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A Proven Track Record
Delivering world-class service since 2007.
Transparent Pricing
Dedicated Team
For when you're ready to scale up
- Fully managed, self-sustained and scalable team
- Operate according to your KPIs
- Act as an extension of your own team(s)
Our Chat Support Outsourcing Services Include:
Excellent Written English
Just like with the phone calls, chat support needs an excellent mandate of written English. We deliver the best understanding of good grammar as well as comprehension of the existing idiomatic expressions.
Paraphrasing Skills
We have the skills to paraphrase or rephrase the statements of the customers to ensure that we perfectly understand it. Paraphrasing works well to make sure that the agent and the customer have the same kind of understanding.
Product Knowledge
We guarantee proper knowledge of the different products. The agents are equipped with the necessary training so they can provide an intensive level of support that clients want to experience.
The IntelligentBee Difference
Flexible pricing models
Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.
Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.
Full Transparency
Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.
Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.
Reliable Services
We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.
We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?
Solutions Architecture
We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.
We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.
What is Chat Support Outsourcing?
Chat Support Outsourcing is a kind of synchronized messaging. Commonly seen in the website of a company or in is an application through a pop-up dialogue box, this service lets the clients and the agents converse through precise, written, and synchronized messages.
Chat support is an essential development channel. It is practically considered to be a minimum necessity for businesses that aim to provide the most excellent customer experience. It is commonly more acceptable than voice support and faster than email. Chat Support Outsourcing is one effective tool that can be used by aspiring businesses who want to grow their volume of customers and eventually grow sales.
Benefits of Chat Support Outsourcing
The benefits of Chat Support Outsourcing are absolute. Here are some of the advantages you can get from the services:
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Immediate Response
Customers do not want to feel devastated, spending excessive time in IVR. Rather, they prefer to get an immediate response. The most essential feature of Chat Support Outsourcing is that it disposes of the waiting time due to excessive listening to extensive and occasionally daunting IVR menus. Instead, they can immediately talk to an agent and have their request catered.
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Versatility
Customer concerns are not immediately addressed through IVR’s and FAQ. This is the reason why Chat Support Outsourcing is mostly preferred. It offers services that are versatile to the interests, queries, and concerns of the customers based on real-time.
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Affordability
You do not have to spend a huge amount of money on securing all the equipment for phone support if you use Chat Support Outsourcing. A skilled agent can communicate with up to three clients simultaneously while still ensuring the quality of service.
What our clients have to say
“We were looking to expand our support coverage globally and choose IntelligentBee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”
Cassie Brown
Director of Global Technical Support, Cloud Elements
“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”
Ken Apple
VP of Support and Business Operations, Sendgrid
Interested in working with us?