Phone answering service
Impress your customers with live call answering services
At IntelligentBee, we deliver customized solutions for businesses looking to manage calls and build long-lasting customer relations.
Call answering services from Intelligent Bee
Availability
Our agents are always there for your customers to answer any phone call and address their problem. We value their time and offer quality support no matter the time zones or language barriers. A pleasant experience can help people to increase their trust in your business.
Client-oriented
The key to a successful phone answering service is putting your customer needs first through an in-depth understanding of his complaint. Our support agents have a professional attitude and treat every person with the respect they deserve.
Experience
Working with businesses from various industries helped us to develop communication and operational skills. For this reason, your business can benefit from our ability to offer a qualitative answering phone service to anyone who needs assistance.
Scalability
Customers’ needs can suffer changes over time. Therefore, we adapt our support services to match their needs and your business objectives, offering an efficient telephone answering service. We invest in your future success and in the satisfaction of your clients.
Phone answering services and more
Telephone
Answering phone calls to assist customers with any issues or complaints. Every call is managed efficiently for improved experience and shorter wait times.
Managing various email inquiries and providing prompt responses. Our team can address any concerns in a professional manner and offer detailed solutions.
Live Chat
Resolving issues through chat platforms and providing real-time assistance. Users can benefit from instant solutions, enhancing their satisfaction level.
Social Media
Engaging with customers through social media platforms and ensuring quality communication. We respond to their interactions in a time-effective manner.
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24 hour answering service
IntelligentBee offers exceptional solutions just a call away. Customers can benefit from quality interactions with the help of highly trained agents.
Problem-solving approach
Prompt responses to every phone call
High skills in call answering services
Improved customer service experience
Affordable Support, Tailored Pricing Plans from a reliable outsourcing partner
* 1 Interaction = One email, call or one full conversation in a live chat.
Industries we serve with phone answering services
We accept every challenge, no matter the industry
E-commerce
Every customer deserves a pleasant experience during an online shopping session. With the help of our call answer service, you can quickly respond to any complaint or issue. This can be helpful especially during periods with the highest volume of incoming calls.
FinTech
Financial support has become particularly important in today’s life and people around the world require assistance. Here comes our ability to handle any phone request in a professional manner, with a great understanding of financial tools.
EdTech
Being available to answer phone calls and provide assistance with educational purposes can be crucial for many types of consumers. Students or teachers can get the help they need from our agents who excel in providing quality telephone answering service.
Healthcare
The well-being of a person is important for businesses that offer healthcare products or services. For this reason, customers demand suitable assistance when they call you, and your answers needs to meet their expectations.
We invest in their satisfaction, but also in their safety and protect any personal data they provide. You can benefit from our capabilities to improve the overall experience and guard them from potential risks.
SaaS
As a result of high volumes of incoming calls, software businesses can have difficulties in answering all of them on time. Therefore, we can deal with many customer service cases and provide suitable help for any problem they might encounter.
Tech companies
echnical problems can be difficult to resolve without the help of professional support. Our agents can offer the right assistance through call answering services and interact with customers directly over the phone.
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What makes us a great choice
Customers’ needs are different, and we make significant efforts to offer them the best support services we can.
Experienced companies can adapt to any challenges and offer a professional phone answering service. This ensure quality interactions, active listening, and trust for any business clients.
Collaborating with IntelligentBee can help you achieve your goals and enhance the performance of business operations. With our dedication and expertise, every phone call gets an appropriate response, and every problem gets the right solution.
Custom call answering services assistance
Get the right help for your business with a customized investment plan
Get a quoteReliable answering service
Efficiency
By using a team with skilled agents, phone calls can be managed efficiently even in seasons with high traffic.
24/7 availability
Our agents are always available to answer incoming calls no matter the time zones, so every customer gets the help they need.
Multilingual support
There are no language barriers that can influence the quality of our phone answering services.
Increased productivity
We actively answer phone calls and have a time-effective approach to deliver the best results
Improved experience
Talking with a real person can increase customer trust and the ability to offer real-time solutions
Call center services workflow
Introduction
Firstly, deployed agents answers phone calls promptly. They greet customers using a specific tone of voice and introductions to start a professional conversation. In this regard, a friendly attitude is important to establish trust and efficient interaction.
Problems
Secondly, the call answer service agent listens to customer issues or complaints. Asking clarifying questions can help for a better understanding of their specific needs. Then, every information obtained is documented and kept for further evaluation.
Solutions
Thirdly, our team provides customed assistance according to the specific of the problem and further details. If a particular issue needs special attention, it is sent to a different department or supervisor for an advanced analysis.
Feedback
In the end, we ensure that the customer’s issues are resolved according to his expectations. We manage any follow-ups or further support and request feedback for potential improvement. Every feedback is important for us to meet desired expectations.
Principles we live by
Client-centric
The customer is at the core of our activity, and we make efforts to understand their preferences and expectations. Our phone support agents are dedicated to any issues and concerns, and they try to be empathetic and kind. No matter what problem they might have, we ensure professional assistance.
