{"id":77821,"date":"2023-05-29T18:39:54","date_gmt":"2023-05-29T18:39:54","guid":{"rendered":"https:\/\/intelligentbee.com\/blog\/?p=77821"},"modified":"2024-02-09T12:27:50","modified_gmt":"2024-02-09T12:27:50","slug":"being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution","status":"publish","type":"post","link":"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/","title":{"rendered":"A Mutually Beneficial Agreement: Elevating Customer Support"},"content":{"rendered":"<p>Achieving a mutually beneficial agreement is vital for customer support specialists. This skill is all about working together with customers to find solutions that make everyone happy.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_68_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Understanding_Mutually_Beneficial_Solutions\" title=\"Understanding Mutually Beneficial Solutions\">Understanding Mutually Beneficial Solutions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#The_Importance_of_Negotiation_Skills\" title=\"The Importance of Negotiation Skills\">The Importance of Negotiation Skills<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Customer_Support_Specialists_Role\" title=\"Customer Support Specialists\u2019 Role\">Customer Support Specialists\u2019 Role<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#The_Value_of_Mutually_Beneficial_Solutions\" title=\"The Value of Mutually Beneficial Solutions\">The Value of Mutually Beneficial Solutions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Enhancing_Mutually_Beneficial_Agreements\" title=\"Enhancing Mutually Beneficial Agreements\">Enhancing Mutually Beneficial Agreements<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Examples_and_Use_Cases_of_MBS\" title=\"Examples and Use Cases of MBS\">Examples and Use Cases of MBS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Implementing_MBS_in_Customer_Support\" title=\"Implementing MBS in Customer Support\">Implementing MBS in Customer Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#The_Challenge_of_Win-Lose_Scenarios\" title=\"The Challenge of Win-Lose Scenarios\">The Challenge of Win-Lose Scenarios<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Utilizing_Effective_Negotiation_Techniques\" title=\"Utilizing Effective Negotiation Techniques\">Utilizing Effective Negotiation Techniques<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Training_for_MBS\" title=\"Training for MBS\">Training for MBS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Monitoring_and_Feedback\" title=\"Monitoring and Feedback\">Monitoring and Feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Future_of_Customer_Support_Negotiations\" title=\"Future of Customer Support Negotiations\">Future of Customer Support Negotiations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#The_Role_of_Empathy_in_Negotiations\" title=\"The Role of Empathy in Negotiations\">The Role of Empathy in Negotiations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Building_Long-Term_Relationships\" title=\"Building Long-Term Relationships\">Building Long-Term Relationships<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#The_Impact_of_Technology_on_MBS\" title=\"The Impact of Technology on MBS\">The Impact of Technology on MBS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Challenges_and_Opportunities\" title=\"Challenges and Opportunities\">Challenges and Opportunities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#IntelligentBees_Technical_Support_Outsourcing_A_Step_Towards_Mutually_Beneficial_Agreements\" title=\"IntelligentBee\u2019s Technical Support Outsourcing: A Step Towards Mutually Beneficial Agreements\">IntelligentBee\u2019s Technical Support Outsourcing: A Step Towards Mutually Beneficial Agreements<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/intelligentbee.com\/blog\/being-able-to-find-a-mutually-beneficial-solution-for-conflict-resolution\/#Adding_Research_Findings\" title=\"Adding Research Findings\">Adding Research Findings<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Understanding_Mutually_Beneficial_Solutions\"><\/span><strong>Understanding Mutually Beneficial Solutions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Mutually beneficial solutions (MBS) aim to fix a customer&#8217;s problem in a way that&#8217;s good for both the customer and the company. It&#8217;s about finding answers that make both sides happy, not just the business.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Importance_of_Negotiation_Skills\"><\/span><strong>The Importance of Negotiation Skills<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Good negotiation skills are key. At the negotiation table, the goal is to find outcomes that both sides value. It&#8217;s not about winning or losing. It&#8217;s about making sure everyone feels they&#8217;ve gained something.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Customer_Support_Specialists_Role\"><\/span><strong>Customer Support Specialists\u2019 Role<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Customer support specialists use MBS to handle complaints and questions. They try to understand what the customer is going through and what they want. Then, they come up with solutions that meet both the customer&#8217;s and the business&#8217;s needs.