Top call center outsourcing companies
In today’s fast-paced world, one of the biggest factors that decides whether people stay loyal to a brand or switch to another one is quality customer service. People expect quick answers, friendly support, and genuine help available at any time.
As the global demand for fast and reliable support keeps rising, more companies are turning to outsourced call centers. This has become a significantly important solution to improve customer satisfaction, reduce costs, and stay competitive. But success doesn’t come from working with any other provider – it comes from working with a reliable one.
Given the huge number of providers available, some may have difficulties in deciding which one to choose. Therefore, it’s best to know exactly how you should choose, which criteria to consider, and what options you have according to your needs.
Why outsource a call center
Providing great customer support may sound simple but in reality, it’s a complex task and it demands a lot of time and effort. As businesses grow, the calls pile up, the messages go unanswered, and customers expect help faster than most teams can deliver.
One solution to this problem would be to build and train a larger team. However, this would take more money, more time, and even then, it can be hard to keep up. In this context, working with call center outsourcing companies could be the right decision for those looking to grow.
Instead of worrying about hiring or managing a larger team, you can simply rely on experienced professionals who can help your clients every day. With the right partner by your side, you can focus on the work that matters most to you, while everything else is handled without problem.
The top 50 call center outsourcing companies to check out
IntelligentBee
IntelligentBee is an experienced outsourcing company based in Romania that helps businesses deliver consistent and reliable customer service. They offer a mix of customer and technical support services for a wide range of industries, especially for tech, SaaS and e-commerce clients.
The core services include multilingual customer care solutions across diverse channels such as email, live chat, phone, and social media. They provide support for apps, hardware, bug reproduction, as well as a wide range of back-office solutions. Furthermore, clients can benefit from custom software and AI development and integration services.
Key strengths:
- Human-first, AI-enhanced customer and technical assistance combining automation with trained agents
- Strong multilingual delivery model helping clients serve global customers in different languages and time zones
- KPI-driven performance management and commitment to operational quality
- Capability of serving companies of different sizes from startups to large enterprises
Considerations:
- Primarily operates from Europe which may require scheduling adjustments for U.S. clients
Pricing insight:
- IntelligentBee leverages a tailored pricing model based on team size, service complexity and channels used
AnswerForce
AnswerForce is a U.S.-based call center outsourcing vendor providing live answering and virtual receptionist services for inbound calls and live chat. They help small and mid-sized businesses stay responsive even during nights, weekends, and very busy periods. Their service is widely used by contractors, medical offices, law firms, and property managers.
Key strengths:
- Management of inbound calls, appointment scheduling, lead capture, and message intake
- Round-the-clock availability
- Integrations with popular scheduling and CRM tools
- Strong fit for businesses with urgent or time-sensitive inquiries
Considerations:
- Reporting and analytics tools are more limited than enterprise call centers
- May not be ideal for highly technical support needs
Pricing Insight:
- AnswerForce uses minute-based plans with tiered pricing depending on call volume
Helpware
Helpware is a global BPO and customer experience provider offering omnichannel support across North America, Latin America, Europe and Asia. They combine multilingual teams with strong technology integration including AI, automation and analytics. In terms of clients, they serve multiple types of businesses including mid-sized and large enterprises.
Key strengths:
- Worldwide delivery network with multilingual coverage
- Enterprise-grade technology stack with automation capabilities
- Tailored support teams
- Developed back-office and content moderation departments
Considerations:
- Often better suited for large companies than very small businesses
Pricing insight:
- Customized pricing depending on channels, team size, and geographic region
Wing Assistant
Wing Assistant features the list of companies that outsource call centers and it is a U.S.-based provider. The company offers fully managed virtual assistants and remote support teams. Wing supplies dedicated assistants who can handle customer inquiries, administrative tasks, lead generation and back-office operations.
Key strengths:
- Flexible staffing options for small and mid-sized companies
- Wide skill coverage such as research, admin and sales outreach
- Assisted by their own task management platform for better oversight
Considerations:
- Not a traditional contact center so it may not fit high-volume phone support needs
- Service quality may depend on task clarity and ongoing client guidance
Pricing insight:
- Subscription-based monthly plans depending on hours, support scope, and assistant type
XACT
XACT is a long-running contact center outsourcing provider headquartered in Orlando, Florida. The company has over 30 years of experience in the industry and offers a wide range of services. Clients can benefit from inbound and outbound support, helpdesk assistant, and telephone answering solutions.
