{"id":77100,"date":"2021-07-17T15:49:22","date_gmt":"2021-07-17T15:49:22","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77100"},"modified":"2026-02-02T07:46:41","modified_gmt":"2026-02-02T07:46:41","slug":"customer-support-technique-23","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/customer-support-technique-23\/","title":{"rendered":"Customer Support Technique #23"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h2><b>Empathy Statements<\/b><\/h2>\n<p>Empathy statements are meant to placate the customer and show that you understand their frustration.<\/p>\n<p>You may not understand why a customer is angry, but listen to them.<\/p>\n<p>\u201cIt must have been a bummer to find out the product didn\u2019t work.\u201d<\/p>\n<p>Here\u2019s how to present an effective empathetic statement. State the emotion and identify where it came from (for example, \u201cI am angry because of the delay at customs\u201d). Avoid more general statements like \u201cI understand what you are going through.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Empathy Statements Empathy statements are meant to placate the customer and show that you understand their frustration. You may [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2121],"tags":[],"yst_prominent_words":[282,329,2314],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77100"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77100"}],"version-history":[{"count":2,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77100\/revisions"}],"predecessor-version":[{"id":133663,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77100\/revisions\/133663"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77100"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77100"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77100"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}