Pilot Project, Customer Support Outsourcing You Can Test First
Test our Human-First Customer & Technical Support risk-free. Experience proven quality, measurable results, and a smooth path to scalable growth.
Why Start with a Pilot Project?
Launching a new support operation shouldn’t feel risky. A Pilot Project gives you a controlled environment to test, measure, and improve performance with real customers before committing to a long-term partnership. It’s the smarter, safer way to scale support with confidence.
Validate quality before scaling
Experience Human-First, AI-Enhanced Support and see measurable improvements in service quality, response times, and customer satisfaction from day one.
Minimize risk, maximize results
Start small with no long-term commitment. Gather real customer insights and use data-driven evidence to decide how and when to scale.
Scale smart, boost ROI
Find the right mix of people, processes, and tools to maximize ROI and operational efficiency, without unnecessary overhead.
Scale confidently, grow faster
Once your pilot proves successful, expand seamlessly with the same trained team and data-backed process improvements.
Services you can test with a pilot project
Start small and test IntelligentBee services in real customer operations, from Customer Support and Technical Assistance to Back-Office solutions, before full-scale rollout.
Customer Support
Ideal for testing service efficiency, consistency, and customer satisfaction before scaling your full support operation.
- Multichannel Customer Support
- Billing, Subscription & Account Assistance
- Order Management & Returns (for E-commerce)
- Retention & Loyalty Program Support
- Escalation & Complaint Resolution
- Multilingual Support (EN, ES, FR, etc.)
- 24/7 Coverage
- CSAT & NPS Tracking and Feedback Reporting
Technical Support
Ideal for SaaS, FinTech, and IoT companies looking to test technical workflows
- Tier 1-3 Technical Assistance
- API, SDK & Integration Support
- Software & Hardware Troubleshooting
- Bug Reproduction & Escalation to Engineering
- Knowledge Base Creation & Maintenance
- QA Feedback Loop for Product Teams
- Device Configuration & Testing Support
- SLA Monitoring & Performance Reporting
IT Service Desk
Ideal for IT-driven organizations seeking reliability, transparency, and measurable SLA compliance.
- Helpdesk & Ticket Management
- Incident Response & Resolution
- User Account & Access Management
- Cloud & SaaS Application Support
- Remote Setup & Configuration
- Network Diagnostics & System Monitoring
- Asset & License Management
- ISO/GDPR-Aligned Security & Compliance Support
Back-Office Support
Ideal for organizations optimizing cost, efficiency, and compliance in non-customer-facing operations.
- Data Entry, Cleaning & Validation
- Order Processing & Fulfilment
- Data Enrichment & Research
- Content Moderation & Quality Review
- Annotation & Labeling for AI / ML Models
- Invoice & Document Verification
- Reporting & Process Documentation
- Workflow Automation Support
Community Management
Ideal for gaming, SaaS, and consumer brands with active user communities.
- Online Moderation & Real-Time Engagement
- Product Forum Administration
- Knowledge Sharing & Content Seeding
- Sentiment Tracking & Engagement Analytics
- Feedback Escalation to Product Teams
- Community Event Support
Start your Pilot Project
and scale
Customer & Technical Support
faster, safer, and with measurable results.
See how Pilot Projects turn into scalable success stories
Real results from real Pilot Projects that improved support quality and scalability
Smarter 24/7 Support and 40% Higher Consistency
IntelligentBee tested and scaled 24/7 support operations for a global tech company, improving response consistency by 40%, eliminating security risks, and reducing engineering workload by 35%, proving scalable, risk-free support before full rollout.
24/7 Web3 Support Scaled Securely
IntelligentBee implemented a pilot 24/7 support framework for a Web3 company, ensuring secure, consistent assistance across multiple product lines. The project enabled rapid scale-ups during launches, eliminated service disruptions, and validated a reliable model for global support expansion.
45% Fewer Escalations in Technical Support Pilot
IntelligentBee launched a pilot technical support program for a developer platform, reducing engineering escalations by 45% and improving first-contact resolution by 35%. The project validated a scalable, high-skill L1 structure that accelerated response cycles and strengthened SLA compliance.
Pilot Project collaboration packages
SaaS Pilot
Project Package
A 5-engineer SaaS Support team resolves user issues, streamlines communication, and enhances customer experience, turning your pilot into proof of value.
