{"id":77096,"date":"2021-07-14T15:48:27","date_gmt":"2021-07-14T15:48:27","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77096"},"modified":"2024-02-02T08:59:56","modified_gmt":"2024-02-02T08:59:56","slug":"customer-support-technique-21","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/customer-support-technique-21\/","title":{"rendered":"Customer Support Technique #21"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><b>Disengaging<\/b><\/p>\n<p>Disengaging is a technique that&#8217;s most commonly used with an aggressive customer to help halt emotions and prevent arguments from occurring.<\/p>\n<p>Disengaging means taking a break from the interaction to allow both parties to calm down or think more clearly, so when the conversation resumes it\u2019s not as heated.<\/p>\n<p>Once a conversation becomes unrewarding, it&#8217;s easy to offer an excuse for the completion at a later time.<\/p>\n<p>Here are two common ways to end a conversation:<\/p>\n<p>&nbsp;<\/p>\n<p>&#8220;Mr. Smith, let me check on your file for a minute before we continue.&#8221;<\/p>\n<p>&#8220;I think it&#8217;s time for both of us to take a break and then approach this issue fresh tomorrow. I can be available at any time you choose.&#8221;<\/p>\n<p>Disengaging is similar to using time-outs in that it gives the customer an opportunity to calm down. Unlike a timeout, disengagement does not require the customer be left alone, but relies on suspending conversation as its power.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Disengaging Disengaging is a technique that&#8217;s most commonly used with an aggressive customer to help halt emotions and prevent [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2121],"tags":[],"yst_prominent_words":[320,329,1251,2317],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77096"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77096"}],"version-history":[{"count":1,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77096\/revisions"}],"predecessor-version":[{"id":77097,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77096\/revisions\/77097"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77096"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}