Flexibility
When we provide businesses with phone answering services, we also offer maintenance of our activity. These aspects ensure the performance of our agents and our ability to cater to specific business requirements. For this reason, protocols are important in maintaining the ease and effectiveness of our activities.
Reliability
We provide 24 hour assistance to every customer regardless of times zones and language barriers. Our team can respond quickly and efficiently to phone calls, helping customers with any problems they have. Experts can assist multiple clients, ensuring quality interactions and advanced problem solving.
Security
Different methods to secure customer data are used by experts when managing incoming calls. A strong virus protection and spam monitors are important to reduce potential risks. We protect sensitive data thoroughly and guard against cybersecurity threats, so you don’t have to worry about the integrity of your clients’ personal data.
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Scale your telephone answering service
An effective team that answers calls for your business starts with understanding your objectives, followed by analyzing customer preferences.
A growing business that deals with a large number of calls every day may find it difficult to offer the same quality support for every person. Our agents receive phone calls and offer prompt assistance using specific guidelines. By all means, this ensures that complaints are addressed in a time-effective manner. There are no barriers that prevents us from helping customers all around the world because we cover multiple time zones and speak various languages.
Evaluating feedback is a necessary step to improve our agents’ performance and overall support service. Show your clients that you care about their needs and provide with the right assistance for their problems.
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Get in touch
Ryan Cable
Manager of Client Success at Bravo Store Systems
Michael Tsangaris
Customer Success Manager at Suade
Cassie Brown
Head of Technical Support, API Platform
VP of Support and Business Operations, Communication Platform
Ken Apple
VP of Support and Business Operations, Sendgrid
Daniel Drangsholt
CFO, Automotive Dealers
Ionut Patrascoiu
CEO Floca
Nicholas Armstrong
Director of Software at Carnegie Technologies
Vasile Biber
CTO Afterhills
Why call answering services
Companies that offer these types of services aim to improve the performance of a business and the customer experience. In the center of our activity lays the desire to provide an effective way to manage every incoming call and reduce the chaos during busy hours. Moreover, people who get the right solutions for their issues can build more trust in your company.
These services are an effective way to engage with people, to understand their preferences, and improve your business according to their expectations. With professional tools and filters, you will not miss opportunities to grow and thrive.
Professional telephone answering service
Get the right support and embrace the efficiency of our services
Get a quoteIntelligentBee: a reliable partner in phone answering support
Our extensive expertise taught us to overcome any challenges and prepare the best team ready to go live and answer your phone calls.
We offer personalized assistance because we spend time learning about your customers and their preferences. As soon as we answer their calls, they can talk with a real person that wants to provide the best assistance according to specific needs.
Choosing our quality telephone answering services is an opportunity to show your customers how important their problems are. Your journey to their increased satisfaction starts now.
Why should you help customers on the phone
Phone calls are a traditional way of asking for assistance in various cases and offering fast solutions. One of the benefits of this channel is that people can talk to real support representatives and feel more confident that their issue will be analyzed in detail. For this reason, they need a team of agents that is always available to help them.
A phone answering service can help you not only to manage multiple incoming calls, but also to assure customers that you are a trustworthy company. This is possible because their feedback is evaluated, and you can adapt your approach accordingly.
On-demand live answering services
Choose your personalized plan to support your customers
Get a quoteFAQs about telephone answering
01. What is a phone answering service?
This type of service refers to receiving complaints and issues from people through the phone and offering solutions to resolve them. After we prepare the team of agents according to your business objectives, they interact with people following specific guidelines.
02. What is the cost of this type of service?
Costs may vary depending on your business needs and objectives, the complexity of the project, or the volume of your incoming calls. Prices can be set after an initial discussion when we talk about all these aspects.
03. How quickly can your team answer phone calls?
Our team of agents can offer a 24 hour answering service and assist every call promptly. This ensures that every customer gets the chance to resolve his problem effectively.
04. How can you ensure the quality of your service?
The performance of our agents is measured using call answering service metrics, such as CSAT (Customer Satisfaction). Obtained scores are analyzed and support agents can improve their activity to ensure a better experience.
05. Will my customers know you are an external company?
Because of our experience in this field and our knowledge of your business and clients’ needs, we can interact very naturally. We represent your business and greet any person as if we were from your company’s personnel.
06. How long will it take to set up?
The time we need to set up the phone answering service depends on the current volume of your incoming calls. Therefore, we can decide how many agents we need to deploy to manage the volume of calls.
07. Why outsource this type of service?
You can benefit from experienced support instantly, without the need to train an in-house team. This can help you reduce costs and prioritize other operations within your company.
08. How to choose the right telephone answering service provider?
First, check on the experience of a particular company and see what other clients said about its services. Then, see what industries the company has served to decide if it is suitable for your business. It is important to collaborate with skilled agents that can manage high volumes of phone calls to ensure quality customer service.
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