Key strengths:
- Expertise across e-commerce, real estate, healthcare, and hospitality industries
- Could-based infrastructure through its partnership with NICE InContact
- Strong call quality and service continuity
- Capable of managing large call volumes and custom support programs
Considerations:
- Limited customer reviews online compared to larger call center outsourcing vendors
- More complex needs might require a customized setup before onboarding
Pricing insight:
- Tailored quotes based on volume, hours, and support complexity
Triniter
Triniter is a multinational BPO company with operational centers in the United States, India and the Philippines. They provide 24/7 assistance for customers, back-office services, and inbound and outbound call handling. Triniter is recognized among the top outsourcing companies for affordability, flexibility and fast scaling capabilities.
Key strengths:
- Experience serving mid-market and enterprise clients across more than 30 industries
- Strong value pricing suitable for large-scale outsourcing
- Customer care operations handled in over 50 languages
Considerations:
- Pricing transparency is limited as it works only through custom quotes
- Smaller companies may find enterprise-focused packages too broad
Fusion BPO Services
Fusion BPO Services, also known as Fusion CX, earns the place on the 2026 call center outsourcing vendor list thanks to its experience, quality services and worldwide coverage. The company has delivery centers in North America, Central America, the Caribbean, India, Africa, the Philippines and Europe. Fusion serves over 250 brands in more than 40 languages.
Key strengths:
- One of the most globally diversified BPO networks
- Scalable solutions for large companies needing consistent global CX
- 24/7 support for customers across multiple time zones
- Broad support capabilities such as sales, technical assistance and data-driven back-office
Considerations:
- Setup may be more complex for smaller businesses
Pricing insight:
- Flexible pricing based on region, language, service level and call volume
Vcall Global
Vcall Global is a company providing voice-based services, technical assistance, and back-office solutions. Besides this, they also offer telecom-related capabilities like IVR management and billing support. The company is known for its secure infrastructure and competitive pricing. It’s supported by robust CISCO-based networks.
Key strengths:
- Strong technology-driven foundation
- Fast turnaround times and scalable delivery models
- Streamlined operational workflows
Considerations:
- Limited online reviews may require clients to request additional references
- Primarily offshore delivery which may require cultural alignment efforts
TMP Direct
TMP Direct is a BPO and customer experience company based in the United States, with more than 30 years of experience. They offer contact center assistance, CRM solutions, fulfillment, and back-office operations. Furthermore, they provide highly integrated services that combine consumer communication with IT infrastructure. This makes it a strong choice for organizations seeking reliable outsourced call center customer care.
Key strengths:
- Full end-to-end customer experience and fulfillment solutions
- Enterprise-grade technology and capability of managing complex operations
- Long-standing industry reputation with U.S.-based teams
Considerations:
- primarily structured for mid-sized and large companies
Pricing insight:
- Custom pricing depending on the integration needs, channel mix, and service depth
SupportYourApp
SupportYourApp is a global client support outsourcing provider specializing in software, hardware, and technology-driven businesses. The company has teams working across North America, Eastern Europe, Latin America and Asia. Global coverage offers the possibility to provide multilingual 24/7 support, technical assistance, help desk services, and other solutions.
Key strengths:
- Strong security and compliance frameworks including PCI DSS and GDPR adherence
- Smooth integration with CRM, support tools, and AI-assisted workflows
- Focus on tech brands and fast-growing SaaS companies
Considerations:
- Initial training phases may require close coordination
- Scaling very quickly may require advance planning depending on region
Pricing insight:
- Tiered pricing based on channels, languages, service levels, and compliance needs
Other reputable call center outsourcing companies that offer reliable services in the U.S. and beyond:
Call Masters BPO
CloudTask
LiveOps
SupportNinja
Global Response
Unity Communications
Enshored
Callnovo
Working Solutions
AnswerConnect
Flatworld Solutions
OutPLEX
Invensis
Ameridial
Wow 24-7
Ansafone Call Centers
The Connection
NTT BPO Services
Octopus Tech
Responsive Call Center
MAP Communications
Vcare Corporation
A Better Answer
Etech Global Services
Help Grid
Vsynergize
UpCall
Ventrica
Foundever
Five Star Call Centers
PATLive
Millennial Services
APEX Call Centers
Noida Exim
Direct Interactions
OnBrand 24
MedConnect USA
Anser
31West
Xceed Contact Center
Key selection criteria to evaluate outsourcing companies
Choosing the right partner to handle your customer care operations is one of the most important decisions you can make. A great provider can help your consumers without letting them wait and offers them exactly what they need. Eventually, this boosts their satisfaction and trust in you.
