Back Office Outsourcing: Boost Efficiency, Slash Costs!

Overwhelmed by growing costs and managing back-office efficiency? Let's untangle the complexities.

IntelligentBee crafts scalable, secure, and cost-effective outsourcing solutions. Accelerate your business with us.

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Empower Operations: Our Features

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Customized, Wide-Ranging Services

Dive into a sea of comprehensive back office services. From meticulous data entry and precise accounting to responsive customer service, we've got you covered. Everything you need, customized just for you, all in one spot.

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Unwavering Quality Commitment

We deliver top-notch service, always. We pride ourselves on adhering to international quality standards, ensuring you receive nothing less than the best. It involves establishing and maintaining high standards.

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Solid Data Security

Rest assured, knowing we are here to support you. With strict data protection measures and stringent compliance to regulations, we're fortress-like in safeguarding your sensitive information. For us, trust is not an option, it's an absolute requirement.

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Seamless Technology Integration

We integrate seamlessly with your current technologies, with no disruptions. We guarantee smooth transitions and continuous business operations. We can simplify the complex for you.

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Dedicated Teams for You

Picture having your own team of champions. That is who we are. Our dedicated teams are devoted to providing top-notch service. They concentrate solely on your business needs.

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Transparent Reporting

We believe in keeping you in the know. Through regular, detailed reports, you stay informed. You maintain control over your operations. Transparency is not merely a buzzword; it embodies our approach.

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24/7 Support

Overcome time limitations with our 24/7 support. We are always available to address any concerns. Given that your business operates around the clock, our assistance does the same.

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Client-Centered Approach

We do not believe in one-size-fits-all solutions. Our focus is on customizing our services to meet your unique needs and objectives. Ultimately, our priority is not ourselves, but you.

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Never-Ending Improvement

We believe in surpassing the best. Ongoing training and development ensures we are constantly growing and enhancing our services for you. Our guiding principle is that good can always become great.

IntelligentBee: Values Beyond Service

At IntelligentBee, our team lives by four key values: Hunger, Happiness, Honesty, and Humble. We offer premier Back Office Outsourcing Services.

Our goal is to help your business grow efficiently. We aim to save you time and money, backed by over 14 years of technical knowledge.

We see ourselves as your dependable outsourcing partner. We are dedicated to quality and your business's growth, now and in the future.

IntelligentBee: Values Beyond Service

Your IntelligentBee Advantage

Increase Productivity

Eliminate bottlenecks without effort. Our top-quality service delivery allows you to concentrate on core business activities. Boost your productivity and growth on your terms. Outsource back office services to focus on what matters most.

Flexible and Scalable

Do you experiment business fluctuations? Easily adjust your output to match your needs. Ideal for handling seasonal changes or quick growth. Scale up or down effortlessly, aligning with your business goals.

Global Talent Access

Access global expertise effortlessly. Our diverse team offers vast knowledge and experience, enhancing your business processes. Enjoy worldwide talent without the complexity of in-house management.

Smart Cost Savings

Reduce costs and keep goals. Outsourcing to us cuts expenses like salaries, benefits, and office space. Achieve quality service at a lower operational cost.

Managed Risks

Minimize risks and gain peace of mind. Outsourcing your back office tasks to us also means shifting related risks. This adds a layer of security. This is a strategic and safeguarded approach.

Cutting-Edge Tech

You have access to top technology without effort. We utilize the newest technologies and software to keep your operations efficient and current. Simplify future-proofing.

Revolutionize Operations - Contact Us!

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Your 5-Step Journey with IntelligentBee

Kickoff Powwow

Begin your journey with us. Within days, we'll align on agent profiles, schedules, training materials, and goals.

Team Assembling

In about a week, our HR experts will gather your dream team. With rigorous vetting and optional final client interviews, we'll make sure your squad is top-notch.

Tech Time

After a day or two we'll handle all the nitty-gritty of equipment setup. You'll have every tool and access needed, ready and waiting.

Training Days

Over a couple of days, we conduct comprehensive training with our experts. It includes sessions with the client, intro and shadowing sessions. This ensures your team is prepared for excellence.

Lift Off

After about three weeks it is time to launch the project. All systems are go and your back office operation is ready to soar.

After going live you receive regular and structured reports of activity for the whole duration of the service.

Your 5-Step Journey with IntelligentBee

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform


“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid


“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with IntelligentBee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director


“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“IntelligentBee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies


“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Flexible Plans, Tailored to You

No matter your size or needs, we've got a back office solution ready for you.

Shared Chats 300

300 interactions*


Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*


Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*


All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

What is Back Office Outsourcing?

Back office outsourcing transfers non-core tasks to a third-party provider. These tasks can be: marketing, accounting, human resources, and IT. This shift aims to enhance efficiency and cut costs, paving the way for growth by maximizing your resources.

Read more about How to Outsource Back Office Operations the Right Way

What is the experience of your company in outsourced customer support?

Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.

Yes, our advanced technology and trained team efficiently manage large volumes of inquiries, ensuring prompt and effective responses.

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

Indeed, we provide comprehensive support across email, phone, chat, and social media to meet your customers wherever they are.

Customer data protection is paramount. We adhere to strict data protection laws and implement rigorous security protocols to safeguard customer information.

Outsourcing back office tasks offers significant benefits, including:

  • cost reduction,
  • improved efficiency,
  • access to expert skills,
  • ability to focus on core business activities.

Through continuous training and quality assessments, we guarantee our team delivers superior customer service. We regularly review performance to maintain high standards.

We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to improve our services.

Yes, our 24/7 support ensures customers receive timely assistance, regardless of the time zone or hour.

Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

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