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Value_of_Mutually_Beneficial_Solutions\"><\/span><strong>The Value of Mutually Beneficial Solutions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MBS are important because they show customers that the company cares about their happiness. Finding an MBS can make customers have good experiences. This can turn them into fans of the brand.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Enhancing_Mutually_Beneficial_Agreements\"><\/span><strong>Enhancing Mutually Beneficial Agreements<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To get better at MBS, it&#8217;s crucial to listen well. This means really trying to understand the customer&#8217;s wants and needs and coming up with solutions tailored to them.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Examples_and_Use_Cases_of_MBS\"><\/span><strong>Examples and Use Cases of MBS<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A common MBS is finding a price that the customer thinks is fair, and that still lets the company make money. Another way to reach an MBS is by offering extra services or discounts to make sure the customer is happy and stays loyal.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Implementing_MBS_in_Customer_Support\"><\/span><strong>Implementing MBS in Customer Support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Adding MBS strategies to customer support is key to making customers happy and keeping strong relationships. Using negotiation techniques that aim for win-win solutions helps the support team solve problems in a way that makes customers stay loyal.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-132589 alignleft\" src=\"https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-2-300x200.jpg\" alt=\"a mutually beneficial agreement\" width=\"392\" height=\"261\" srcset=\"https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-2-300x200.jpg 300w, https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-2-1024x683.jpg 1024w, https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-2-768x512.jpg 768w, https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-2-350x233.jpg 350w, https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-2.jpg 1500w\" sizes=\"(max-width: 392px) 100vw, 392px\" \/><\/p>\n<hr \/>\n<p>Negotiating a MBS takes a deep understanding of both the customer&#8217;s view and what the company can do. It also needs creativity to find solutions that respect both.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Challenge_of_Win-Lose_Scenarios\"><\/span><strong>The Challenge of Win-Lose Scenarios<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Sometimes, negotiations start off with one side gaining and the other losing. The trick is to turn this into a win-win. This means finding solutions where both sides feel they&#8217;ve gotten something valuable.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Utilizing_Effective_Negotiation_Techniques\"><\/span><strong>Utilizing Effective Negotiation Techniques<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Good negotiation techniques are crucial. These include being well-prepared, understanding the other side&#8217;s needs, and talking clearly and with respect. The goal is to make the negotiation table a place where everyone works together to solve problems.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Training_for_MBS\"><\/span><strong>Training for MBS<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Teaching customer support teams about MBS is more than just showing them how to negotiate. It&#8217;s about helping them see problems as chances to work together for a good outcome.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Monitoring_and_Feedback\"><\/span><strong>Monitoring and Feedback<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Keeping an eye on how things are going and getting feedback is important for making MBS strategies better. This could mean looking at solved support tickets, what customers say, and how long it takes to solve problems to find ways to improve.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Future_of_Customer_Support_Negotiations\"><\/span><strong>Future of Customer Support Negotiations<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The future of customer support talks will likely have more personal touches, use advanced data analytics to guess customer needs, and might even include help from AI. These changes could make it easier and faster to find mutually beneficial agreements.<\/p>\n<hr \/>\n<p><img decoding=\"async\" class=\"wp-image-132590 alignright\" src=\"https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-3-678x1024.jpg\" alt=\"a mutually beneficial agreement\" width=\"272\" height=\"411\" srcset=\"https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-3-678x1024.jpg 678w, https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-3-199x300.jpg 199w, https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-3-768x1160.jpg 768w, https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-3-1017x1536.jpg 1017w, https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-3-350x529.jpg 350w, https:\/\/intelligentbee.com\/blog\/wp-content\/uploads\/2023\/05\/a-mutually-beneficial-agreement-3.jpg 1200w\" sizes=\"(max-width: 272px) 100vw, 272px\" \/><\/p>\n<p>Negotiating a mutually beneficial agreement is not just a skill; it&#8217;s an art. It needs patience, empathy, and a real desire to find solutions that meet everyone&#8217;s needs and wants.