IntelligentBee crafts customer-centric, tech-driven solutions, integrating seamlessly into your operations, fueling growth and innovation.
Never miss a customer query again with our round-the-clock customer service. No matter the time zone, your customers' needs are always our top priority.
Connect with your customers their way. Whether it's via email, phone, live chat, or social media, we're there, providing seamless support across all channels.
We’ve got every tech issue covered, from L1 to L4. Our front-line agents tackle common queries, while technical experts dive deep into complex issues.
Focus on what you do best, and leave the rest to us. Our self-sufficient, fully managed teams require zero oversight from you.
As your business evolves, so does our support. We flexibly scale up or down, adapting our support agent numbers to your changing needs.
Speak the language of your customers. We offer multi-language support to ensure a global audience feels heard and valued.
Experience a new level of service with our highly trained customer service representatives. Each interaction is expertly handled, ensuring high-quality support.
Your customers' data is safe with us. We implement robust data protection and privacy measures, building trust with each interaction.
Stay in the know with our insightful reports on customer service performance metrics. We provide valuable insights to drive your continual success.
Meet IntelligentBee, your partner in success. Founded by a team of zealous, quality-obsessed developers and support experts, we're Hungry, Happy, Honest, and Humble – that's the 4Hs that define us.
Our mission? To help you scale smartly, offering world-class outsourced customer support, packed with over 13 years of technical expertise. We've got your back, so you can focus on growth while we take care of your customer support needs.
Our vision? To be your trusted ally, committed to your success, long after the first project wraps. Choose quality, choose reliability, choose IntelligentBee.
Delight your customers with 24/7 support. Our trained professionals promptly address customer queries, driving satisfaction to new heights.
Go global effortlessly. Our multilingual support helps you connect with customers worldwide, expanding your reach and influence.
Adapt with ease. Whether you're scaling up or down, we adjust our customer service team size to your needs, no long-term commitments.
Tap into a pool of experienced customer service experts. With us, you'll get a team of pros with minimal investment in training.
Zero in on what matters. We handle your customer service, allowing you to concentrate on your core competencies and business functions.
Achieve more for less. Outsourcing with us is often cheaper than maintaining an in-house team - no hiring, training, or upkeep costs.
IntelligentBee deftly handles your pain points, paving the path for seamless technical customer support.
Is your customer service quick and proficient? Our 24/7 availability and trained CSRs ensure customer queries are swiftly and effectively resolved.
Frustrated with language and accessibility issues? Our multi-channel and multilingual support make sure your customers feel heard, understood, and valued.
Are customers left hanging during peak times? With our scalable solutions, you can flex up or down based on demand, ensuring no customer waits.
Worried about data breaches? Our stringent data security measures safeguard your customers' private information, giving you and your customers peace of mind.
In just 1-2 days, we'll confirm agent profiles, work schedules, training materials, KPIs, and SLAs to set clear expectations and outcomes.
Over 1-3 weeks, we cherry-pick top talent from our HR pool, ensuring language proficiency, technical knowledge, and cultural fit with your company.
In a brief 1-2 day period, we set up all necessary equipment, tools, and user access to ensure a smooth, glitch-free transition.
Depending on complexity, we spend 1-2 days training your new team using detailed, comprehensive sessions, empowering them to handle your customers' needs expertly.
Approximately 30 days from the start, your new, high-performing technical support team is ready to provide exceptional service to your customers.
After going live you receive regular and structured reports of activity for the whole duration of the service.
Manager of Client Success at Bravo Store Systems
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VP of Support and Business Operations, Sendgrid
CFO, Automotive Dealers
Founder and Managing Director
Director of Software at Carnegie Technologies
Choose from our variety of plans, designed for businesses of all sizes and needs.
* 1 Interaction = One email, call or one full conversation in a live chat.
Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.
Absolutely, we are equipped with state-of-the-art technology and a well-trained team that can efficiently handle high volumes of customer inquiries.
Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.
Yes, we can handle multi-channel support. We understand the importance of being present on all platforms where your customers are, so we offer support via email, phone, chat, and social media.
We take data security very seriously. We comply with all relevant data protection regulations and employ robust security measures to protect customer data.
We conduct regular training and quality assurance checks to ensure that our team is always providing the best customer service. We also monitor and evaluate our team's performance regularly.
We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to continuously improve our services.
Yes, we do provide 24/7 support to ensure that your customers' queries are answered at any time of the day.
Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.
Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.