{"id":77125,"date":"2021-07-28T16:05:10","date_gmt":"2021-07-28T16:05:10","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77125"},"modified":"2025-12-09T10:17:44","modified_gmt":"2025-12-09T10:17:44","slug":"customer-support-technique-36","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/customer-support-technique-36\/","title":{"rendered":"Customer Support Technique #36"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h2><b>Preemptive Strike<\/b><\/h2>\n<p>&#8220;Preemptive Strike&#8221; in customer service is anticipating a problem and addressing or acknowle- ding it before the customer brings it up.<\/p>\n<p>For example, when a customer has been waiting a long time, you can make an apology or empathize to show that you understand how frustrated the customer is without them having to complain.<\/p>\n<p>To avoid conflict, start by recognizing what the customer is feeling.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Preemptive Strike &#8220;Preemptive Strike&#8221; in customer service is anticipating a problem and addressing or acknowle- ding it before the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2121],"tags":[],"yst_prominent_words":[329],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77125"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77125"}],"version-history":[{"count":2,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77125\/revisions"}],"predecessor-version":[{"id":133628,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77125\/revisions\/133628"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77125"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}