Scalable 24/7 Technical Support Outsourcing

Streamlining Tech Support Outsourcing Services for Enhanced Customer Interactions

IntelligentBee Delivers Customer-Centric, Tech-Driven Outsourced Tech Support Solutions

  • certified
  • certified
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  • certified
Scalable 24/7 Technical Support Outsourcing
Interactions / month
<2 min

Unmatched Technical Customer Support, Simplified!

24/7 Tech Support Availability
24/7 Tech Support Availability

Never overlook a support request again with our around-the-clock technical customer support. Your customers' issues are our priority, any time zone.

Multi-Channel Communication
Multi-Channel Communication

Connect with your clients through their preferred communication channels. Be it email, phone, live chat, or social media, our seamless multilingual support is there.

Varied Technical Expertise
Varied Technical Expertise

From frontline to technical expert agents, our team handles support tickets across all technical levels, ensuring comprehensive customer success.

Fully Managed Teams
Fully Managed Teams

Focus on your main product or service while our team manages customer interactions without needing your supervision.

Dynamic Scalability
Dynamic Scalability

Our tech support services for saas businesses can adjust staff numbers to match your changing needs.

Worldwide Language Support
Worldwide Language Support

Our tech support team speaks multiple languages to help all customers feel understood and appreciated.

Expert Customer Service Agents
Expert Customer Service Agents

Elevate your customer experience with our trained Customer Service Representatives who manage each interaction with the utmost quality, ensuring effective support strategies.

Guaranteed Data Protection
Guaranteed Data Protection

Your clients' information is safe under our watch. We focus on data security, fostering trust in every interaction. That makes us one of the best among technical support outsourcing companies.

Insightful Performance Metrics
Insightful Performance Metrics

Gain insights into your customer support SaaS with our detailed reports. This enables continuous improvement in response times and customer satisfaction.

IntelligentBee: More Than Just Outsourced Tech Support

Meet IntelligentBee, your partner in success. Our passion for quality and our 4H values define our approach to outsource 24/7 tech support.

We boost your growth with exceptional SaaS customer support, leveraging our deep technical expertise. With us, you're free to focus on expansion while we excel in customer interactions and solving complex technical issues.

Choosing us means selecting a committed and dependable partner. We focus on your long-term success and employ customer-centric strategies that extend beyond the first project.

IntelligentBee: More Than Just Outsourced Tech Support

Benefits of Our Tech Support Outsourcing

Elevating Customer Joy

Delight your clients with our 24/7 outsourced tech support. Promptly addressing support requests, we raise the bar for customer happiness.

Expanding Your Global Footprint

Our outsourced customer support services make global expansion effortless. Multilingual capabilities enable connections with diverse markets, broadening your influence.

Scalable Support Solutions

Adapt swiftly with our flexible tech support outsourcing. We tailor your team size to your current demands, no strings attached.

Direct Access to Expertise

Immerse yourself in our wealth of knowledge. Our technical customer support provides a knowledgeable team without the need for extensive training.

Prioritize Your Core Business

Sharpen your focus on what truly matters. Our outsourced tech support takes over customer service, letting you zero in on your main business.

Unmatched Cost Savings

Outsource tech support and save. Reduce costs for hiring, training, and operational costs and obtain more economical results than an in-house team.

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5 Steps to Exceptional SaaS Customer Support

Initial Planning Session

In just a couple of days, we clarify agent roles, schedules, and objectives, setting a solid foundation for success.

Assembling Your Ideal Team

Over a few weeks, we select the best fit for your needs from our talent pool, ensuring they match your cultural and technical requirements.

Preparing Your Tech Infrastructure

Quickly, in 1-2 days, we set up all necessary tech, ensuring your team is ready to hit the ground running.

Comprehensive Training Process

Intensive 1-2 day training sessions prepare your team to address customer issues effectively, backed by our vast experience.

Going Live with Confidence

Within a month, your newly formed, highly skilled support team is ready to deliver outstanding service to your customers.

Following launch, we provide ongoing, detailed activity reports, ensuring transparency and continuous improvement throughout our service.

5 Steps to Exceptional SaaS Customer Support

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform


“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid


“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with intelligent Bee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director


“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“Intelligent Bee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies


“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Flexible Pricing, Tailored Solutions

Choose from our variety of plans, designed for businesses of all sizes and needs.

Shared Chats 300

300 interactions*


Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*


Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*


All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

What is outsourcing technical support and why outsource technical support?

Outsourcing technical support involves hiring external specialists to manage your tech support needs. It allows businesses to access expert assistance, reduce operational costs, and focus on core activities. This approach enhances customer service quality while optimizing resources.

Click here to read more about what is outsourcing technical support and latest trends.

What is the experience of your company in outsourced customer support?

Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.

Can you handle high-volume customer inquiries?

Absolutely, we are equipped with state-of-the-art technology and a well-trained team that can efficiently handle high volumes of customer inquiries.

How quickly can your team respond to customer inquiries?

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

Can you handle multi-channel support (email, phone, chat, social media)?

Yes, we can handle multi-channel support. We understand the importance of being present on all platforms where your customers are, so we offer support via email, phone, chat, and social media.

How do you handle sensitive customer data?

We take data security very seriously. We comply with all relevant data protection regulations and employ robust security measures to protect customer data.

Why is customer support vital for a SaaS company?

Customer support is crucial for SaaS companies as it directly impacts user satisfaction, retention, and brand reputation. Effective support resolves issues quickly, improves product understanding, and strengthens customer relationships, leading to increased loyalty and positive word-of-mouth, essential for growth and success in competitive markets.

Read more about What Is SaaS Customer Support: Beyond Basics

How do you ensure the quality of customer support?

We conduct regular training and quality assurance checks to ensure that our team is always providing the best customer service. We also monitor and evaluate our team's performance regularly.

How do you measure customer satisfaction?

We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to continuously improve our services.

Do you provide 24/7 support?

Yes, we do provide 24/7 support to ensure that your customers' queries are answered at any time of the day.

What languages does your team support?

Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.

Can you provide references or case studies from similar companies that you have worked with?

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

Let's Talk Tech Support Excellence!