{"id":77108,"date":"2021-07-21T16:00:34","date_gmt":"2021-07-21T16:00:34","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77108"},"modified":"2026-02-02T07:41:52","modified_gmt":"2026-02-02T07:41:52","slug":"customer-support-technique-27","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/customer-support-technique-27\/","title":{"rendered":"Customer Support Technique #27"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h2><b>Face-Saving Out<\/b><\/h2>\n<p>It is never a good idea to embarrass or humiliate a customer, no matter the situation. Providing customers with an option for face saves them from embarrassment and prevents them from getting angry or frustrated as well.<\/p>\n<p>The best way to illustrate this is with an example. Imagine that a customer appears not to understand the instructions at all, even though they are given written information for reference and are told everything verbally before hand as well.<\/p>\n<p>The employee could say, \u201cIf you want to learn more about the material we gave you, let me know.\u201d<\/p>\n<p>\u201cMaybe the written material is not clear or I haven\u2019t explained myself well, so let me see if I can talk you through this since it can be complicated.\u201d<\/p>\n<p>This removes the blame component by putting responsibility on the customer&#8217;s side, while not trying to point out any comprehension difficulties they may have.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Face-Saving Out It is never a good idea to embarrass or humiliate a customer, no matter the situation. Providing [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2121],"tags":[],"yst_prominent_words":[329,354],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77108"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77108"}],"version-history":[{"count":2,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77108\/revisions"}],"predecessor-version":[{"id":133655,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77108\/revisions\/133655"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77108"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77108"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77108"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}