Customer Experience Outsourcing

There are indeed times that outsourcing specific areas of a business can be an efficient thing to do, particularly to the customer experience. It can be a potential approach to save the business some money and alter its overall direction for the better. Establishing regular communication avenues between you and the clients can create long-lasting relationships and improve loyalty to the brand.

A Proven Track Record

Delivering world-class service since 2007.

Transparent Pricing

Dedicated Team

For when you're ready to scale up

  • Fully managed, self-sustained and scalable team
  • Operate according to your KPIs
  • Act as an extension of your own team(s)

Our Customer Experience Outsourcing Services include:

Customer Support Outsourcing
Establish ideal customer experiences with committed customer support who are articulate in your spoken language
Remote Recruitment and Human Resource
Create a team composed of skilled remote experts with our done-for-you task. We can do the sourcing, recruit, and supervise your remote workforce.
Back Office Outsourcing
Allocate more time for your brand by getting zealous professionals to manage the administrative works and content translations.
Live Chat Outsourcing
Dedicated live chat supports instantly reply through chat to your customers 24/7 in a different language.
Social Media Outsourcing
Immerse with the communities in similar language with committed social media mediators available to uphold your brand.

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

What is Customer Experience Outsourcing?

Customer Experience Outsourcing is a reliable approach to offering an omnichannel relationship. This implies immersing with customers through an avenue such as chat, voice, SMS, and more – which customers prefer to use when they communicate. It is important for the customers that they are understood by their agents.
Engaging customer experiences create better relationships. It helps you keep up with the volume of inquiry and keep your concentration in expanding your business.

Benefits of Customer Experience Outsourcing

If you are in difficulty over Customer Experience Outsourcing, the following benefits may help you finalize your decision:
  • Retain the customers

    Reaching out with the customers grant an opportunity to boost your brand and improve customer relationships. We have the expertise on customer experience services and can achieve the best of customer relationships through the professional agents.

  • Reduce stress

    Switch to customer experience outsourcing to reduce stress and enjoy peace of mind. We implement methods to deal with customers efficiently.

  • Reduce costs

    Customer Experience Outsourcing can help improve customer relationships while reducing the costs of expenses by creating a critical sourcing program. It gets rid of the requirement for added resources such as workspace, staff, executives, and equipment.


What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?