Let me bring you into my world
You’d wonder what can keep somebody working in an office, at a desk, and talk with different people from all over the world every day, some of them angry and anxious, others frustrated or just annoyed because of the color of a button.
The answer is that it’s just amazing how wonderful the feeling can be of assisting someone and managing to resolve different issues - some of them simple, some complicated that can involve numerous tests, or sometimes backend assistance; sometimes it’s just about asking the right questions, other times complex troubleshooting might be required.
As a help desk analyst job, you’ll have to connect with customers, understand their experience with your application, and assist them in knowing the product inside-out, but most importantly offer them the assurance that the product they’re using will bring them to success in their own business.
It takes a certain mix of skills, personal characteristics and values to really make it in a support career. Providing outsourcing support services for international companies allowed me to connect with people from all over the world and from different cultures, people with different restrictions and needs depending on their country or region. What I can tell you is that I do remember every conversation with these people, no matter the nation or language barriers. I spoke with amazing people that were looking for “better”, for quality, for improvement and I verily appreciate and respect each and every one of them.
Besides the customers that you’re working with every day through different communication channels, there is the team you’re part of.
My background is in IT and Education Sciences. I’ve combined my knowledge from these two areas and it seems that they go well together, as they’ve helped me over the last 4 years since I started my career as a technical support analyst.
Somehow, I have passion for the role I took, but the most importantly I find joy in my day-to-day tasks and this is also because I work with wonderful folks and I am here referring to my colleagues.
I started with Intelligent Bee almost a year ago, I still remember the first day when I came in for the interview - being a shy person, sometimes I feel uncomfortable in new situations or with strangers, but the people I’ve met here gave me confidence and comfort. They make me feel as part of the team and have done so even when I was still in the interview process. My ideas and needs were listened to and still are - no matter if it is the CEO or my manager, the HR, the colleagues from dev or support, I’ve always been encouraged to stand up for my ideas and have been helped to achieve my goals.
Well, all of these things bring me to work every day. And you should see our office, it makes you feel like you’re right at home.