Here are the key factors to look at when evaluating call center solutions providers before signing any agreements:
- Service quality and performance: look at clear performance metrics such as customer satisfaction (CSAT), first-call resolution (FCR), average handling time (AHT), and others. These numbers show how well the team handles real customer needs;
- Language and cultural fit: look for outsourced call center companies with agents who speak fluently in multiple languages. They should also understand the cultural norms, tone, and clients’ expectations;
- Technology and integration: a reliable partner should work well with CRM tools, help desks e-commerce platforms, or ticketing systems. Modern providers also use AI, automation and analytics to improve efficiency and reduce errors;
- Ability to scale and adapt: a good collaborator should scale teams up or down quickly, add new channels when needed and adjust to shifting workloads without disrupting the service;
- Security, data protection and compliance: when evaluating the call center outsourcing vendor list, look for companies that follow recognized security standards. This reduces the risks and ensures the consumers’ information stays protected;
- Transparent pricing: the billing models can be per minute, per agent, per hour, fully managed packages or customized options. Make sure you understand exactly what’s included and whether there’re extra fees;
- Industry experience: assess the level of expertise within different business verticals. Some companies can serve a diverse range of clients, so make sure you look for the ones with experience in your niche.
How to choose the right call center provider
Companies use call centers to solve client issues quickly, manage communication across multiple channels, and keep their services smooth. Because of this, working with the right expert isn’t just about outsourcing a task. This is about selecting a team that will represent your brand, every single day.
Here’s how to ensure you make the best choice:
- Define your goals and needs – having a clear list helps you narrow down the right type of expert
- Identify customer requirements – consider their language, location and preferred communication methods
- Decide where you want your outsourced team located – choose between onshore, nearshore, or offshore models
- Compare providers using real evidence – look for case studies, client reviews, ratings, and certifications
- Request a pilot project or a trial – use this time to evaluate responsiveness, professionalism, and how naturally agents talk with customers
What makes IntelligentBee the top choice for call center outsourcing
IntelligentBee stands out as one of the strongest call center outsourcing companies in Eastern Europe and beyond. The company has more than 280 experienced agents, 24/7 coverage and the ability to handle over 180,000 interactions per month. It’s built and structured to support fast-growing businesses that need quality customer and technical services.
What recommends IntelligentBee as a reliable business and outsourcing partner:
- Tailored support for diverse industries: the solutions are designed for tech, SaaS, e-commerce, healthcare, fintech, and more
- Clear communication and smooth onboarding: businesses avoid communication gaps and receive fast responses and a structured, transparent onboarding process
- Real-time analytics and reporting: clients get access to detailed dashboards that track performance, customer interactions and service efficiency
- Easy integration with existing systems: teams integrate easily with the internal workflows and the existing systems
- Multichannel and multilingual support: the company supports customers across email, live chat, phone, and social channels with multilingual teams. They can serve international audiences fluently
- Strong commitment to security and compliance: the company prioritizes data protection, and the processes align with the global security standards
What trends call center contractors should pay attention to
One of the trends is the rise of AI and automation. While these are not exactly new to this world, they will become increasingly important in the years to come. Companies are already using many modern tools. But the ones that include AI and automation, can help them handle better routine tasks and assist agents in real time.
The growing use of data and analytics is another major trend. Data and analytics are very important to improve CX. Companies that offer outsourced call centres and rely on modern analytics tools can understand customer sentiment and solve problems more accurately. For businesses, this means a better understanding of what their prospects really need and want.
Other trends worth mentioning:
- Omnichannel support as a standard expectation
- More value-focused outsourcing models
- Stronger focus on security and compliance
- Greater demand for ethical and transparent operations
Work with a reliable call center company
People are important for any business no matter in which area it operates. Because of this, the relationship between a brand and its buyers should be very strong and long-lasting. For this to happen, any organization needs to offer help when needed, to improve the service quality and to align with people’s expectations.
As the industries evolve, so do the way of keeping in touch with consumers, communicating with them, building genuine connections with them. This is where things can get complicated, because businesses need to find a balance between building relationships and growing. But luckily, they can have a partner by their side.
In this guide, you’ve discovered some of the strongest call center outsourcing companies in USA, Europe, Asia and beyond. Each brings unique strengths, capabilities and service models which makes it easy for firms of all sizes to find one that fits them.
If you want to reduce the operational stress, improve customer satisfaction and offer them the help they need, it’s essential to work with a top company that aligns with your goals.