Team Setup
Team:
3x Level 1 Technical Support Engineers
2x Level 2 Technical Support Engineers
Pilot timeframe:
3 months, after which we’ll review results together and adjust the collaboration terms for full implementation.
Channels:
Tickets / Phone Calls / Discord
Coverage:
Monday to Sunday, 9 AM - 8 PM
Languages:
English
Available Add-Ons
(at additional cost)
Training agents
Quality Check & assurance
Team Lead & Delivery Manager
KPI Reporting
AI Assistant (available after pilot completion)
Engineering workflows (available after pilot completion)
Tool Security Compliance Review
e-Commerce Pilot
Project Package
A 5-agent support team manages your e-commerce customer interactions across tickets, chats, and calls, ensuring 24/7 assistance, faster resolutions, and higher customer satisfaction throughout the 3-month pilot.
Team Setup
Team:
5x Level 1 Customer Support Agents
Pilot timeframe:
3 months, after which we’ll review results together and adjust the collaboration terms for full implementation.
Channels:
Tickets / Chats / Phone Calls / E-Commerce Platforms (Shopify, Magento & PrestaShop)
Coverage:
24/7
Languages:
English
Available Add-Ons
(at additional cost)
Training agents
Quality Check & assurance
Team Lead & Delivery Manager
KPI Reporting
AI Assistant (available after pilot completion)
Engineering workflows (available after pilot completion)
Tool Security Compliance Review
How your Pilot Project works, in 5 simple steps
Discovery & alignment
We start by understanding your goals, KPIs, and support challenges. Together, we define success metrics and set a clear roadmap for your Pilot Project.
Team setup & training
We assemble a pilot team trained on your products, tone of voice, and processes. This ensures brand consistency, empathy, and readiness for real customer interactions.
Live operations launch
Your Pilot Project goes live. Our agents handle real customer interactions under agreed SLAs, tracking response time, accuracy, and satisfaction metrics.
Performance review & insights
We provide weekly reports with actionable insights, performance trends, feedback loops, and improvement areas, all based on live data.
Scale & transition
Once results meet your goals, you can seamlessly expand into a full-scale partnership with the same trained team, refined processes, and proven metrics.
Why choose IntelligentBee to start your Pilot Project
Choosing the right partner for your Pilot Project means gaining clarity, control, and measurable progress from day one. Here’s why companies trust IntelligentBee to start and scale their support operations.
1. Measurable results you can trust
Track real performance through live KPIs, SLA compliance, and CSAT, gain measurable results that prove your Customer Support quality before scaling.
2. Risk-Free, no long-term commitment
Start small, test quality and efficiency, and make data-driven decisions, no hidden costs or long-term contracts.
3. Human-First, AI-Enhanced approach
Combine empathy and automation for faster responses, smarter insights, and improved Customer Experience across every interaction.
4. Transparent reports, actionable insights
See what works with weekly reports and live dashboards that turn customer data into clear improvement opportunities.
5. Seamless scale-up after validation
Expand confidently with the same trained team, optimized workflows, and proven results, ready for full-scale operations.
6. Expert onboarding, guided success
From setup to evaluation, expert guidance ensures your pilot achieves goals and measurable support performance.
Frequently Asked Questions
01. What exactly is a Pilot Project?
A Pilot Project is a short-term collaboration that lets you test our Customer or Technical Support services in real operations. You get measurable results, clear KPIs, and a data-backed understanding of how we can scale your support efficiently.
02.How long does a Pilot Project take?
Most Pilot Projects run between 4 and 8 weeks, depending on your goals and service type. This timeframe ensures enough data for meaningful insights without delaying decisions.
03. What do I get at the end of the Pilot Project?
You receive a full performance report, including KPIs, SLA results, customer satisfaction scores, and optimization recommendations. These insights help you decide how to scale confidently.
04. Is there any long-term commitment or setup fee?
No long-term commitment is required. The Pilot Project is risk-free, with transparent pricing and no hidden fees, you pay only for the agreed scope.
05. How do I get started?
Simply reach out through our contact form or book a call with one of our outsourcing experts. We’ll discuss your goals, design your pilot plan, and get your dedicated team ready within days.
06. Is there a minimum contract or volume required for the Pilot Project?
No, there’s no minimum contract or interaction volume required. The Pilot Project is fully flexible and designed to fit your needs, whether you want to test a specific support process or evaluate full operational scalability.