IT Support Outsourcing means delegating your technical support operations, such as system monitoring, incident resolution, onboarding, and device management, to a specialized external team.
This model helps Tech, SaaS, and E-commerce companies maintain uptime, enhance security, and scale efficiently without the overhead of expanding in-house teams.
We handle every stage of IT support, from first contact and troubleshooting to proactive monitoring and system reliability management. Our IT Support Outsourcing services blend human expertise and AI-powered monitoring to keep your operations stable, your users productive, and your business growing 24/7.
L1 specialists handle incident triage, password resets, and basic troubleshooting across multiple systems. This ensures faster first responses, consistent resolutions, and higher user satisfaction through 24/7 IT support outsourcing.
L2 teams perform in-depth diagnostics, analyze system logs, and manage software or hardware escalations. This reduces downtime, improves SLA compliance, and strengthens operational reliability for SaaS and Tech environments.
We provide continuous monitoring, automated alerts, and preventive maintenance to identify issues before they impact users. The result: fewer incidents, improved uptime, and predictable service delivery powered by AI-enhanced tools.
From Jira and Zendesk to Confluence and Slack, our IT support teams integrate directly into your existing workflows. This enables seamless collaboration, real-time updates, and a support experience that feels in-house, not outsourced.
Real results from IT Support partnerships that increased uptime, security, and operational efficiency.
IntelligentBee restructured the client’s incident escalation process by building a 3-layer PagerDuty workflow with automated engineering handoff. Response delays dropped by 50%, acknowledgment speed improved by 40%, and Sev1/Sev2 handling reliability increased, ensuring faster, seamless resolutions.
A structured 3-layer escalation system was implemented, integrating Zendesk, Slack, and PagerDuty. Response delays dropped by 50%, engineering engagement improved by 40%, and incident reliability increased, ensuring faster, coordinated handling of high-severity issues.
Implemented a company-wide Security & Compliance framework with MFA, SSO, and RBAC automations. Data exposure risks dropped by 80%, onboarding accuracy improved by 45%, and incident response speed increased by 50%, strengthening compliance and operational resilience.
With our Pay-Per-Interaction model, you only pay for what your customers actually need: one chat, one call, one email. It’s a fully managed, human-first solution powered by AI efficiency and transparent reporting, giving you total cost control, measurable quality, and the flexibility to grow without adding fixed teams.
Starting from 150 interactions*/month
Pilot Project Available
Start with a Pilot Project, validate performance and team fit before committing long-term.
Email / Chat / Phone Calls
Business hours (Mon–Fri)
English
Transparent KPI Reporting
Choose Number of interactions:
Starting from 150 interactions*/month
Pilot Project Available
Start with a Pilot Project, validate performance and team fit before committing long-term.
Email / Chat / Phone Calls / Social Media / App Store Reviews / Back-Office Tasks
up to 24/7 availability
English / Spanish / French /
German / Italian
Additional languages supported
Transparent KPI Reporting
Team Lead & Delivery Manager
Quality Check & Quality Assurance
On-call outside of business hours
Engineering workflows
Choose Number of interactions:
*1 interaction = 1 email or 1 call or 1 full conversation in a live chat
We start by mapping your infrastructure, ticket flow, and escalation paths to design an IT support outsourcing framework aligned with your business objectives and technical environment.
Together, we establish clear workflows, coverage schedules, escalation rules, and measurable SLAs to ensure predictable, high-quality support delivery from the start.
We assign skilled IT support specialists trained on your systems, tools, and tone of communication, ensuring consistent resolutions, secure access, and a support experience that feels in-house.
Your IT support operations launch with full coverage, real-time monitoring, and transparent reporting. AI-enhanced tools and quality reviews maintain reliability, speed, and user satisfaction.
We continuously analyze data and feedback to improve resolution speed, automate repetitive tasks, and scale coverage as your business grows, turning support into a growth driver.
Delivering reliable, transparent, and growth-driven IT Support Outsourcing that feels in-house and scales with your business.
We handle all user setup and deactivation tasks, from account creation to access removal ensuring compliance, accuracy, and zero downtime in employee transitions.
From ordering and configuring laptops to tracking and auditing equipment, we keep your hardware inventory organized and compliant with ISO and SOC 2 standards.
We implement and monitor access controls, 2FA setup, and policy compliance across tools like Google Workspace, Rippling, and Vanta, protecting your data and users.
Our IT teams create and maintain automated workflows in tools like Siit, Slack, and Rippling, eliminating repetitive tasks and increasing efficiency across your operations.
We actively monitor system health, device compliance, and access rules, detecting and resolving issues before they affect your users or operations.
You receive detailed reports on tickets, assets, compliance status, and performance metrics, giving full visibility and control over your IT ecosystem.
Internal IT support outsourcing provides an external service desk that handles day-to-day employee IT requests without building or scaling an in-house IT team.
Requests include access and permission management, account provisioning and deprovisioning, device onboarding/offboarding, SaaS tooling assistance, password resets, and internal ticket handling.
This service is strictly for internal employees, not for end-customer technical or product support.
IT support follows documented workflows to provision or revoke access, manage accounts, and ensure security and operational discipline during employee lifecycle changes.
No. Infrastructure design, advanced networking, DevOps, and on-site IT services are explicitly excluded.
You pay per resolved internal IT interaction, allowing IT support capacity to scale with employee demand rather than headcount.
All requests follow client-defined access policies, documented procedures, and audit-ready workflows, with humans accountable for execution.
Yes. Delivery models evolve from shared to dedicated setups as internal interaction volume grows.
It is not suitable if you require infrastructure engineering, on-site IT services, or AI-only IT support.