Hybrid Support Index 2025
Essential Field Report on AI Tools changing B2B Tech, SaaS and E-commerce Support
Support Powered by AI. Driven by Humans.
B2B Tech, SaaS and E-commerce Support teams need clarity on which AI tools truly deliver.
That’s why we researched the most used solutions in 2025 and tested them with our agents in live Customer Support.
Every tool inside this report has been proven to drive results.
It’s not theory, it’s practice.
From chatbots and NLP to predictive analytics and ticketing, these are the tools powering Human-First Support in 2025.
Why Leading Teams rely on the Hybrid Support Index?
This report shows how leading B2B Tech, SaaS and E-commerce Support teams use AI to scale faster, strengthen human-first operations, and gain a measurable performance edge.
Built for an AI-Driven Industry
In 2025, AI is no longer optional. Companies that implement it effectively gain speed, insight, and a decisive edge in customer experience.
Superior Customer Experience
AI-powered chatbots, virtual assistants, and knowledge bases give customers instant answers while supporting agents with context and speed.
The Power of Data
Predictive analytics and feedback analysis turn customer interactions into actionable insights, enabling leaders to anticipate needs and stay ahead of the competition.
Unlock Hybrid Support Index 2025!
Why we recommend Hybrid Support Index 2025?
At IntelligentBee, we turn AI trends into real results. With hundreds of agents using AI daily, the report reveals proven tools, insights, and frameworks that make human-first support scalable and sustainable.