Customer Service Outsourcing

Carrying out the task of customer service may appear easy to certain people. However, it can be a little draining as it requires you to handle various kinds of customers. Regardless of how challenging the situation is, you should still deal with it accordingly and provide a solution to the concerns. Customer satisfaction is one of the primary keys that contribute to the success of the business.

A Proven Track Record

Delivering world-class service since 2007.

Our Customer Service Outsourcing Services include:

After-hours call center
Emails and calls are still catered even during after-hours. An assigned team responds to emails, calls, and notifications. By outsourcing customer service, you can stay operational 24/7.
Back-office services
Back-office services are performed in swift turnaround time with an accurate rate of 99 percent. These services may include data entry, verifications, form filling, titling, research, and a huge array of other services.
Order Taking Services
We have a team that is trained to provide pleasing customer service and guarantee your clients to keep going back.
Inbound call center
If you intend to expand your business, we have established knowledgeable and trained teams to do the inbound calls.

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

What is Customer Service Outsourcing?

Customer Service Outsourcing is business access to subcontracting a third party to manage customer services covering both voice and non-voice operations. This is a highly beneficial and engaging solution, particularly for start-up businesses.
The customer service outsourcing provider will be the one responsible for getting in touch with your customers to answer their questions, resolve concerns, and other related inquiries about your services or products.

Benefits of Customer Service Outsourcing

Customer Service Outsourcing has several advantages for business. Some of the benefits are the following:
  • Lower cost on the operation

    One of the major reasons why many businesses opt to outsource rather than employing more staff is the reduction of operational cost. It facilitates lower spending as it lets you contract workers, which means that you do not have to secure office space.

  • Scale up the business

    Eliminates repeated tasks of replying to similar inquiries and attempting to address concerns repeatedly.

  • Improve customer satisfaction

    Achieve customer satisfaction with the assistance of customer service experts. The more satisfied your customers are, the bigger chance that they will stay loyal to your business.

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What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?