{"id":77048,"date":"2021-09-01T12:13:13","date_gmt":"2021-09-01T12:13:13","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77048"},"modified":"2026-04-06T10:23:46","modified_gmt":"2026-04-06T10:23:46","slug":"customer-support-technique-4","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/customer-support-technique-4\/","title":{"rendered":"Customer Support Technique #4"},"content":{"rendered":"<p><strong>Active Listening<\/strong><\/p>\n<p>Active listening reinforces your customers&#8217; feelings that their opinions are valued and acknowledged. Active listening involves restating the key points of what the customer said, usually in the form of a question, to reinforce this point.<\/p>\n<p>For example, \u201cI need to know you&#8217;re looking for the missing pieces of my product that warrant a refund.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Active Listening Active listening reinforces your customers&#8217; feelings that their opinions are valued and acknowledged. Active listening involves restating the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,2121],"tags":[],"yst_prominent_words":[724],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77048"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77048"}],"version-history":[{"count":1,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77048\/revisions"}],"predecessor-version":[{"id":77049,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77048\/revisions\/77049"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77048"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}