IntelligentBee crafts scalable, secure, and cost-effective outsourcing solutions. Accelerate your business with us.
Dive into a sea of comprehensive back office services. From meticulous data entry and precise accounting to responsive customer service, we've got you covered. Everything you need, customized just for you, all in one spot.
We deliver top-notch service, always. We pride ourselves on adhering to international quality standards, ensuring you receive nothing less than the best. It involves establishing and maintaining high standards.
Rest assured, knowing we are here to support you. With strict data protection measures and stringent compliance to regulations, we're fortress-like in safeguarding your sensitive information. For us, trust is not an option, it's an absolute requirement.
We integrate seamlessly with your current technologies, with no disruptions. We guarantee smooth transitions and continuous business operations. We can simplify the complex for you.
Picture having your own team of champions. That is who we are. Our dedicated teams are devoted to providing top-notch service. They concentrate solely on your business needs.
We believe in keeping you in the know. Through regular, detailed reports, you stay informed. You maintain control over your operations. Transparency is not merely a buzzword; it embodies our approach.
Overcome time limitations with our 24/7 support. We are always available to address any concerns. Given that your business operates around the clock, our assistance does the same.
We do not believe in one-size-fits-all solutions. Our focus is on customizing our services to meet your unique needs and objectives. Ultimately, our priority is not ourselves, but you.
We believe in surpassing the best. Ongoing training and development ensures we are constantly growing and enhancing our services for you. Our guiding principle is that good can always become great.
At IntelligentBee, our team lives by four key values: Hunger, Happiness, Honesty, and Humble. We offer premier Back Office Outsourcing Services.
Our goal is to help your business grow efficiently. We aim to save you time and money, backed by over 14 years of technical knowledge.
We see ourselves as your dependable outsourcing partner. We are dedicated to quality and your business's growth, now and in the future.
Eliminate bottlenecks without effort. Our top-quality service delivery allows you to concentrate on core business activities. Boost your productivity and growth on your terms. Outsource back office services to focus on what matters most.
Do you experiment business fluctuations? Easily adjust your output to match your needs. Ideal for handling seasonal changes or quick growth. Scale up or down effortlessly, aligning with your business goals.
Access global expertise effortlessly. Our diverse team offers vast knowledge and experience, enhancing your business processes. Enjoy worldwide talent without the complexity of in-house management.
Reduce costs and keep goals. Outsourcing to us cuts expenses like salaries, benefits, and office space. Achieve quality service at a lower operational cost.
Minimize risks and gain peace of mind. Outsourcing your back office tasks to us also means shifting related risks. This adds a layer of security. This is a strategic and safeguarded approach.
You have access to top technology without effort. We utilize the newest technologies and software to keep your operations efficient and current. Simplify future-proofing.
We transform your business hurdles into stepping stones to success.
Increase efficiency and productivity significantly with our expert teams. We are swift and dedicated, optimizing your back office operations into a streamlined process. Every moment is valuable.
Simplify your operations scaling. Our outsourcing services let you adapt your back office output to meet demand. Enhance your business's agility.
Access extensive expertise. Our worldwide talent offers a range of skills for your back office. This is similar to having an in-house team, but globally.
Overhead costs giving you a headache? Our outsourcing services reduce those associated with back office operations. Same outstanding output, significantly reduced cost.
Begin your journey with us. Within days, we'll align on agent profiles, schedules, training materials, and goals.
In about a week, our HR experts will gather your dream team. With rigorous vetting and optional final client interviews, we'll make sure your squad is top-notch.
After a day or two we'll handle all the nitty-gritty of equipment setup. You'll have every tool and access needed, ready and waiting.
Over a couple of days, we conduct comprehensive training with our experts. It includes sessions with the client, intro and shadowing sessions. This ensures your team is prepared for excellence.
After about three weeks it is time to launch the project. All systems are go and your back office operation is ready to soar.
After going live you receive regular and structured reports of activity for the whole duration of the service.
No matter your size or needs, we've got a back office solution ready for you.
* 1 Interaction = One email, call or one full conversation in a live chat.
Back office outsourcing transfers non-core tasks to a third-party provider. These tasks can be: marketing, accounting, human resources, and IT. This shift aims to enhance efficiency and cut costs, paving the way for growth by maximizing your resources.
Read more about How to Outsource Back Office Operations the Right Way
Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.
Yes, our advanced technology and trained team efficiently manage large volumes of inquiries, ensuring prompt and effective responses.
Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.
Indeed, we provide comprehensive support across email, phone, chat, and social media to meet your customers wherever they are.
Customer data protection is paramount. We adhere to strict data protection laws and implement rigorous security protocols to safeguard customer information.
Outsourcing back office tasks offers significant benefits, including:
Through continuous training and quality assessments, we guarantee our team delivers superior customer service. We regularly review performance to maintain high standards.
We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to improve our services.
Yes, our 24/7 support ensures customers receive timely assistance, regardless of the time zone or hour.
Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.
Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.