Phone answering service

Impress your customers with live call answering services

At IntelligentBee, we deliver customized solutions for businesses looking to manage calls and build long-lasting customer relations.

  • certified
  • certified
  • certified

Call answering services from Intelligent Bee


Our agents are always there for your customers to answer any phone call and address their problem. We value their time and offer quality support no matter the time zones or language barriers. A pleasant experience can help people to increase their trust in your business.


The key to a successful phone answering service is putting your customer needs first through an in-depth understanding of his complaint. Our support agents have a professional attitude and treat every person with the respect they deserve.


Working with businesses from various industries helped us to develop communication and operational skills. For this reason, your business can benefit from our ability to offer a qualitative answering phone service to anyone who needs assistance.


Customers’ needs can suffer changes over time. Therefore, we adapt our support services to match their needs and your business objectives, offering an efficient telephone answering service. We invest in your future success and in the satisfaction of your clients.

Phone answering services and more


Answering phone calls to assist customers with any issues or complaints. Every call is managed efficiently for improved experience and shorter wait times.


Managing various email inquiries and providing prompt responses. Our team can address any concerns in a professional manner and offer detailed solutions.

Live Chat

Resolving issues through chat platforms and providing real-time assistance. Users can benefit from instant solutions, enhancing their satisfaction level.

Social Media

Engaging with customers through social media platforms and ensuring quality communication. We respond to their interactions in a time-effective manner.

Unleash Your Business Potential Today!

24 hour answering service

IntelligentBee offers exceptional solutions just a call away. Customers can benefit from quality interactions with the help of highly trained agents.

  • certified
  • certified
  • certified
Problem-solving approach
Prompt responses to every phone call
High skills in call answering services
Improved customer service experience

Affordable Support, Tailored Pricing Plans from a reliable outsourcing partner

Shared Chats 300

300 interactions*


Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*


Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*


All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

What makes us a great choice

Customers’ needs are different, and we make significant efforts to offer them the best support services we can.

Experienced companies can adapt to any challenges and offer a professional phone answering service. This ensure quality interactions, active listening, and trust for any business clients.

Collaborating with IntelligentBee can help you achieve your goals and enhance the performance of business operations. With our dedication and expertise, every phone call gets an appropriate response, and every problem gets the right solution.

Custom call answering services assistance

Get the right help for your business with a customized investment plan

Get a quote

Reliable answering service



By using a team with skilled agents, phone calls can be managed efficiently even in seasons with high traffic.


24/7 availability

Our agents are always available to answer incoming calls no matter the time zones, so every customer gets the help they need.


Multilingual support

There are no language barriers that can influence the quality of our phone answering services.


Increased productivity

We actively answer phone calls and have a time-effective approach to deliver the best results


Improved experience

Talking with a real person can increase customer trust and the ability to offer real-time solutions

Call center services workflow


Firstly, deployed agents answers phone calls promptly. They greet customers using a specific tone of voice and introductions to start a professional conversation. In this regard, a friendly attitude is important to establish trust and efficient interaction.


Secondly, the call answer service agent listens to customer issues or complaints. Asking clarifying questions can help for a better understanding of their specific needs. Then, every information obtained is documented and kept for further evaluation.


Thirdly, our team provides customed assistance according to the specific of the problem and further details. If a particular issue needs special attention, it is sent to a different department or supervisor for an advanced analysis.


In the end, we ensure that the customer’s issues are resolved according to his expectations. We manage any follow-ups or further support and request feedback for potential improvement. Every feedback is important for us to meet desired expectations.

Principles we live by


The customer is at the core of our activity, and we make efforts to understand their preferences and expectations. Our phone support agents are dedicated to any issues and concerns, and they try to be empathetic and kind. No matter what problem they might have, we ensure professional assistance.


When we provide businesses with phone answering services, we also offer maintenance of our activity. These aspects ensure the performance of our agents and our ability to cater to specific business requirements. For this reason, protocols are important in maintaining the ease and effectiveness of our activities.


We provide 24 hour assistance to every customer regardless of times zones and language barriers. Our team can respond quickly and efficiently to phone calls, helping customers with any problems they have. Experts can assist multiple clients, ensuring quality interactions and advanced problem solving.


