For when you're ready to scale up
Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.
Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.
Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.
Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.
We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.
We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?
We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.
We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.
Customers do not want to feel devastated, spending excessive time in IVR. Rather, they prefer to get an immediate response. The most essential feature of Chat Support Outsourcing is that it disposes of the waiting time due to excessive listening to extensive and occasionally daunting IVR menus. Instead, they can immediately talk to an agent and have their request catered.
Customer concerns are not immediately addressed through IVR’s and FAQ. This is the reason why Chat Support Outsourcing is mostly preferred. It offers services that are versatile to the interests, queries, and concerns of the customers based on real-time.
You do not have to spend a huge amount of money on securing all the equipment for phone support if you use Chat Support Outsourcing. A skilled agent can communicate with up to three clients simultaneously while still ensuring the quality of service.
“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”
Director of Global Technical Support, Cloud Elements
“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”
VP of Support and Business Operations, Sendgrid