{"id":77071,"date":"2021-07-03T15:37:04","date_gmt":"2021-07-03T15:37:04","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77071"},"modified":"2024-02-02T10:09:37","modified_gmt":"2024-02-02T10:09:37","slug":"customer-support-technique-9","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/customer-support-technique-9\/","title":{"rendered":"Customer Support Technique #9"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><b>Appropriate Smiles<\/b><\/p>\n<p>Customer service training stresses the importance of smiling. Not only is a smile valuable, but it must match what\u2019s happening in order to be effective.<\/p>\n<p>For example, if a customer is dangerously upset about how she has been treated, smiling at her can be seen as condescending, adding even more fuel to the fire. That&#8217;s why smiles need to be appropriate to the situation and customer&#8217;s state of mind. Smiling at the wrong time can send the message that you don&#8217;t take them seriously.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Appropriate Smiles Customer service training stresses the importance of smiling. Not only is a smile valuable, but it must [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2121],"tags":[],"yst_prominent_words":[329,1947],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77071"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77071"}],"version-history":[{"count":1,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77071\/revisions"}],"predecessor-version":[{"id":77075,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77071\/revisions\/77075"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77071"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77071"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77071"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}