Outsource email support services

Professional email handling for growing enterprises all over America

At IntelligentBee, we deliver customized solutions for every business need, thus enhancing customer relations.

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Email support outsourcing and more


Handling email requests quickly and providing customers with the right responses in a professional manner. We ensure that all problems are addressed, and we enhance the satisfaction level.


We assist various complaints and problems via inbound and outbound calls. Our experts offer support efficiently and manage the wait times for a better experience.

Social Media

Improving customer interactions on social media platforms such as Facebook, Instagram, and Twitter. We monitor their activity and address any problem in a time-effective manner.

Live Chat

Real-time support can help people to benefit from the help of an agent through chat platforms. This ensure instant problem-solving solutions and a pleasant user experience.

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Why our email support services


We have proven experience in handling high volumes of customer inquiries promptly. Constant interaction with the client can improve satisfaction and meet expectations. Businesses can benefit from professional services to improve their workflow and reputation.


Businesses can opt for quality customer service outsourcing at affordable prices. The objectives can be achieved with scalable solutions, adapted to specific needs. Every business is unique, and we offer custom-built support, without compromising on value or quality.


Our client-oriented approach can ensure quick response to consumer inquiries. Email requests are managed professionally for a pleasant experience. We monitor our agents’ performance and improve interactions according to feedback and preferences.

Full support

The team of experts offer continuous email support services to customers. Agents are always available no matter the time zones or language barriers. In this way, we ensure constant communication and flexibility to enhance satisfaction and brand image.

The onboarding process for email support

Establishing goals

Firstly, we discuss your business goals and challenges. Our experts need to understand your customers and business to be able to offer the right help. Then, we establish a plan of action to improve the workflow and performance.

Prompt solutions

Secondly, we assemble a team of email support agents to respond quickly to any inquiries. This can help avoid long wait times and dissatisfied customers. Our approach makes it possible to manage high volumes of requests, no matter the industry you operate in.


Thirdly, our team is highly trained in answering emails professionally. With full support, any issue can be addressed quickly. Your clients can benefit from quality interactions and follow-ups for any concerns they might have.


Finally, our support agents can provide you with feedback from your customers. We monitor the performance of their activity and make improvements for a better experience. In this way, you can get insights regarding behavioral changes in clients preferences.

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An outsourcing email support company with professional agents

IntelligentBee provides its clients with highly skilled agents in email assistance. Customer experience can be improved through an in-depth knowledge of their preferences.

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Experienced support agents
Each interaction meets high standards of communication
Deep understanding of best practices in email management
Transparent communication for constant improvement

The process of outsourcing your email support

We start by aligning your business needs with our professional capabilities. This can ensure effective outsourced customer support for better interactions. Agents stay in contact during busy times or business hours to provide constant support. Inquiries or follow-ups are handled within minutes to avoid long time waits. Clients benefit from quality and transparent communication.

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Affordable Support, Tailored Pricing Plans from a reliable outsourcing partner

Shared Chats 300

300 interactions*


Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*


Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*


All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Why work with our company

Our experience helps us handle high volumes of email inquiries and respond promptly and professionally.

Businesses are able to focus on core operations by outsourcing email support. This ensure transparent communication and trust for their customers. We can adapt to diverse needs and offer multilingual support to help your global audience.

The email support service is offered around the clock to help customers at any time of the day or night. This enhances their satisfaction and your brand reputation.

Outsourcing email support for your business

Benefit from prices adapted to the specifics of your business

Get a quote

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore


“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform


“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid


“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with IntelligentBee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director


“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“IntelligentBee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies


“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

IntelligentBee – your partner in growth


Our dedication allows us to outsource services in a professional way for various clients. Understanding businesses’ needs and goals help us to adopt a specific approach to ensure customer satisfaction. In this way, entrepreneurs can enhance their performance and brand image on the market.

Proactive approach

We manage requests promptly as we receive them to reduce the waiting time of your customers and improve their experience. This can help our team of experts to use time effectively and address every issue. Agents are selected from various countries to avoid cultural and language barriers, as well as time differences.


Establishing effective communication with our clients from the start ensure trust and effectiveness in support services. The quality of the collaboration is important to us, and this is why we have an open-book approach. Your growth is our objective, and we invest our experience and knowledge in your business development process.

Quality communication

In outsourcing email services, good communication is mandatory for both clients and entrepreneurs. Experts in these services have excellent communication skills and can respond in a professional manner. We train our agents to interact with clients efficiently and support them using an appropriate attitude.

Unleash Your Business Potential Today!

Benefits of email support outsourcing


Prompt answers

We respond quickly to any requests of your customers and provide support within minutes.


Cost-effective solution

Our collaboration can easily scale up or down based on business needs.


24/7 availability

Our email support agents are always available to assist customers, avoiding long waits.


Engagement and trust

Your customers can value your business more if you assist with their problems quickly and professionally.


Experienced support

Our experts are highly trained to help your customers and to fulfill their needs and expectations.

Why outsourced email support?

Outsourcing companies can play a key role in the efficiency of business operations for large companies. Training an in-house team can consume a substantial number of resources, while hiring a third-party team can be more effective in this regard. An outsourced partner can help a business manage its operations effectively and also increase customer satisfaction.

Customers are the core of a business. Therefore, the success of a business is generated by customer satisfaction and experience, and excellent communication and constant support can improve these aspects and the business reputation on the market.

Outsourced email support services

Enhance your business performance and outsource with IntelligentBee

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Frequently asked questions

01. What is your experience in this field?

Our company has collaborated with many clients from different industries, ensuring that we outsource customer support services according to their business needs.

02. What is the right time to outsource email support?

Outsourcing is valuable during peak seasons, when your inbox is flooded with unanswered emails, and you are not able to handle them. It can also be useful if you want to answer requests quickly and professionally and you don’t want to deal with this activity anymore. If you do not have a competent customer service team, this is a helpful solution to improve your performance and clients’ satisfaction.

03. Why invest in outsourcing services?

These services are helpful for businesses that operate on various channels and prioritize building strong connections with their brand enthusiasts. If email inquiries become overwhelming, our team ensures that every request receives a timely response.

04. How do you ensure the quality of your services?

We monitor every client interaction and adjust our approach according to customer feedback. Furthermore, we have a skilled team with experience in the field who is constantly training and perfectioning the skills.

05. How quickly can your team respond to email requests?

Our team of experts is available 24/7, answering email requests within minutes. This allows you to have agents in time zones all around the world. We can handle high volumes of inquiries in a professional manner.

06. How much does it cost to outsource this type of services?

The cost of such services is not a fixed one. It can be influenced by the particularities of an industry, business needs or the complexity of a project. We establish final costs after we evaluate these aspects and present the proposal to our future partner.

07. Can outsourcing reduce costs?

Yes. This service can improve the use of resources, especially the use of money. Companies can evaluate the costs of hiring a third-party entity compared to the costs of training an in-house team. Sometimes, it can be much easier to collaborate with an experienced team from the start, to avoid further expenses.

08. How to choose your outsourcing email services company?

It is important to analyze the company’s experience in the field, its reviews, and evaluate your goals and needs. Consider solutions based on costs, language and cultural barriers, and time zones. Furthermore, it is important that your values and principles are aligned with those of the collaborating company.

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