Back Office Outsourcing: Boost Efficiency, Slash Costs!

Overwhelmed by growing costs and managing back-office efficiency? Let's untangle the complexities.

IntelligentBee crafts scalable, secure, and cost-effective outsourcing solutions. Accelerate your business with us.

  • certified
  • certified
  • certified
back office outsourcing
280+
Agents
24/7
Coverage
180k
Interactions / month
<2 min
SLA

Empower Operations: Our Features

zero risk
Customized, Wide-Ranging Services

Dive into a sea of comprehensive back office services. From meticulous data entry and precise accounting to responsive customer service, we've got you covered. Everything you need, customized just for you, all in one spot.

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Unwavering Quality Commitment

We deliver top-notch service, always. We pride ourselves on adhering to international quality standards, ensuring you receive nothing less than the best. It involves establishing and maintaining high standards.

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Solid Data Security

Rest assured, knowing we are here to support you. With strict data protection measures and stringent compliance to regulations, we're fortress-like in safeguarding your sensitive information. For us, trust is not an option, it's an absolute requirement.

reduce cost
Seamless Technology Integration

We integrate seamlessly with your current technologies, with no disruptions. We guarantee smooth transitions and continuous business operations. We can simplify the complex for you.

support channel
Dedicated Teams for You

Picture having your own team of champions. That is who we are. Our dedicated teams are devoted to providing top-notch service. They concentrate solely on your business needs.

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Transparent Reporting

We believe in keeping you in the know. Through regular, detailed reports, you stay informed. You maintain control over your operations. Transparency is not merely a buzzword; it embodies our approach.

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24/7 Support

Overcome time limitations with our 24/7 support. We are always available to address any concerns. Given that your business operates around the clock, our assistance does the same.

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Client-Centered Approach

We do not believe in one-size-fits-all solutions. Our focus is on customizing our services to meet your unique needs and objectives. Ultimately, our priority is not ourselves, but you.

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Never-Ending Improvement

We believe in surpassing the best. Ongoing training and development ensures we are constantly growing and enhancing our services for you. Our guiding principle is that good can always become great.

IntelligentBee: Values Beyond Service

At IntelligentBee, our team lives by four key values: Hunger, Happiness, Honesty, and Humble. We offer premier Back Office Outsourcing Services.

Our goal is to help your business grow efficiently. We aim to save you time and money, backed by over 15 years of technical knowledge.

We see ourselves as your dependable outsourcing partner. We are dedicated to quality and your business's growth, now and in the future.

IntelligentBee: Values Beyond Service

Your IntelligentBee Advantage

Increase Productivity

Eliminate bottlenecks without effort. Our top-quality service delivery allows you to concentrate on core business activities. Boost your productivity and growth on your terms. Outsource back office services to focus on what matters most.

Flexible and Scalable

Do you experiment business fluctuations? Easily adjust your output to match your needs. Ideal for handling seasonal changes or quick growth. Scale up or down effortlessly, aligning with your business goals.

Global Talent Access

Access global expertise effortlessly. Our diverse team offers vast knowledge and experience, enhancing your business processes. Enjoy worldwide talent without the complexity of in-house management.

Smart Cost Savings

Reduce costs and keep goals. Outsourcing to us cuts expenses like salaries, benefits, and office space. Achieve quality service at a lower operational cost.

Managed Risks

Minimize risks and gain peace of mind. Outsourcing your back office tasks to us also means shifting related risks. This adds a layer of security. This is a strategic and safeguarded approach.

Cutting-Edge Tech

You have access to top technology without effort. We utilize the newest technologies and software to keep your operations efficient and current. Simplify future-proofing.

Revolutionize Operations - Contact Us!

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Your 5-Step Journey with IntelligentBee

01
Kickoff Powwow

Begin your journey with us. Within days, we'll align on agent profiles, schedules, training materials, and goals.

02
Team Assembling

In about a week, our HR experts will gather your dream team. With rigorous vetting and optional final client interviews, we'll make sure your squad is top-notch.

03
Tech Time

After a day or two we'll handle all the nitty-gritty of equipment setup. You'll have every tool and access needed, ready and waiting.

04
Training Days

Over a couple of days, we conduct comprehensive training with our experts. It includes sessions with the client, intro and shadowing sessions. This ensures your team is prepared for excellence.

05
Lift Off

After about three weeks it is time to launch the project. All systems are go and your back office operation is ready to soar.

After going live you receive regular and structured reports of activity for the whole duration of the service.

Your 5-Step Journey with IntelligentBee
Payscore

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

http://www.payscore.com

Flexible Plans, Tailored to You

No matter your size or needs, we've got a back office solution ready for you.

Shared Chats 300

300 interactions*

/month

Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

300 interactions*

/month

Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*

/month

All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

What is Back Office Outsourcing?

Back office outsourcing transfers non-core tasks to a third-party provider. These tasks can be: marketing, accounting, human resources, and IT. This shift aims to enhance efficiency and cut costs, paving the way for growth by maximizing your resources.

Read more about How to Outsource Back Office Operations the Right Way

What is the experience of your company in outsourced customer support?

Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.

Yes, our advanced technology and trained team efficiently manage large volumes of inquiries, ensuring prompt and effective responses.

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

Indeed, we provide comprehensive support across email, phone, chat, and social media to meet your customers wherever they are.

Customer data protection is paramount. We adhere to strict data protection laws and implement rigorous security protocols to safeguard customer information.

Outsourcing back office tasks offers significant benefits, including:

  • cost reduction,
  • improved efficiency,
  • access to expert skills,
  • ability to focus on core business activities.

Through continuous training and quality assessments, we guarantee our team delivers superior customer service. We regularly review performance to maintain high standards.

We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to improve our services.

Yes, our 24/7 support ensures customers receive timely assistance, regardless of the time zone or hour.

Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

Dial in for Peak Productivity!

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