24/7 outsourced customer support services

One of the best customer service outsourcing companies in Europe

At IntelligentBee, we deliver scalable, professional, around-the-clock customer support that cuts costs and enhances customer satisfaction.

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Customer service outsourcing

With our 24/7 support, your customers are always taken care of, day or night.

Omni-channel expertise

Reach your customers through their preferred channels. Our support spans across email, phone, live chat, and social media, ensuring comprehensive coverage.

Constant care, anytime

Provide your customers with around-the-clock assistance. Our 24/7 support ensures their issues are resolved no matter the time zone.

Global communication

Bridge language barriers with our multilingual team. We ensure smooth interactions with your global clientele, enhancing customer experience.

Professional support agents

Benefit from our expert representatives who are dedicated to providing exceptional service, ensuring customer loyalty.

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Key offerings – Outsourcing solutions

Operational Support

  • Multichannel Support
  • 24/7 Availability
  • Technical Support
  • Customer Onboarding
  • Order Management
  • Returns and Refunds

Strategic Support

  • Language Support
  • Data Collection and Analysis
  • CRM Integration
  • Scalable Solutions

Affordable Support, Tailored Pricing Plans from a reliable outsourcing partner

Shared Chats 300

300 interactions*

/month

Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*

/month

Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*

/month

All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Payscore

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

http://www.payscore.com

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform

SendGrid

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Nettbil

“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with intelligent Bee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director

Floca

“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“Intelligent Bee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies

Afterhills

“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Why outsource support with Intelligent Bee

We offer 24/7 services for companies looking for outsourcing customer support. Our team masters multiple languages including English, Spanish, French, Italian and German.

  • certified
  • certified
  • certified
  • certified

We are among top outsourcing companies in Europe.

We offer fair prices for customer services outsourcing.

Highly experienced in customer care outsourcing.

We provide an excellent experience from start to finish.

Intelligent Bee - Reliable business partner

Efficient handling of high volumes

Intelligent Bee provides reliable solutions that can handle high volumes of inquiries. Companies often struggle to keep up with the influx of customer queries, leading to long wait times and dissatisfied customers. By outsourcing to Intelligent Bee, you ensure that every customer receives prompt and professional assistance.

Cost-effective solutions

Working with Intelligent Bee proves to be a cost-effective solution for companies looking to reduce operational expenses. Hiring and training an in-house team can be expensive and time-consuming. We offer experienced professionals at a fraction of the cost, allowing you to focus on your core business activities.

Scalable support

Businesses experience fluctuations in customer service demand, particularly during peak seasons or product launches. Intelligent Bee offers scalable support, adapting to your needs in real-time. We provide the flexibility to match your business requirements without compromising on service quality.

Enhanced customer experience

Providing a superior customer experience is crucial for retaining clients and building brand loyalty. Intelligent Bee’s team of skilled agents is trained to handle customer interactions with empathy and efficiency. By outsourcing, companies make sure that their customers receive a better experience.

Outsource customer service

Multichannel support designed to streamline business operations

Telephone

Handling inbound and outbound calls to address customer complaints, and support issues. Our team ensures every call is handled professionally, reducing wait times and improving customer satisfaction.

Email

Managing customer emails with prompt, professional responses. We provide accurate and detailed email responses, ensuring all customer concerns are thoroughly addressed.

Live Chat

Offering real-time support through chat platforms to resolve issues quickly. Our live chat agents are trained to provide instant solutions, enhancing the overall user experience.

Social Media

Monitoring and responding to customer interactions on platforms like Facebook, Twitter, and Instagram. We actively engage with customers on social media, ensuring timely and effective communication.

Unleash Your Business Potential Today!

Seasonal spikes managed efficiently

Customer support outsourcing services help businesses handle peak times and seasonal spikes effectively.

Leading customer support outsourcing companies can quickly adapt to increased demands, ensuring smooth operations. When you customer service outsource, you can receive multilingual support, for a global audience.

Support outsourcing also provides access to the latest technologies without the need for internal investment. This approach enhances the customer experience with 24/7 availability, making sure every customer query is addressed promptly.

Tailored solutions for different seasons

Get a customized plan and only pay for the coverage you actually need.

Get a quote

5 benefits of outsourcing

01
Cost Savings

Customer care outsourcing provides access to a skilled workforce at a fraction of the cost of maintaining an in-house team.

02
Scalability

Our collaboration can easily scale up or down based on business needs.

03
24/7 Availability

Many outsourcing providers offer round-the-clock support, ensuring customers receive assistance at any time.

04
Focus on Core Activities

By outsourcing customer support, companies can concentrate on their core business functions.

05
Access to Expertise

Outsourcing provides companies with access to the latest technologies and a team of experts.

Why choose outsourced services

Customer service outsourcing companies understand the need of large businesses to get help from third parties. Outsourcing customer service has become a significant trend among large businesses. This shift is driven by several factors, including the need to access specialized expertise, reduce operational costs, and improve customer satisfaction.

Outsourced services ensure a better allocation of the budget in-house. This approach allows companies to convert fixed costs into variable costs, thereby freeing up resources that can be invested in strategic initiatives and innovation.

On-demand customer care outsourcing

Get a customized plan and only pay for the coverage you actually need.

Get a quote

Maximizing customer satisfaction

Choosing the right business partner is crucial for success. The benefits of outsourcing customer service include cost savings and flexibility. Finding the best company to work with ensures high-quality interactions. The best outsourcing agencies offer expertise and scalability.

By choosing an outsourcing provider, businesses can focus on core activities while ensuring excellent customer support. This approach not only enhances customer satisfaction but also improves operational efficiency. Secure your business's future with professional outsourcing solutions.

Outsource customer support

Get in touch with our team to receive a personalised offer.

Get a quote

FAQs

01. What is your experience in this field?

Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.

02.Can you handle high-volume customer inquiries?

Absolutely, we are equipped with state-of-the-art technology and a well-trained team that can efficiently handle high volumes of customer inquiries.

03. How quickly can your team respond to customer inquiries?

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

04. How do you handle sensitive customer data?

We take data security very seriously. We comply with all relevant data protection regulations and employ robust security measures to protect customer data.

05. How do you ensure the quality of your services?

We conduct regular training and quality assurance checks to ensure that our team is always providing the best services. We also monitor and evaluate our team's performance regularly.

06. How do you measure customer satisfaction?

We measure it through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to continuously improve our services.

07. Can you provide references or case studies from similar companies that you have worked with?

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

08. How to choose customer service outsourcing companies?

To choose customer service outsourcing companies, evaluate your needs, review testimonials, ensure clear SLAs (Service Level Agreements ), and decide between dedicated or shared agents. Consider location based on cost, language proficiency, and time zone compatibility.

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