Inconsistent Invoice Formats: The client faced challenges in maintaining monthly records of invoices due to the presence of various formats and structures. This inconsistency made it difficult to streamline and standardize the data processing workflow.
High Volume of Invoices: The client had to deal with a large volume of invoices that needed to be processed regularly. Managing and processing such a high volume posed a significant challenge and required efficient systems and resources.
Short SLA (Service Level Agreement): The client had a short SLA for invoice processing, requiring the invoices to be handled within tight timeframes. Meeting this short SLA was a challenge that demanded optimized processing workflows and timely allocation of resources to ensure timely and accurate invoice processing.
We assigned two dedicated agents to centralize information from invoices in various languages and formats, including handwritten and printed documents.
This approach ensured easy access to total amounts, enhanced filtering options, and mitigated the risk of duplicate bills, resulting in efficient invoice processing and accurate financial records.
Daily QA reviews ensured data accuracy and enhanced efficiency in the process.