Using Live Chat Outsourcing To Get More Sales

Our live chat help gets rid of wait times for customer service, improves engagement, and boosts sales

IntelligentBee excels in deploying outsourced live chat operators and services. We make sure your clients always have the support they need

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Live Chat Outsourcing
280+
Agents
24/7
Coverage
180k
Interactions / month
<2 min
SLA

Outsourced Live Chat Service Features

Real-Time Support
Instant Support

Get help right away through live chat. Our support team quickly answers clients' questions, which keeps them happy and loyal.

Chatbots and Automation
Chatbots and Efficiency

Our chatbots make things run smoother. They quickly answer common questions so that your team can focus on more difficult tasks. This is how we keep things running smoothly.

Engaging Chat Invites
Proactive Chat Invites

We reach out to customers ahead of time with chat invites and quickly meet their needs. This makes a fan out of every live chat customer. It also boosts engagement and sales.

In-Depth Chat Analytics
Detailed Chat Data

Our analytics give you a clear view of what customers want. Because of this, you can better tailor your services and make smart decisions.

Customer Insights
Listening to Customers

We take client feedback seriously to improve our live chat support services. This helps us get better and keep your customers happy.

Integrated Chat Channels
Chat Everywhere

Stay in touch on all platforms. Our chat service works with social media, email, and live chat, making sure you're always there for your customers.

IntelligentBee Values

Welcome to IntelligentBee, a place where expert knowledge blends with innovative growth. Our journey began with a committed group of developers and customer support experts.

Our main focus is on Live Chat Support Services, along with other services. Clients from all over the world come to our customer service team for help. They can count on us to give them high-quality and dependable solutions. This has placed us on the list for top live chat outsourcing.

Our values — Hungry, Happy, Honest, Humble — help us build long relationships and achieve great things.

Live Chat Support Outsourcing

Why Choose Our Outsourced Live Chat Service

Always Open

IntelligentBee keeps your business open all the time. You can always reach clients around the world through our support team, which keeps you ahead of others on the market.

Save Money

Choose IntelligentBee to greatly cut costs. With our affordable, high-quality live chat support services, there is no more need to hire your own team.

Better Customer Service

Our quick response rate increases conversions and customer engagement. IntelligentBee enhances satisfaction, building loyalty and trust.

Grow Easily

Our services easily adjust to meet your needs. They're perfect for your business’s growth or seasonal shifts.

Multi Language

IntelligentBee' staff speaks multiple languages, reaching clients all over the world. This expands your global presence.

Fully Integrated

We fit right in with your existing tools, like CRM and analytics. This creates a smooth, coordinated customer service operation. We work with just about any live chat software.

24 7 Live Chat Support Inquiry

Connect Now!

Implement In Five Steps

01
Project Start

Within 1-2 days, we start with first meeting. This involves your Operations Manager and our Trainer. The objective is to lay the groundwork for your tailored live chat support services.

02
Your Team

Our HR team spends 1-3 weeks carefully selecting your ideal support team. They use thorough recruitment and interviews. Before vetting each team member, you have the final say.

03
Setting Up

We swiftly prepare your team with all necessary tools within 1-2 days. We maintain momentum and prevent delays.

04
The Training

Specialists lead our training, which spans 1-2 days. This equips the team with specific know-how. It ensures they deeply understand and are ready for your service.

05
Launch

At 30 days mark, we activate your live chat support. This marks the start of top-tier service delivery for your customers.

After going live you receive regular and structured activity reports. This continues for the whole duration of the service.

Payscore

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

http://www.payscore.com

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform

SendGrid

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Nettbil

“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with IntelligentBee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director

Floca

“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“IntelligentBee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies

Afterhills

“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Pricing Plans

Custom pricing for any business. This allows for scaling your customer service seamlessly.

Shared Chats 300

300 interactions*

/month

Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*

/month

Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*

/month

All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

What is Live Chat Outsourcing?

Live Chat Outsourcing is when a business hires outside experts to use live chat software on your website. They are similar to call centers, but with a specific emphasis on online interactions. This service, provided by outsourced live chat operators, enhances customer engagement, increases conversions, and ensures top-notch support.

Read more about this topic: Outsourcing Live Chat Support: A Strategic Approach To Enhancing Customer Experience

What is the experience of your company in outsourced customer support?

Our company has been doing customer support outsourcing for more than 14 years. We've helped different companies, from small tech startups to famous brands, and we always provide excellent customer service.

Can you handle high-volume customer inquiries?

Yes, we have cutting-edge technology and a well-trained staff that can quickly handle a lot of customer questions.

How quickly can your team respond to customer inquiries?

Our average response time is within an hour. However, we can make our services fit your wants and expectations.

Can you handle multi-channel support (email, phone, chat, social media)?

Yes, we can help with more than one channel. We provide customer support through various channels such as email, phone, chat, and social media. This is because we understand why it matters to be easily reachable for our customers.

How do you handle sensitive customer data?

We value your data safety. We follow all applicable data protection laws and use strong security methods to keep client data safe.

How do you ensure the quality of customer support?

We train our team regularly basis to make sure that they give the best customer service. We also monitor and measure our team's performance.

How do you measure customer satisfaction?

We use several tools, like the Customer Satisfaction Score or the Net Promoter Score. It helps us know how happy our clients are. We also check comments from clients to make our services better.

Do you provide 24/7 support?

As long as your customers need help, we're here for them 24 hours a day, seven days a week.

What languages does your team support?

Our team speaks English, Spanish, French, Italian and German, among others. If you need help in a language that is not in our current list, we can discuss how we can help you.

Can you provide references or case studies from similar companies that you have worked with?

Yes, we can give you some case studies and examples from companies we've worked with that are similar to yours. We're proud of the work we've done with our clients and believe in being honest.

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