Explore two collaboration models, Pay-Per-Interaction and Agents Team, each designed to fit your operations and help Tech, SaaS and E-commerce teams scale faster and smarter.
With our Pay-Per-Interaction model, you only pay for what your customers actually need: one chat, one call, one email. It’s a fully managed, human-first solution powered by AI efficiency and transparent reporting, giving you total cost control, measurable quality, and the flexibility to grow without adding fixed teams.
Starting from 150 interactions*/month
Email / Chat / Phone Calls
Business hours (Mon–Fri)
English
Transparent KPI Reporting
Pilot Project Available
Start with a Pilot Project, validate performance and team fit before committing long-term.
Choose Number of interactions:
Starting from 150 interactions*/month
Email / Chat / Phone Calls / Social Media / App Store Reviews / Back-Office Tasks
24/7 availability
English / Spanish / German / Italian
Additional languages supported
Transparent KPI Reporting
Actionable Insights
Pilot Project Available
Start with a Pilot Project, validate performance and team fit before committing long-term.
Choose Number of interactions:
*1 interaction = 1 email or 1 call or 1 full conversation in a live chat
With our Agents Team model, you get full-time professionals recruited, trained, and managed to match your brand standards and goals. Supported by AI insights, quality assurance, and transparent reporting, the team delivers human-first customer support that scales sustainably and drives long-term growth.
| Essential Coverage | Full Coverage | Complete Support Operations | |
|---|---|---|---|
| Channels | Email, Chat, Phone Calls | Email, Chat, Phone Calls, Social Media, App Store Reviews, Back-Ofice Tasks | Email, Chat, Phone Calls, Social Media, App Store Reviews, Back-Ofice Tasks |
| Coverage | Business hours (Mon–Fri) | 24/7 or custom coverage | 24/7 or custom coverage |
| Languages | English | English, Spanish, German, Italian Other languages available with translation tool. |
English, Spanish, German, Italian Other languages available with translation tool. |
| Pilot Project | Available | Available | Available |
| Recruiting Agents | |||
| Training agents | |||
| Quality Check | |||
| Quality Assurance | |||
| Team Lead | |||
| Delivery Manager | |||
| KPI Reporting | |||
| Actionable insights | |||
| On-call outside of bussiness hours | |||
| Engineering workflows | |||
| AI Assistant | |||
| On-call 24/7 | |||
| Tool Security Compliance Review | |||
| Request a quote | Request a quote | Request a quote |
At IntelligentBee, we combine AI-powered efficiency with human empathy to help growing companies scale support that retains customers, drives efficiency, and delivers measurable growth.
Retain more customers with responsive, human-first support that solves issues fast and builds lasting satisfaction.
Turn every conversation into a moment of connection, increasing repeat business and brand advocacy.
AI-enhanced automation and highly trained agents work together to cut response times, reduce costs, and drive operational ROI.
Adapt to fluctuating demand with flexible pricing models, from Pay-Per-Interaction to Agents Teams, scaling coverage without over-staffing or wasted budget.
Leverage actionable insights from real customer conversations to refine products, CX strategy, and business performance.
Transform customer support from a cost center into a driver of retention, revenue, and long-term customer value.
Operate confidently knowing your data is protected under strict GDPR and ISO-certified processes for privacy and integrity.
Combine AI and automation with human intelligence to enhance productivity, consistency, and service quality, without losing the human touch.
We’ll build it together, flexible, human-first, and designed to grow with you.
Talk to a customer support expertExplore how our clients scaled faster and built lasting customer loyalty
Twilio partnered with IntelligentBee to expand global customer verification and support operations. A 140+ expert team delivered 1.5M data entries and 75K inquiries with 100% SLA compliance, 24/7 coverage, and AI-enhanced efficiency, all without sacrificing quality or control.
Facing low SLA compliance and limited outsourcing resources, Payscore partnered with IntelligentBee to boost performance using a pay-per-interaction model, achieving 24s average response time and 500 tickets solved monthly with full weekend coverage.
IntelligentBee built and managed a 30+ expert technical team handling L1–L3 support across email, chat and phone. SendGrid achieved 100% scalability, continuous 24/7 coverage, and consistent CSAT and SLA performance during rapid growth.
Select the option that fits your growth goals, Pay-Per-Interaction or custom Agents Team. We align on your brand, tone, tools, and KPIs to ensure full compatibility.
Once you’re ready, we finalize the contract and set clear timelines, deliverables, and success metrics, ensuring transparency and alignment from the start.
Our team configures all required tools, access rights, and workflows to integrate seamlessly with your systems, securely and efficiently.
Your support team goes through tailored training based on real use cases and brand guidelines, ensuring accuracy, empathy, and consistency from day one.
We launch your support operations with real-time performance tracking and weekly KPI reviews, ensuring scalability, quality, and ongoing improvement.
Everything you need to scale customer success and business growth.
Seamless verification operations, built to secure compliance and strengthen customer trust.
Turning social interactions into meaningful relationships that grow your brand and customer loyalty.
Start with a pilot that tests real performance, minimizes risk, and scales your support confidently.
24/7 multilingual customer support that blends AI speed, human empathy, and seamless operations.
Deliver accurate, secure, and compliant data entry that scales effortlessly with your business growth.
The right collaboration model depends on your support volume, growth stage, and how much operational control you need.
Many of our clients start with a Pilot Project to evaluate performance and reporting before scaling to a full-time team.
Yes, switching between models is possible anytime with a notice period.
Yes, Pilot Projects start with a 3-month minimum, while standard collaborations run for 12 months.
In principle, the way we are organized and the way we work on different collaborations in the past is that we used 150 interactions per month as the bare minimum that is efficient and makes sense to set up.
Teams can be deployed within a week or less, depending on the scope and urgency of the project. Smaller or less technically advanced teams can be deployed sooner than teams that require level two or level 3 technical support.
Supported channels include email, chat, phone, and in some cases, live video or screen sharing for technical assistance. We use several industry-standard tools such as Zendesk, Intercom, and Salesforce, but we can accommodate your needs and requirements.
Yes, services include designing workflows, integrating tools, and providing tailored solutions. Depending on your needs we can accommodate the required tools and channels so that your experience is seamless and without any trouble.
Yes, team sizes are scalable, and adjustments can be made quickly to match workload changes. Based on your needs initially, the team can either have more agents to tackle high volumes or a backlog. If you’re just starting we can have a smaller team that can be scaled as we go.
There is no issue for us in scaling the team. The delivery manager assigned to you will provide you with monthly statistics and insights so that you know when the volumes require an FTE modification.