Maximize Sales with
24/7 E-commerce Customer Support
Transform customer queries into increased sales and satisfaction - day and night.
IntelligentBee streamlines your customer support, reduces costs, and boosts your e-commerce business performance round the clock.
Supercharge Your E-commerce Support
24/7 Availability
Never miss a sale again. Our customer support is at your service round-the-clock, resolving queries instantly, day or night.
Multi-channel Support
Interact on your customers' preferred platform. Whether it's email, phone, live chat, or social media - we're there.
Scalability
Your business ebbs and flows, and so do we. Our services flexibly scale up or down in line with your needs.
Trained CSRs
No bots here, only human warmth. Our highly trained representatives deliver top-notch support, ensuring your customers feel valued.
Multilingual Support
Go global, speak local. We offer customer support in multiple languages, reaching your audience in the language they understand best.
CRM Integration
Simplify your processes. We seamlessly integrate with your existing CRM systems, ensuring a smooth and efficient workflow.
Brand Alignment
We don't just support, we embody your brand. Our CSRs are trained in your specific brand knowledge and communication style.
Performance Analytics
Stay ahead with data. We provide in-depth reports and insights on customer service performance, driving your strategic decision-making.
Data Security
Trust in our vigilance. With stringent data protection measures in place, we safeguard your customers' sensitive information like our own.
IntelligentBee: Values Beyond Service
IntelligentBee - the hive where tech expertise meets e-commerce customer support. Our founder, a quality-obsessed developer, created a buzz with a team that lives and breathes the 4Hs: Hungry, Happy, Honest, Humble.
We take pride in delivering outstanding services while helping you scale at minimal costs. Imagine focusing more on your business growth, while we handle your customer support. Reliability and quality? That's us!
We're not just a provider, we're your long-term partner, committed to your success well beyond the initial project.
Unleash Incredible Benefits
Skyrocket Satisfaction
Boost your customer contentment with our 24/7 support. Our trained pros tackle queries promptly, upping satisfaction instantly.
Effortless Global Reach
Going global? We've got you covered. Our multilingual support means you can effortlessly cater to customers worldwide.
Seamless Core Focus
Concentrate on what you do best. With us handling customer service, you can channel your energy into your core business.
Flexible Scalability
Grow and shrink on demand. Adjust your customer service team size based on your current needs - no strings attached.
Proven Expertise
Tap into our talent pool. Get experienced customer service representatives on your side, minus the training headaches.
Money-Smart Solution
Get more bang for your buck. Outsourcing with us is cost-effective - save on hiring, training, and maintaining an in-house team.
Maximize Sales: Schedule a Call
Get startedTackling E-commerce Pains
At IntelligentBee, we've got the cure for your e-commerce customer support aches.
Fast and Effective
No more juggling customer queries. Our 24/7 availability and expertly trained CSRs ensure speedy and efficient service.
No Language Barriers
Lost in translation? Not here! Our multi-channel and multilingual support breaks down accessibility and language barriers.
Peak Time Woes
Say goodbye to overwhelmed customer support during peak times. Our scalability ensures no customer is left waiting.
Secure Your Data
We understand that privacy is paramount. Rest easy knowing that our stringent data security measures keep your customers' private information safe.
Seamless Implementation in 5 Steps
Kickoff Meeting
In just 1-2 days, we confirm agent profiles, schedules, KPIs, and SLAs. It's about setting the stage for success.
Team Assembly
Over 1-3 weeks, our HR selects your support rockstars. You're invited to a final interview, ensuring we've found the perfect fit.
Technical Setup
In a quick 1-2 days, we install and prep all necessary gear. Your agents will be equipped with top-notch tools.
Targeted Training
We dedicate 1-2 days to thorough training, from intro sessions to Q&A with you. We ensure your agents are ready to excel.
Launch Time
About 30 days in, we're live. Your fully trained, equipped, and prepared support team is ready to deliver superior service.
After going live you receive regular and structured reports of activity for the whole duration of the service.
Flexible Plans, Friendly Pricing
Solutions to fit every e-commerce business, budget, and bandwidth - because we believe in affordable excellence.
* 1 Interaction = One email, call or one full conversation in a live chat.
Frequently Asked Questions
What is the experience of your company in outsourced customer support?
Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.
Can you handle high-volume customer inquiries?
Absolutely, we are equipped with state-of-the-art technology and a well-trained team that can efficiently handle high volumes of customer inquiries.
How quickly can your team respond to customer inquiries?
Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.
Can you handle multi-channel support (email, phone, chat, social media)?
Yes, we can handle multi-channel support. We understand the importance of being present on all platforms where your customers are, so we offer support via email, phone, chat, and social media.
How do you handle sensitive customer data?
We take data security very seriously. We comply with all relevant data protection regulations and employ robust security measures to protect customer data.
How do you ensure the quality of customer support?
We conduct regular training and quality assurance checks to ensure that our team is always providing the best customer service. We also monitor and evaluate our team's performance regularly.
How do you measure customer satisfaction?
We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to continuously improve our services.
Do you provide 24/7 support?
Yes, we do provide 24/7 support to ensure that your customers' queries are answered at any time of the day.
What languages does your team support?
Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.
Can you provide references or case studies from similar companies that you have worked with?
Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.