Optimize Patient Care with Expert 24/7 Support

Alleviate operational pressures and enhance patient experience with our dedicated, cost-effective customer support solutions.

IntelligentBee simplifies your healthcare operations, offering round-the-clock patient support, leveraging cutting-edge technology, and streamlining your processes.

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Interactions / month
<2 min

Empowering Your Healthcare

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24/7 Support

Forget the stress of time zones and working hours. We're here 24/7, ensuring all your tech-related inquiries are promptly resolved, elevating patient satisfaction to new heights.

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Multi-Channel Convenience

Our support isn’t just skilled, it’s versatile. Phone, email, live chat, or social media - we offer numerous channels so your patients can connect the way they prefer.

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Uncompromised Data Security

Privacy matters. We're committed to maintaining the utmost data security, safeguarding sensitive patient information with strict adherence to industry standards.

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Healthcare-Savvy Staff

Our team knows healthcare. With in-depth training in your industry's specifics, we provide relevant and empathetic support that builds trust and enhances patient relations.

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Cutting-Edge Tech Support

Embrace the future with us. We seamlessly integrate the newest tech to ensure an efficient and responsive customer support experience that's tailored for the digital age.

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Insightful Real-Time Analytics

Knowledge is power. Get real-time reporting and analytics to drive continuous improvements, ensuring you’re always one step ahead in optimizing patient interactions.

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Tailored Support Solutions

Your needs, our priority. We offer customizable solutions that adapt to your specific requirements, because one-size-fits-all isn't in our vocabulary.

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Effortless CRM Integration

Unity is strength. We integrate seamlessly with your existing CRM systems, providing a unified view of patient interactions and a smoother workflow for your team.

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Language Inclusivity

Speak your patient's language. We offer multi-language support to accommodate a diverse patient population, ensuring clear and effective communication with everyone.

IntelligentBee: Values Beyond Service

Welcome to IntelligentBee, your trusted partner in global Outsourced Customer Support Services for Healthcare Providers. Built by a team of passionate, quality-driven professionals, we're committed to helping your business scale affordably without compromising on service quality.

Our team lives by our core values - Hungry, Happy, Honest, and Humble, which fuel our exceptional service delivery.

Our vision? To become your long-term partner, helping your business thrive beyond the initial project, giving you the freedom to focus on what you do best - growing your business.

Transforming Your Healthcare

Enhanced Patient Journey

With our 24/7 high-quality support, patient inquiries are promptly addressed, boosting satisfaction and loyalty. We're here to ensure every patient touchpoint is a positive experience.

Operational Excellence

Say goodbye to operational bottlenecks. By outsourcing support services, we free up your valuable resources, letting you focus on what matters most - unparalleled patient care.

Significant Cost Savings

Shrink overheads without compromising quality. By eliminating in-house support staffing costs, we help you redirect funds where they're most needed, driving better patient outcomes.

Expert Support Access

Our specialized team is your team. With in-depth knowledge of patient issues, we ensure a top-tier service that matches your commitment to quality healthcare.

Flexible Scalability

Meet changing needs effortlessly. With our services, you can scale your support operations up or down to match patient volume, keeping your healthcare agile and responsive.

Tech-Forward Approach

Step into the future of healthcare. We offer advanced technology systems for efficient service delivery, enabling you to harness tech benefits without the upfront investment.

Start Improving Patient Care Today!

Get started

Your Easy 5-Step Journey

Day 1-2: Kickoff

We start with a quick kickoff meeting to confirm agent profiles, KPIs, and more. Let's get things rolling!

Week 1-3: Assembling

We gather your dream team, with HR experts ensuring every recruit is top-notch. Rest easy, we've got this.

Tech Setup

Next, we handle all the tech setup in just a day or two. No hassle, just results.


Your team undergoes intensive training tailored to your project. We ensure everyone is ready to shine.


Finally, it's time to go live! Welcome to your new and improved customer support journey.

After going live you receive regular and structured reports of activity for the whole duration of the service.


“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore


“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform


“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid


“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with intelligent Bee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director


“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“Intelligent Bee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies


“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Flexible Pricing, Boundless Support

Crafted plans to match every healthcare provider's needs, size, and budget.

Shared Chats 300

300 interactions*


Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*


Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*


All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

What is the experience of your company in outsourced customer support?

Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.

Absolutely, we are equipped with state-of-the-art technology and a well-trained team that can efficiently handle high volumes of customer inquiries.

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

Yes, we can handle multi-channel support. We understand the importance of being present on all platforms where your customers are, so we offer support via email, phone, chat, and social media.

We take data security very seriously. We comply with all relevant data protection regulations and employ robust security measures to protect customer data.

We conduct regular training and quality assurance checks to ensure that our team is always providing the best customer service. We also monitor and evaluate our team's performance regularly.

We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to continuously improve our services.

Yes, we do provide 24/7 support to ensure that your customers' queries are answered at any time of the day.

Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

Transform Your Patient Experience Now!