{"id":77057,"date":"2021-09-10T12:14:37","date_gmt":"2021-09-10T12:14:37","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77057"},"modified":"2026-04-06T10:24:13","modified_gmt":"2026-04-06T10:24:13","slug":"customer-support-technique-7","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/customer-support-technique-7\/","title":{"rendered":"Customer Support Technique #7"},"content":{"rendered":"<p><strong>Apologize<\/strong><\/p>\n<p>When offering a customer an apology, it\u2019s best to apologize on behalf of your company.<\/p>\n<p>When apologizing, don&#8217;t necessarily think you are admitting fault if you apologize, it does not have to be a long and drawn out speech. Follow the apology up with focusing on solving the problem or addressing customer needs.<\/p>\n<p>When you apologize, never say something that sounds insincere or perfunctory. Similarly, apologies are not as powerful without different types of language.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Apologize When offering a customer an apology, it\u2019s best to apologize on behalf of your company. When apologizing, don&#8217;t necessarily [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,2121],"tags":[],"yst_prominent_words":[329,2169],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77057"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77057"}],"version-history":[{"count":1,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77057\/revisions"}],"predecessor-version":[{"id":77058,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77057\/revisions\/77058"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77057"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77057"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77057"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}