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Role_of_Empathy_in_Negotiations\"><\/span><strong>The Role of Empathy in Negotiations<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Empathy is very important in talks. Understanding what the customer feels and needs can lead to solutions that truly work for them, making the bond between the customer and the company stronger.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Building_Long-Term_Relationships\"><\/span><strong>Building Long-Term Relationships<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A mutually beneficial agreement is not just about fixing the problem right now; it&#8217;s about starting a long-term friendship. When customers see their needs are met with care, they&#8217;re more likely to stick with the brand.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Impact_of_Technology_on_MBS\"><\/span><strong>The Impact of Technology on MBS<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>As technology gets better, so do the tools for negotiation. Things like virtual negotiation rooms, AI chat systems, and sharing data in real time can all help make MBS more effective.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Challenges_and_Opportunities\"><\/span><strong>Challenges and Opportunities<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>New technology means new ways to negotiate but also new challenges, like keeping a human touch and managing what customers expect in the digital world. Meeting these challenges needs a mix of old-school negotiation skills and new tech know-how.<\/p>\n<hr \/>\n<p>In conclusion, being good at negotiating a mutually beneficial agreement is crucial for making customer support more than just a basic service. By focusing on understanding, empathy, and flexibility, support teams can make sure every talk not only solves the problem but also makes the relationship between the customer and the company stronger, leading to lasting loyalty and success.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"IntelligentBees_Technical_Support_Outsourcing_A_Step_Towards_Mutually_Beneficial_Agreements\"><\/span><strong>IntelligentBee\u2019s Technical Support Outsourcing: A Step Towards Mutually Beneficial Agreements<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/intelligentbee.com\">IntelligentBee<\/a> is proud to offer technical support outsourcing services that aim for mutually beneficial agreements. Our team uses advanced negotiation skills and a focus on the customer to make sure every interaction is good for both our clients and their customers. Choosing IntelligentBee means you&#8217;re working with a team that puts your customers&#8217; happiness first. Check out <a href=\"https:\/\/intelligentbee.com\/technical-support-services\">our service page<\/a> to see how our dedication to great technical support outsourcing can change your customer support for the better and keep your customers coming back.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Adding_Research_Findings\"><\/span>Adding Research Findings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Recent studies highlight how key empathy and knowing what customers need are to reaching good agreements for everyone. For example, research from the Harvard Business Review called &#8220;<a href=\"https:\/\/hbr.org\/2015\/11\/the-new-science-of-customer-emotions\">The New Science of Customer Emotions<\/a>&#8221; shows that really getting and responding to how customers feel can greatly improve how well negotiations go and make customers happier. This fits with what we do at IntelligentBee. We focus a lot on using empathy in talks to make sure everyone wins. By using these ideas in our customer support, we aim to fix problems well and also make our customers more loyal and supportive of our brand. Find out how we use these ideas in our technical support outsourcing services <a href=\"https:\/\/intelligentbee.com\/technical-support-services\" target=\"_new\" rel=\"noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Achieving a mutually beneficial agreement is vital for customer support specialists. This skill is all about working together with customers [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":132588,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2591],"tags":[],"yst_prominent_words":[5,318,329,839,843,1536],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77821"}],"collection":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/comments?post=77821"}],"version-history":[{"count":11,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77821\/revisions"}],"predecessor-version":[{"id":132596,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/posts\/77821\/revisions\/132596"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media\/132588"}],"wp:attachment":[{"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/media?parent=77821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/categories?post=77821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/tags?post=77821"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/intelligentbee.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=77821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}