Different methods to secure customer data are used by experts when managing incoming calls. A strong virus protection and spam monitors are important to reduce potential risks. We protect sensitive data thoroughly and guard against cybersecurity threats, so you don’t have to worry about the integrity of your clients’ personal data.

Unleash Your Business Potential Today!

Scale your telephone answering service

An effective team that answers calls for your business starts with understanding your objectives, followed by analyzing customer preferences.

A growing business that deals with a large number of calls every day may find it difficult to offer the same quality support for every person. Our agents receive phone calls and offer prompt assistance using specific guidelines. By all means, this ensures that complaints are addressed in a time-effective manner. There are no barriers that prevents us from helping customers all around the world because we cover multiple time zones and speak various languages.

Evaluating feedback is a necessary step to improve our agents’ performance and overall support service. Show your clients that you care about their needs and provide with the right assistance for their problems.

Help your customers now!

Get in touch

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform


“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid


“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with IntelligentBee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director


“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“IntelligentBee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies


“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Why call answering services

Companies that offer these types of services aim to improve the performance of a business and the customer experience. In the center of our activity lays the desire to provide an effective way to manage every incoming call and reduce the chaos during busy hours. Moreover, people who get the right solutions for their issues can build more trust in your company.

These services are an effective way to engage with people, to understand their preferences, and improve your business according to their expectations. With professional tools and filters, you will not miss opportunities to grow and thrive.

Professional telephone answering service

Get the right support and embrace the efficiency of our services

Get a quote

IntelligentBee: a reliable partner in phone answering support

Our extensive expertise taught us to overcome any challenges and prepare the best team ready to go live and answer your phone calls.

We offer personalized assistance because we spend time learning about your customers and their preferences. As soon as we answer their calls, they can talk with a real person that wants to provide the best assistance according to specific needs.

Choosing our quality telephone answering services is an opportunity to show your customers how important their problems are. Your journey to their increased satisfaction starts now.

IntelligentBee: More Than Just Outsourced Tech Support

Why should you help customers on the phone

Phone calls are a traditional way of asking for assistance in various cases and offering fast solutions. One of the benefits of this channel is that people can talk to real support representatives and feel more confident that their issue will be analyzed in detail. For this reason, they need a team of agents that is always available to help them.

A phone answering service can help you not only to manage multiple incoming calls, but also to assure customers that you are a trustworthy company. This is possible because their feedback is evaluated, and you can adapt your approach accordingly.

On-demand live answering services

Choose your personalized plan to support your customers

Get a quote

FAQs about telephone answering

01. What is a phone answering service?

This type of service refers to receiving complaints and issues from people through the phone and offering solutions to resolve them. After we prepare the team of agents according to your business objectives, they interact with people following specific guidelines.

02. What is the cost of this type of service?

Costs may vary depending on your business needs and objectives, the complexity of the project, or the volume of your incoming calls. Prices can be set after an initial discussion when we talk about all these aspects.

03. How quickly can your team answer phone calls?

Our team of agents can offer a 24 hour answering service and assist every call promptly. This ensures that every customer gets the chance to resolve his problem effectively.

04. How can you ensure the quality of your service?

The performance of our agents is measured using call answering service metrics, such as CSAT (Customer Satisfaction). Obtained scores are analyzed and support agents can improve their activity to ensure a better experience.

05. Will my customers know you are an external company?

Because of our experience in this field and our knowledge of your business and clients’ needs, we can interact very naturally. We represent your business and greet any person as if we were from your company’s personnel.

06. How long will it take to set up?

The time we need to set up the phone answering service depends on the current volume of your incoming calls. Therefore, we can decide how many agents we need to deploy to manage the volume of calls.

07. Why outsource this type of service?

You can benefit from experienced support instantly, without the need to train an in-house team. This can help you reduce costs and prioritize other operations within your company.

08. How to choose the right telephone answering service provider?

First, check on the experience of a particular company and see what other clients said about its services. Then, see what industries the company has served to decide if it is suitable for your business. It is important to collaborate with skilled agents that can manage high volumes of phone calls to ensure quality customer service.

Schedule a meeting
Fill the form and we’ll get back to you

book a call
Talk to the sales team

Share your challenges and book a 30 minutes call, with us.

Book a call
Or send us a message