Customer Care Outsourcing

Whether it is only your first time in Customer Care Outsourcing or rebuilding your program, it is crucial to get the most suitable partner. Your objective is to keep the connection between you and your customers, and you want to be in the supervision of your brand – regardless of the size of your operation. You cannot allow distraction to block your concentration on your core business.

A Proven Track Record

Delivering world-class service since 2007.

Transparent Pricing

Dedicated Team

For when you're ready to scale up

  • Fully managed, self-sustained and scalable team
  • Operate according to your KPIs
  • Act as an extension of your own team(s)

Our Customer Care Outsourcing Services can:

We have reliable consultants that can assist you in creating your modified strategy. You will learn the basics of customer journey optimization as well as process flow. You will also learn to evaluate your industrialization potential.
Global Locations
Regardless of location and culture, we facilitate assistance in your location scheme by integrating one of the most powerful and most diverse of global aspects.
Multilingual Skills
We have multi-lingual focal points that empower you to embody sectors with their cultural distinctions from one ground – guaranteeing quality, reliability, and constancy while keeping your customers close.
Customer Service
We devise, provide, and distinguish customer service for the prominent brands of the world.

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

What is Customer Care Outsourcing?

Customer Care Outsourcing can be a complicated subject. Is it necessary to have this? The truth is, if you see your business profiting from this, then it can be the right time to consider customer care outsourcing.
Customer Care Outsourcing offers a comprehensive solution. To keep the productivity of everyone, outsourcing customer care allows your staff to concentrate on their important functions. Moreover, huge and conscientious support teams may be created without putting three people on one desk. Hence, revenue and customer care can boost correspondingly while using the same space.

Benefits of Customer Care Outsourcing

We are dedicated to providing our clients with the best advantage that they can get. Customer Care Outsourcing, if only planned and executed properly, can offer an equal degree of customer care with additional benefits:
  • You get the advantage of adaptability and scalability while keeping the cost manageable
  • We have facilities that help you program your strategy for customer care outsourcing, including identifying the important task that external customer care plays for the business, as well as what is holding you back from offering an excellent service.
  • You get help for your location strategy as we are also capable of grasping cultural distinctions.

What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?