We build customer and technical support teams that drive retention and growth

Driven by measurable KPIs, scalable processes, and hybrid efficiency, helping modern tech companies scale operations, improve KPIs, and strengthen customer retention.

  • certified
  • certified
  • certified
4+ Years
Experienced support agents across all projects
97%
Consistently high CSAT across channels
14 years
Longest partnership built on results
11 sec
Average first response time chats

Many clients begin with a small scope and expand as performance consistently proves itself.

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The principles behind every partnership

Serve with empathy

We build trust through genuine care and understanding. Every interaction blends professionalism with empathy, creating stronger relationships and better outcomes.

Stay transparent

We communicate openly, act with integrity, and take accountability for results. Transparency drives collaboration and ensures long-term client partnerships.

Commit to growth

We invest in people, learning, and innovation to create lasting value for our clients and teams, helping businesses scale sustainably and confidently.

Lead through insights

We turn data into action. By analyzing trends and feedback, we help companies make smarter decisions that improve performance and customer satisfaction.

Innovate with purpose

We use technology thoughtfully to enhance human impact, combining automation with expertise to deliver efficient, scalable, and meaningful support.

Beyond service: Insights that drive the future of support

Hybrid Support Index 2025

Discover how AI is reshaping customer and technical support. Our 2025 report benchmarks 50+ tools used by leading CX and Ops teams worldwide.

Webinars for CX, Operations Leaders

Insightful sessions unpacking how SaaS CX teams move from billing hours to delivering outcomes, featuring KPI frameworks, hybrid workflows, and proven growth strategies.

SendGrid

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

Carnegie Technologies

“IntelligentBee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies

“I have been working with IntelligentBee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform

Floca

“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Nettbil

“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

http://www.payscore.com

Here to design support operations that grow with your business

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