Flexible collaboration models tailored to your business needs

Explore two collaboration models, Pay-Per-Interaction and Agents Team, each designed to fit your operations and help Tech, SaaS and E-commerce teams scale faster and smarter.

  • certified
  • certified
  • certified
280+
Agents
24/7
Coverage
180k
Interactions / month
<2 min
SLA

Pay-per-interaction, a smarter way to scale support

With our Pay-Per-Interaction model, you only pay for what your customers actually need: one chat, one call, one email. It’s a fully managed, human-first solution powered by AI efficiency and transparent reporting, giving you total cost control, measurable quality, and the flexibility to grow without adding fixed teams.

Essential Coverage

Starting from 150 interactions*/month

Email / Chat / Phone Calls


Business hours (Mon–Fri)

English


Transparent KPI Reporting


Pilot Project Available

Start with a Pilot Project, validate performance and team fit before committing long-term.

Choose Number of interactions:

Full Coverage

Starting from 150 interactions*/month

Email / Chat / Phone Calls / Social Media / App Store Reviews / Back-Office Tasks

24/7 availability

English / Spanish / German / Italian

Additional languages supported

Transparent KPI Reporting

Actionable Insights

Pilot Project Available

Start with a Pilot Project, validate performance and team fit before committing long-term.

Choose Number of interactions:

*1 interaction = 1 email or 1 call or 1 full conversation in a live chat

Agents team, scalable support, designed for long-term growth

With our Agents Team model, you get full-time professionals recruited, trained, and managed to match your brand standards and goals. Supported by AI insights, quality assurance, and transparent reporting, the team delivers human-first customer support that scales sustainably and drives long-term growth.

Essential Coverage Full Coverage Complete Support Operations
Channels Email, Chat, Phone Calls Email, Chat, Phone Calls, Social Media, App Store Reviews, Back-Ofice Tasks Email, Chat, Phone Calls, Social Media, App Store Reviews, Back-Ofice Tasks
Coverage Business hours (Mon–Fri) 24/7 or custom coverage 24/7 or custom coverage
Languages English English, Spanish, German, Italian
Other languages available with translation tool.
English, Spanish, German, Italian
Other languages available with translation tool.
Pilot Project Available Available Available
Recruiting Agents check check check
Training agents check check
Quality Check check check
Quality Assurance check check
Team Lead check check
Delivery Manager check check
KPI Reporting check check
Actionable insights check check
On-call outside of bussiness hours check check
Engineering workflows check check
AI Assistant check
On-call 24/7 check
Tool Security Compliance Review check
Request a quote Request a quote Request a quote

Full Coverage and Complete Support Operations deliver a fully managed, performance-driven support system.

Everything you need for seamless integration and daily efficiency
  • Direct access to the support team
  • Workflows adapted to your business processes
  • Full operation on your preferred tools and platforms
  • Smooth and efficient onboarding
  • Recruitment and team training fully managed by our experts
  • Team Lead & Delivery Manager ensuring daily performance
  • Quality Check & Quality Assurance systems in place
  • Agent equipment and infrastructure included
  • Actionable insights and Weekly KPI reporting
Involved management team
  • Oversees daily performance and results
  • Ensures service quality and accuracy
  • Provides ongoing training and feedback
  • Delivers reports and actionable insights
  • Keeps operations aligned and transparent
Payscore

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

http://www.payscore.com

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform

SendGrid

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Nettbil

“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with IntelligentBee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director

Floca

“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“IntelligentBee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies

Afterhills

“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Need help choosing the right support model for your business?

We’ll build it together, flexible, human-first, and designed to grow with you.

Talk to a customer support expert

5-step process to get your support operations live fast and seamlessly

01
Choose your Collaboration Model

Select the option that fits your growth goals, Pay-Per-Interaction or custom Agents Team. We align on your brand, tone, tools, and KPIs to ensure full compatibility.

02
Agreement & project kickoff

Once you’re ready, we finalize the contract and set clear timelines, deliverables, and success metrics, ensuring transparency and alignment from the start.

03
Technical integration

Our team configures all required tools, access rights, and workflows to integrate seamlessly with your systems, securely and efficiently.

04
Team training & quality calibration

Your support team goes through tailored training based on real use cases and brand guidelines, ensuring accuracy, empathy, and consistency from day one.

05
Go Live & Continuous Optimization

We launch your support operations with real-time performance tracking and weekly KPI reviews, ensuring scalability, quality, and ongoing improvement.

Customer Support Services

Everything you need to scale customer success and business growth.

Know your customer

Seamless verification operations, built to secure compliance and strengthen customer trust.

Community Management

Turning social interactions into meaningful relationships that grow your brand and customer loyalty.

Pilot Project

Start with a pilot that tests real performance, minimizes risk, and scales your support confidently.

Customer Support

24/7 multilingual customer support that blends AI speed, human empathy, and seamless operations.

Data Entry

Deliver accurate, secure, and compliant data entry that scales effortlessly with your business growth.

Let’s build customer support that grows with your business

Book a discovery call

Frequently Asked Questions

01 Which collaboration model is right for my business?

The right collaboration model depends on your support volume, growth stage, and how much operational control you need.

  • Pay-Per-Interaction is ideal if your customer volume fluctuates or you want to start lean — you pay only for actual customer interactions while maintaining full quality and coverage.
  • Agents Team fits best when you manage steady volumes and need dedicated experts fully aligned with your brand, tools, and tone of voice.

Many of our clients start with a Pilot Project to evaluate performance and reporting before scaling to a full-time team.

02 Can I switch later?

Yes, switching between models is possible anytime with a notice period.

03 Is there a minimum contract period?

Yes, Pilot Projects start with a 3-month minimum, while standard collaborations run for 12 months.

04 Are you able to start small and scale as your customer interactions grow?

In principle, the way we are organized and the way we work on different collaborations in the past is that we used 150 interactions per month as the bare minimum that is efficient and makes sense to set up.

05 How quickly can a team be deployed?

Teams can be deployed within a week or less, depending on the scope and urgency of the project. Smaller or less technically advanced teams can be deployed sooner than teams that require level two or level 3 technical support.

06 Can you handle multi-channel support?

Supported channels include email, chat, phone, and in some cases, live video or screen sharing for technical assistance. We use several industry-standard tools such as Zendesk, Intercom, and Salesforce, but we can accommodate your needs and requirements.

07 Can your team help design workflows or integrate with tools like Zendesk or Intercom?

Yes, services include designing workflows, integrating tools, and providing tailored solutions. Depending on your needs we can accommodate the required tools and channels so that your experience is seamless and without any trouble.

08 Can you scale teams up or down based on demand?

Yes, team sizes are scalable, and adjustments can be made quickly to match workload changes. Based on your needs initially, the team can either have more agents to tackle high volumes or a backlog. If you’re just starting we can have a smaller team that can be scaled as we go.

09 If we need to add one or two agents in six months from now, that is an issue for you?

There is no issue for us in scaling the team. The delivery manager assigned to you will provide you with monthly statistics and insights so that you know when the volumes require an FTE modification.