24/7 Outsourced Customer Support, Cost-Effective & Efficient

Eliminate the hassle of in-house support management, high operational costs, and inconsistent service hours.

At IntelligentBee, we deliver scalable, professional, around-the-clock customer support that cuts costs and enhances customer satisfaction.

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Interactions / month
<2 min

Your Smart Customer Support Solution

zero risk
Multi-Channel Mastery

Hey, we get it, your customers want to reach you from everywhere. That's why we offer support across email, phone, live chat, social media - you name it!

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24/7 Availability

Sleepless nights over customer complaints? Kiss those goodbye! With our round-the-clock support, your customers' concerns get resolved while you catch those Z's.

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Language, No Barrier

Speak your customer's language, literally! With our multilingual support, we'll help you bridge the communication gap and delight your global clientele.

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Expert CSRs at Your Service

Our customer service reps aren't just 'trained'; they're experts, ready to deliver top-quality support that'll leave your customers smiling and satisfied.

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Scale as You Need

Business booming and need more support? Or, maybe it's your slow season? Our service scales with you, ensuring you get what you need when you need it.

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Data Security, Check

Customer information safety keeping you up at night? Rest easy! We've got stringent data protection measures in place because we take security seriously, just like you.

IntelligentBee: Values Beyond Service

Here at IntelligentBee, where we're all about helping you scale your business, affordably and efficiently.

With our team of developers and customer support whizzes, we deliver top-notch outsourced customer support to businesses worldwide. At our heart are the 4Hs: Hungry, Happy, Honest, Humble, setting the tone for quality and reliable service. Stick with us, and you're not just getting a provider, you're gaining a long-term partner committed to your success long after the project wraps up.

Experience Unmatched Benefits


Looking to cut costs without compromising quality? Outsourcing with us is like hitting a jackpot, it's cheaper than maintaining an in-house team, yet, premium in service quality.


Stay in your lane, and do it well. Outsourcing allows you to zero in on your core business, while we keep your customers smiling and satisfied.

Improved Customer Satisfaction

Want raving fans instead of just customers? Our 24/7 support ensures prompt responses, leaving your customers satisfied and loyal.

Global Reach

Dream of global dominance? Our multilingual support will help you break geographical boundaries and create a truly global brand.

Scalability and Flexibility

Worried about fluctuating customer queries? Our services scale as per your needs, offering the perfect fit, every time.

Expertise Access

Desire an expert touch? Our seasoned professionals, with years of experience, are ready to serve your customers, with minimal to no training required.

Unleash Your Business Potential Today!

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Our Easy 5-Step Implementation Journey

Kickoff Day

Together with you, we'll have a productive kickoff meeting, setting clear expectations and understanding your unique needs for customer support.

Team Formation

Over the next 1-3 weeks, our internal HR team assembles the perfect team, with your final approval, ensuring they're just the right fit.

Tech Setup Time

Give us just 1-2 days and we'll have all the necessary technical equipment and user access set up and ready to roll.

Training Days

Depending on your project, 1-2 days are dedicated to comprehensive training sessions, making sure our agents are well-versed with your specifics.


Approximately 30 days into the plan, it's time for take-off. We go live, starting the journey to exceptional customer service.

After going live you receive regular and structured reports of activity for the whole duration of the service.


“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore


“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform


“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid


“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with intelligent Bee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director


“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“Intelligent Bee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies


“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Affordable Support, Tailored Pricing Plans

Adaptable pricing for businesses big and small, scaling your customer service seamlessly.

Shared Chats 300

300 interactions*


Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*


Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*


All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

What is the experience of your company in outsourced customer support?

Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.

Absolutely, we are equipped with state-of-the-art technology and a well-trained team that can efficiently handle high volumes of customer inquiries.

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

Yes, we can handle multi-channel support. We understand the importance of being present on all platforms where your customers are, so we offer support via email, phone, chat, and social media.

We take data security very seriously. We comply with all relevant data protection regulations and employ robust security measures to protect customer data.

We conduct regular training and quality assurance checks to ensure that our team is always providing the best customer service. We also monitor and evaluate our team's performance regularly.

We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to continuously improve our services.

Yes, we do provide 24/7 support to ensure that your customers' queries are answered at any time of the day.

Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

Unleash Your Business Potential Today!