Outsourced Technical Support


Outsourced technical support is the future. While you’re focusing on growing your company, we focus on your customers 24/7 support.

What we’re bringing to the table


Outsourced technical support is the future. While you’re focusing on growing your company, we focus on your customers. We offer 24/7 outsourced technical support to achieve your business goals and to help your customers enjoy the full experience of your product. With flexible pricing models that fit your needs and more than 7 years experience in chat and email support services, we can say that we’re pretty good at taking care of your customers.

Email Support Service

Every customer needs fast, personalized and accurate emails in which we provide the best solutions. We’re already typing...

Chat Support Services

An instant response to a customer’s problem can transform you into “hero of the day”. Be the hero, not the villain!

Why we’re better than the “alternative”


Our team of bees is the right mix of product knowledge, customer empathy and technical experience because we value people that are highly skilled, intelligent and empathetic with your customer. Do you need more reasons? Here they are:

24/7 Support

Our bees are ready to become your strategic partner with the skills, scope and experience to resolve and innovate, achieving together your business goals. Ready, set, go!

Flexible pricing models that fit your needs

Per minute/ hour/ agent or per interactions, your choice.

The right people for your business

We bring savvy people on board so you won’t have to worry about not understanding the technical details of your product. It already sounds perfect, isn’t it?

Solutions Arhitecture

We know the value of a great experience. Send us your documentation and together with our up-to-date knowledge of technical directions and solid understanding of how to solve the problems encountered, we’ll provide the right solutions.

Full Transparency

We value the feedback of your clients as much as we value the services that we offer. Custom KPI dashboards, customer tracking feedback and a set of standards are the assets that your business needs.

Sendgrid entrusts us with customer support and customer success management for more than 7 years.

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Cloud Elements has put their trust in us and we are sure they’re not disappointed about our 24/7 support services.

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Feel like you've found your partner?