IT Support Outsourcing means delegating your technical support operations, such as system monitoring, incident resolution, onboarding, and device management, to a specialized external team.
This model helps Tech, SaaS, and E-commerce companies maintain uptime, enhance security, and scale efficiently without the overhead of expanding in-house teams.
We handle every stage of IT support, from first contact and troubleshooting to proactive monitoring and system reliability management. Our IT Support Outsourcing services blend human expertise and AI-powered monitoring to keep your operations stable, your users productive, and your business growing 24/7.
L1 specialists handle incident triage, password resets, and basic troubleshooting across multiple systems. This ensures faster first responses, consistent resolutions, and higher user satisfaction through 24/7 IT support outsourcing.
L2 teams perform in-depth diagnostics, analyze system logs, and manage software or hardware escalations. This reduces downtime, improves SLA compliance, and strengthens operational reliability for SaaS and Tech environments.
We provide continuous monitoring, automated alerts, and preventive maintenance to identify issues before they impact users. The result: fewer incidents, improved uptime, and predictable service delivery powered by AI-enhanced tools.
From Jira and Zendesk to Confluence and Slack, our IT support teams integrate directly into your existing workflows. This enables seamless collaboration, real-time updates, and a support experience that feels in-house, not outsourced.
Real results from IT Support partnerships that increased uptime, security, and operational efficiency.
IntelligentBee restructured the client’s incident escalation process by building a 3-layer PagerDuty workflow with automated engineering handoff. Response delays dropped by 50%, acknowledgment speed improved by 40%, and Sev1/Sev2 handling reliability increased, ensuring faster, seamless resolutions.
A structured 3-layer escalation system was implemented, integrating Zendesk, Slack, and PagerDuty. Response delays dropped by 50%, engineering engagement improved by 40%, and incident reliability increased, ensuring faster, coordinated handling of high-severity issues.
Implemented a company-wide Security & Compliance framework with MFA, SSO, and RBAC automations. Data exposure risks dropped by 80%, onboarding accuracy improved by 45%, and incident response speed increased by 50%, strengthening compliance and operational resilience.
Multi-level support team (L1–L3) ensuring seamless operations, accurate resolutions, and measurable performance. Available 24/7 in English, French & German.
Team: 2 IT Support Specialists
Expertise: IT onboarding, device provisioning, access and security management, and Google Workspace automation, ensuring seamless transitions and compliant infrastructure.
Channels: Tickets / Phone
Coverage: Business Hours (Mon - Fri)
Languages: English
Available Add-Ons: Training agents Quality check Quality assurance Team Lead Delivery Manager KPI Reporting AI Assistant Engineering workflows Tool Security Compliance Review
We start by mapping your infrastructure, ticket flow, and escalation paths to design an IT support outsourcing framework aligned with your business objectives and technical environment.
Together, we establish clear workflows, coverage schedules, escalation rules, and measurable SLAs to ensure predictable, high-quality support delivery from the start.
We assign skilled IT support specialists trained on your systems, tools, and tone of communication, ensuring consistent resolutions, secure access, and a support experience that feels in-house.
Your IT support operations launch with full coverage, real-time monitoring, and transparent reporting. AI-enhanced tools and quality reviews maintain reliability, speed, and user satisfaction.
We continuously analyze data and feedback to improve resolution speed, automate repetitive tasks, and scale coverage as your business grows, turning support into a growth driver.
Delivering reliable, transparent, and growth-driven IT Support Outsourcing that feels in-house and scales with your business.
We handle all user setup and deactivation tasks, from account creation to access removal ensuring compliance, accuracy, and zero downtime in employee transitions.
From ordering and configuring laptops to tracking and auditing equipment, we keep your hardware inventory organized and compliant with ISO and SOC 2 standards.
We implement and monitor access controls, 2FA setup, and policy compliance across tools like Google Workspace, Rippling, and Vanta, protecting your data and users.
Our IT teams create and maintain automated workflows in tools like Siit, Slack, and Rippling, eliminating repetitive tasks and increasing efficiency across your operations.
We actively monitor system health, device compliance, and access rules, detecting and resolving issues before they affect your users or operations.
You receive detailed reports on tickets, assets, compliance status, and performance metrics, giving full visibility and control over your IT ecosystem.
Our IT support covers everything from onboarding and offboarding to device management, access control, policy enforcement, and 24/7 incident resolution. We tailor the scope to match your tools, workflows, and service-level goals.
Our teams integrate seamlessly with your existing environment Jira, Zendesk, Freshdesk, Slack, Rippling, Google Workspace, Notion, or Confluence, so there’s no disruption to your workflows.
We’re ISO 27001 and ISO 9001 certified. Every process follows strict security, access control, and data handling policies aligned with GDPR, SOC 2, and your internal compliance framework.
Our model is ideal for Tech, SaaS, and E-commerce companies that want scalable, reliable IT support without expanding internal teams. Whether you’re managing 50 or 5,000 users, we adapt to your needs.
Absolutely. We function as an extension of your internal teams, handling Level 1 and Level 2 tickets, device setups, and policy automation while your in-house team focuses on strategic initiatives.
Through transparent SLA dashboards and monthly reports. You’ll see metrics like resolution time, ticket volume, compliance rate, and uptime, all benchmarked against agreed KPIs.
Depending on your setup complexity, we can launch operations within 2–4 weeks. Our onboarding process includes tool alignment, knowledge transfer, and access configuration to ensure a smooth start.
We combine human-first customer care with AI-enhanced precision, transparent communication, and ISO-certified reliability. Our clients stay because we act like an in-house team that scales with their growth.