Maximize Sales with
24/7 E-commerce Customer Support

Transform customer queries into increased sales and satisfaction - day and night.

IntelligentBee streamlines your customer support, reduces costs, and boosts your e-commerce business performance round the clock.

  • certified
  • certified
  • certified
  • certified
280+
Agents
24/7
Coverage
180k
Interactions / month
<2 min
SLA

Supercharge Your E-commerce Support

zero risk
24/7 Availability

Never miss a sale again. Our customer support is at your service round-the-clock, resolving queries instantly, day or night.

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Multi-channel Support

Interact on your customers' preferred platform. Whether it's email, phone, live chat, or social media - we're there.

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Scalability

Your business ebbs and flows, and so do we. Our services flexibly scale up or down in line with your needs.

reduce cost
Trained CSRs

No bots here, only human warmth. Our highly trained representatives deliver top-notch support, ensuring your customers feel valued.

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Multilingual Support

Go global, speak local. We offer customer support in multiple languages, reaching your audience in the language they understand best.

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CRM Integration

Simplify your processes. We seamlessly integrate with your existing CRM systems, ensuring a smooth and efficient workflow.

reduce cost
Brand Alignment

We don't just support, we embody your brand. Our CSRs are trained in your specific brand knowledge and communication style.

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Performance Analytics

Stay ahead with data. We provide in-depth reports and insights on customer service performance, driving your strategic decision-making.

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Data Security

Trust in our vigilance. With stringent data protection measures in place, we safeguard your customers' sensitive information like our own.

IntelligentBee: Values Beyond Service

IntelligentBee - the hive where tech expertise meets e-commerce customer support. Our founder, a quality-obsessed developer, created a buzz with a team that lives and breathes the 4Hs: Hungry, Happy, Honest, Humble.

We take pride in delivering outstanding services while helping you scale at minimal costs. Imagine focusing more on your business growth, while we handle your customer support. Reliability and quality? That's us!

We're not just a provider, we're your long-term partner, committed to your success well beyond the initial project.

Unleash Incredible Benefits

Skyrocket Satisfaction

Boost your customer contentment with our 24/7 support. Our trained pros tackle queries promptly, upping satisfaction instantly.

Effortless Global Reach

Going global? We've got you covered. Our multilingual support means you can effortlessly cater to customers worldwide.

Seamless Core Focus

Concentrate on what you do best. With us handling customer service, you can channel your energy into your core business.

Flexible Scalability

Grow and shrink on demand. Adjust your customer service team size based on your current needs - no strings attached.

Proven Expertise

Tap into our talent pool. Get experienced customer service representatives on your side, minus the training headaches.

Money-Smart Solution

Get more bang for your buck. Outsourcing with us is cost-effective - save on hiring, training, and maintaining an in-house team.

Maximize Sales: Schedule a Call

Get started

Seamless Implementation in 5 Steps

01
Kickoff Meeting

In just 1-2 days, we confirm agent profiles, schedules, KPIs, and SLAs. It's about setting the stage for success.

02
Team Assembly

Over 1-3 weeks, our HR selects your support rockstars. You're invited to a final interview, ensuring we've found the perfect fit.

03
Technical Setup

In a quick 1-2 days, we install and prep all necessary gear. Your agents will be equipped with top-notch tools.

04
Targeted Training

We dedicate 1-2 days to thorough training, from intro sessions to Q&A with you. We ensure your agents are ready to excel.

05
Launch Time

About 30 days in, we're live. Your fully trained, equipped, and prepared support team is ready to deliver superior service.

After going live you receive regular and structured reports of activity for the whole duration of the service.

Payscore

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

http://www.payscore.com

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform

SendGrid

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Nettbil

“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with IntelligentBee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director

Floca

“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“IntelligentBee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies

Afterhills

“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Flexible Plans, Friendly Pricing

Solutions to fit every e-commerce business, budget, and bandwidth - because we believe in affordable excellence.

Shared Chats 300

300 interactions*

/month

Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*

/month

Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*

/month

All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

What is the experience of your company in outsourced customer support?

Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.

Absolutely, we are equipped with state-of-the-art technology and a well-trained team that can efficiently handle high volumes of customer inquiries.

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

Yes, we can handle multi-channel support. We understand the importance of being present on all platforms where your customers are, so we offer support via email, phone, chat, and social media.

We take data security very seriously. We comply with all relevant data protection regulations and employ robust security measures to protect customer data.

We conduct regular training and quality assurance checks to ensure that our team is always providing the best customer service. We also monitor and evaluate our team's performance regularly.

We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to continuously improve our services.

Yes, we do provide 24/7 support to ensure that your customers' queries are answered at any time of the day.

Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

Dial In for E-commerce Success