Every corporation, no matter how profitable, always seeks to cut down on operational costs. One of the most effective ways to reach this goal is outsourcing—the practice of seeking external support for non-primary business functions, so it can focus on its core goals, all while saving time and money.
The trend of hiring remote employees is a modern business strategy that combines low-cost software development and experts. A poll by Gallup shows that 37% of the respondents said they have dabbled in some form of remote work. Big tech companies like Skype, MYSQL, SeatGeek, and Opera have all employed outsourcing in one way or another.
Whether you choose to get support from a third-party located in your main office’s country (onshore), a neighboring country (nearshore), or an entirely different region (offshore), learning how to properly manage a remote software team is crucial to your project’s success.
Managing Remote Software Teams Effectively
Hire the right people and train if necessary
When recruiting your remote staff, the process should be of the same quality as when you’re hiring for the main office. Naturally, you’d want to work with an experienced software team who have the right mindset and attitude and are prepared to work in multinational environments. Experience in remote work is helpful but should not be a necessity.
You’ll have to communicate with your remote developers on a regular basis, so your questions should just be the same as the ones you’d ask any on-site worker. The next logical step is to train them, as it mitigates their shortcomings and weak spots while fostering positive traits. With adequate training, you can also compensate for the cultural differences, most notably communication concerns.
Define work procedures
Clearly lay out project guidelines for productivity, teamwork, and accountability to your employees. Explain the project, describe the goals in detail, and review the requirements to make sure you have all the functionality you need. Your remote team can work faster and give a more precise quote if you clearly state the vision of your project.
Your outsourced partner may be highly-experienced with businesses in your industry but remember that they’ve never worked with you before. Focusing on training and orientation remote teams during the onboarding process will reduce the risk of potentially costly mistakes in the long run.
Schedule communications to stay on the same page
Working across potentially different time zones is a challenge, so you should strictly maintain scheduled meetings to help all offices align and organize every team’s workflow. When you fail to conduct regular consultations and meetings, there can be gaps in communication, causing delays.
A good practice is to hold regular meetings with your remote team (weekly or monthly). These catch-up sessions can be used to ensure everyone is aligned on priorities, facilitate brainstorming sessions, and educate partners on new projects or products.
Utilize collaboration tools and test it regularly
Outsourcing employees are nowadays made easier with reliable collaboration tools like Slack, Skype, Google Hangouts, etc. These programs are essential as they can help structure your teams’ work and contribute to productivity. There are also tools available for instant messaging, email, file sharing, project management, productivity, among others. Don’t forget to test their functionalities to figure out the tool that best fits your organizational structure and workflow.
Share and work on feedback
Give immediate and extensive feedback on every iteration and sprint, so your remote team knows what to work on. Of course, be prepared to hear the team’s feedback as well. Have a quick chat every now and then to know their perspective on things. A few good questions like what could go wrong with the project, what you could do differently, and if they have all the tools to complete the work should be enough to maintain a clear direction for the partnership.
Continuous integration
Continuous integration refers to keeping the source code of the program in a continuously “working state”. Continuous integration is more helpful when teams are in different locations with different working hours as it can help in efficiency and productivity. When teams can’t always communicate in an ad hoc way to diagnose problems, it builds discipline and maintains efficiency.
Be prepared with a NDA
The nature of a developer’s work involves a lot of proprietary code, algorithms, and other confidential information. At some point during the project, they may also gain access to your client database, core platform, and the company’s proprietary algorithms. You should always ask them to sign a non-disclosure agreement before getting started for the safety of your sensitive information.
Have a face-to-face from time to time
Traveling to your remote staff’s location to meet them helps you personally settle their concerns without being pressed for time. You can also consider flying your remote workers in for a short training opportunity at headquarters. This allows you to establish personal connections and inspire them with your passion and vision for the project. It’s a good investment for long-term productivity.
Forget micromanagement
Micromanaging your employees is never an efficient policy; more so when you’re managing outsourced workers. You may especially find it hard if you have a background in software development. So, instead of solving issues with the programming, work on communicating the project goals and concerns.
Learn the social aspect of software development
Your team must learn how to rely on your outsourcing partner’s accountability as individuals, and to build trust at an organizational level. Help create an online community with them that aims to share knowledge, and fosters collective code ownership, a culture of learning and accountability, and interaction among team members.
Don’t let projects become siloed. Support your team as they find the most effective way to meet their objectives.
Conclusion
With all the advantages you can enjoy from hiring a remote team for your software development, it’s easy to overlook the challenges you may also face. That’s why it’s important to discover for yourself if it’s something critical to your business and if you have the resources to pull it off.
More than having the right management strategies, clear communication with the group especially in terms of objectives and deadlines, proper tools and resources to effectively work on the project, and being flexible with their expert perspectives are some of the considerations you should have before hiring a remote software team.
To find out how the seasoned experts at Intelligent Bee can help with your business’ software needs, contact us today!