{"id":77110,"date":"2021-07-22T16:00:55","date_gmt":"2021-07-22T16:00:55","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77110"},"modified":"2026-02-02T07:40:33","modified_gmt":"2026-02-02T07:40:33","slug":"customer-support-technique-28","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/customer-support-technique-28\/","title":{"rendered":"Customer Support Technique #28"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><b>Finding Agreement Points<\/b><\/p>\n<p>You are more likely to have an argument with a customer if he or she perceives you as being against them. One technique often used in hostage negotiations to create a sense of \u201cwe\u2019re on the same side\u201d is looking for things the customer says that you can agree with.<\/p>\n<p>Keep the tone of your conversation light and engaging by discussing topics unrelated to why you are talking to the customer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Finding Agreement Points You are more likely to have an argument with a customer if he or she perceives [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2121],"tags":[],"yst_prominent_words":[329],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77110"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77110"}],"version-history":[{"count":2,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77110\/revisions"}],"predecessor-version":[{"id":77112,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77110\/revisions\/77112"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77110"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77110"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}