Seamless, Scalable, 24/7 Tech Customer Support Solutions

Eliminating tech support complexities, reducing high infrastructure costs, and enhancing customer experiences around-the-clock.

IntelligentBee crafts customer-centric, tech-driven solutions, integrating seamlessly into your operations, fueling growth and innovation.

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Interactions / month
<2 min

Superior Technical Support, Simplified!

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24/7 Availability

Never miss a customer query again with our round-the-clock customer service. No matter the time zone, your customers' needs are always our top priority.

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Multi-Channel Support

Connect with your customers their way. Whether it's via email, phone, live chat, or social media, we're there, providing seamless support across all channels.

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Multiple Technical Levels

We’ve got every tech issue covered, from L1 to L4. Our front-line agents tackle common queries, while technical experts dive deep into complex issues.

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Fully Managed Teams

Focus on what you do best, and leave the rest to us. Our self-sufficient, fully managed teams require zero oversight from you.

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As your business evolves, so does our support. We flexibly scale up or down, adapting our support agent numbers to your changing needs.

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Multilingual Support

Speak the language of your customers. We offer multi-language support to ensure a global audience feels heard and valued.

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Trained CSRs

Experience a new level of service with our highly trained customer service representatives. Each interaction is expertly handled, ensuring high-quality support.

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Data Security

Your customers' data is safe with us. We implement robust data protection and privacy measures, building trust with each interaction.

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Performance Analytics

Stay in the know with our insightful reports on customer service performance metrics. We provide valuable insights to drive your continual success.

IntelligentBee: Values Beyond Service

Meet IntelligentBee, your partner in success. Founded by a team of zealous, quality-obsessed developers and support experts, we're Hungry, Happy, Honest, and Humble – that's the 4Hs that define us.

Our mission? To help you scale smartly, offering world-class outsourced customer support, packed with over 13 years of technical expertise. We've got your back, so you can focus on growth while we take care of your customer support needs.

Our vision? To be your trusted ally, committed to your success, long after the first project wraps. Choose quality, choose reliability, choose IntelligentBee.

Your Game-Changing Benefits

Improved Customer Satisfaction

Delight your customers with 24/7 support. Our trained professionals promptly address customer queries, driving satisfaction to new heights.

Global Market Accessibility

Go global effortlessly. Our multilingual support helps you connect with customers worldwide, expanding your reach and influence.

Scalability and Flexibility

Adapt with ease. Whether you're scaling up or down, we adjust our customer service team size to your needs, no long-term commitments.

Access to Expertise

Tap into a pool of experienced customer service experts. With us, you'll get a team of pros with minimal investment in training.

Focus on Core Business

Zero in on what matters. We handle your customer service, allowing you to concentrate on your core competencies and business functions.


Achieve more for less. Outsourcing with us is often cheaper than maintaining an in-house team - no hiring, training, or upkeep costs.

Let's Talk Tech Support Excellence!

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5 Steps to Superb Tech Support

Kick-Start Meeting

In just 1-2 days, we'll confirm agent profiles, work schedules, training materials, KPIs, and SLAs to set clear expectations and outcomes.

Building Your Team

Over 1-3 weeks, we cherry-pick top talent from our HR pool, ensuring language proficiency, technical knowledge, and cultural fit with your company.


In a brief 1-2 day period, we set up all necessary equipment, tools, and user access to ensure a smooth, glitch-free transition.

Efficient Training

Depending on complexity, we spend 1-2 days training your new team using detailed, comprehensive sessions, empowering them to handle your customers' needs expertly.

And... We're Live!

Approximately 30 days from the start, your new, high-performing technical support team is ready to provide exceptional service to your customers.

After going live you receive regular and structured reports of activity for the whole duration of the service.


“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform


“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid


“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with intelligent Bee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director


“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“Intelligent Bee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies


“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Flexible Pricing, Tailored Solutions

Choose from our variety of plans, designed for businesses of all sizes and needs.

Shared Chats 300

300 interactions*


Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*


Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*


All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

What is the experience of your company in outsourced customer support?

Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.

Absolutely, we are equipped with state-of-the-art technology and a well-trained team that can efficiently handle high volumes of customer inquiries.

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

Yes, we can handle multi-channel support. We understand the importance of being present on all platforms where your customers are, so we offer support via email, phone, chat, and social media.

We take data security very seriously. We comply with all relevant data protection regulations and employ robust security measures to protect customer data.

We conduct regular training and quality assurance checks to ensure that our team is always providing the best customer service. We also monitor and evaluate our team's performance regularly.

We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to continuously improve our services.

Yes, we do provide 24/7 support to ensure that your customers' queries are answered at any time of the day.

Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

Let's Talk Tech Support Excellence!