Back Office Outsourcing: Boost Efficiency, Slash Costs!

Overwhelmed by growing costs and managing back-office efficiency? Let's untangle the complexities.

IntelligentBee crafts scalable, secure, and cost-effective outsourcing solutions. Accelerate your business with us.

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Empower Operations: Our Features

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Customized, Wide-Ranging Services

Dive into a sea of comprehensive back office services. From meticulous data entry and precise accounting to responsive customer service, we've got you covered. All in one place, all tailor-fit for your needs.

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Unwavering Quality Commitment

Top-notch service? Non-negotiable. We pride ourselves on adhering to international quality standards, ensuring you receive nothing less than the best. It's about setting the bar high and keeping it there.

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Solid Data Security

Sleep soundly knowing we've got your back. With strict data protection measures and stringent compliance to regulations, we're fortress-like in safeguarding your sensitive information. Trust, for us, isn't optional, it's foundational.

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Seamless Technology Integration

Welcome to a disruption-free zone. We blend into your existing technologies like we've always been there, ensuring smooth transitions and continuous flow of business operations. Let's make the complex, simple.

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Dedicated Teams for You

Imagine having your own Avengers. That's us! Our dedicated teams are committed to delivering the highest level of service, relentlessly focused on your business. We're your business superheroes, minus the capes.

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Transparent Reporting

We believe in keeping you in the know. With regular and detailed reporting, you'll always be informed, maintaining control over your operations. Transparency isn't a buzzword, it's our practice.

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24/7 Support

Say goodbye to time constraints. With 24/7 support, we're always here to resolve any issues. Because your business doesn't sleep, and neither do we.

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Client-Centered Approach

No cookie-cutters here. We're all about tailoring our services to your specific needs and goals. Because at the end of the day, it's not about us. It's about you.

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Never-Ending Improvement

We're a fan of bettering the best. Through continuous training and development, we're always growing, evolving, and improving our services for you. Our motto? Good can always be great.

IntelligentBee: Values Beyond Service

Welcome to IntelligentBee! We're your passionate, 4H values-driven team (that's Hungry, Happy, Honest, Humble) delivering world-class Back Office Outsourcing Services.

We're here to help you scale brilliantly, saving you time and costs while providing top-tier services rooted in 13+ years of technical expertise.

Our vision? To be your reliable partner, committed to quality, and focused on your business growth, not just today but for the long haul. Let's make your business buzz!

Your IntelligentBee Advantage

Rev Up Productivity

Wave goodbye to bottlenecks. Our specialist teams work efficiently to deliver high-quality services, freeing your internal resources to focus on your core business. Drive growth, on your terms.

Flexibility and Scalability

Business ebb and flow? We've got it handled. Adjust your level of output based on needs with ease. Perfect for seasonal fluctuations or rapid expansion. Grow or scale back, as needed.

Global Talent Access

Tap into a worldwide brain trust. Our diverse team of experts brings a wealth of knowledge and experience to your table. It's global expertise, without the in-house hassle.

Smart Cost Savings

Shrink overheads, not ambitions. Outsourcing with us reduces costs such as salaries, benefits, office space, and technology investments. Quality service, without the hefty price tag.

Managed Risks

Distribute liabilities and rest easy. By outsourcing back office functions with us, you're also outsourcing associated risks, adding a layer of protection. It's about making smart, safe moves.

Cutting-Edge Tech

Get the best in tech, without the stress. We harness the latest technologies and software, ensuring your operations are efficient and up-to-date. Future-proofing, made simple.

Revolutionize Operations - Contact Us!

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Your 5-Step Journey with IntelligentBee

Kickoff Powwow

Let's get started! Within a couple of days, we'll align on agent profiles, work schedules, training documents, and targets. The route to success starts here!

Team Assembling

In about a week, our HR experts will gather your dream team. With rigorous vetting and optional final client interviews, we'll make sure your squad is top-notch.

Tech Time

Give us a day or two, and we'll handle all the nitty-gritty of equipment setup. You'll have every tool and access needed, ready and waiting.

Training Days

Over a couple of days, we conduct comprehensive training with our experts. This includes sessions with the client, intro and shadowing sessions, ensuring your team is primed for excellence.

Lift Off

Three weeks in and it's time to go live! All systems are go and your back office operation is ready to soar.

After going live you receive regular and structured reports of activity for the whole duration of the service.


“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform


“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid


“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with intelligent Bee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director


“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“Intelligent Bee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies


“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Flexible Plans, Tailored to You

No matter your size or needs, we've got a back office solution ready for you.

Shared Chats 300

300 interactions*


Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*


Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*


All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

What is the experience of your company in outsourced customer support?

Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.

Absolutely, we are equipped with state-of-the-art technology and a well-trained team that can efficiently handle high volumes of customer inquiries.

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

Yes, we can handle multi-channel support. We understand the importance of being present on all platforms where your customers are, so we offer support via email, phone, chat, and social media.

We take data security very seriously. We comply with all relevant data protection regulations and employ robust security measures to protect customer data.

We conduct regular training and quality assurance checks to ensure that our team is always providing the best customer service. We also monitor and evaluate our team's performance regularly.

We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to continuously improve our services.

Yes, we do provide 24/7 support to ensure that your customers' queries are answered at any time of the day.

Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

Dial in for Peak Productivity!