{"id":77098,"date":"2021-07-16T15:48:55","date_gmt":"2021-07-16T15:48:55","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77098"},"modified":"2026-03-02T07:34:57","modified_gmt":"2026-03-02T07:34:57","slug":"customer-support-technique-22","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/customer-support-technique-22\/","title":{"rendered":"Customer Support Technique #22"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><b>Distraction<\/b><\/p>\n<p>One way to help an angry customer is by drawing their attention away from you. This involves showing the person a physical object and breaking eye contact with them until they are calmer.<\/p>\n<p>A common issue people uncover when they review their policies is that the expiry date doesn\u2019t match with what was communicated on the policy renewal notice.<\/p>\n<p>Any object can be used for visual aids, but the object should be relevant to what is being discussed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Distraction One way to help an angry customer is by drawing their attention away from you. This involves showing [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2121],"tags":[],"yst_prominent_words":[1393],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77098"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77098"}],"version-history":[{"count":1,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77098\/revisions"}],"predecessor-version":[{"id":77099,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77098\/revisions\/77099"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77098"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}