{"id":77129,"date":"2021-07-30T16:06:31","date_gmt":"2021-07-30T16:06:31","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77129"},"modified":"2025-12-09T10:18:42","modified_gmt":"2025-12-09T10:18:42","slug":"customer-support-technique-38","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/customer-support-technique-38\/","title":{"rendered":"\u00a0Customer Support Technique #38"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h2><b>Probing Questions<\/b><\/h2>\n<p>This technique is the use of a series of questions to help clarify your customer\u2019s needs, feelings, and wants. The probing questions will be simple ones that cover one issue at a time so as not to overwhelm the customer.<\/p>\n<p>While most questions are designed to help the interviewer explore a topic in more detail, probing questions elicit further information from customers.<\/p>\n<p>For example, &#8220;What brought you in today?&#8221; This is a question. An alternative may be to say, \u201cI see you are browsing the plasma TV sets. Are you interested in more information about them?\u201d<\/p>\n<p>If a customer says yes to buying a television, the employee might ask them if they&#8217;re interested in any particular size. The conversation can continue for example with the employee asking simple questions about the TV sizes to be based on what has been said before.<\/p>\n<p>The question-and-answer process demonstrates your attentiveness and interest in specifics.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Probing Questions This technique is the use of a series of questions to help clarify your customer\u2019s needs, feelings, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2121],"tags":[],"yst_prominent_words":[329,461,512,1037,1253,1553,2342],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77129"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77129"}],"version-history":[{"count":3,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77129\/revisions"}],"predecessor-version":[{"id":133632,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77129\/revisions\/133632"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77129"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77129"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77129"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}