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A Proven Track Record
Delivering world-class service since 2007.
Transparent Pricing
Dedicated Team
For when you're ready to scale up
- Fully managed, self-sustained and scalable team
- Operate according to your KPIs
- Act as an extension of your own team(s)
Our Email Support Outsourcing Services Include:
Skilled workforce
The best email support outsourcing company has skilled agents who got proper training in offering adequate email support services. The agents can respond to all emails with suitable and efficient replies. The workforce is equipped with capabilities in customer care, technical assistance, order processing, verification, finish query settlement, and addressing escalated concerns.
Domain expertise
Our services can offer efficient and accurate responses to a volume of email inquiries associated with services, inquiries about complaints billing, after-sales inquiries, product inquiries, and information inquiries. We also maximize our services to cross-sell and up-sell the products and services of the organization.
The IntelligentBee Difference
Flexible pricing models
Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.
Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.
Full Transparency
Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.
Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.
Reliable Services
We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.
We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?
Solutions Architecture
We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.
We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.
What is Email Support Outsourcing?
Email support outsourcing lets you offer support continuously, including holidays and weekends, without interrupting the bank. It makes sure that all current customers, as well as the new ones, still get the help that they need even on non-typical working time. It is one of the most commonly employed and is thought-out to be a mission-analytical service offering.
A lot of businesspeople see it to be more efficient than phone support, even though not as well-timed. It exhibits an ongoing thread of conversation; hence, the same teammate does not have to respond to numerous email communications. This offers excellent operation efficiency.
Benefits of Email Support Outsourcing
Here are some of the benefits of email support outsourcing:
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Clients have confidence on this channel
Clients are likely to have confidence in things that are written. It is a typical assumption that businesses will take criticisms more seriously if made through email. Moreover, emails give written documentation of the communication that can be utilized for future needs.
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Cost-efficient
When you outsource email support to experts, you are likely to reduce your company expenses since the outsourcing company will secure the necessary equipment by themselves. Also, you can anticipate a bigger ROI once you do the outsourcing from the professionals.
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Conversation stays private
When searching for support from social media, communications are commonly opened to the public; therefore, compromising privacy. Emails, on the other hand, are impressive channels to solicit for support without uncovering the privacy.
What our clients have to say
“We were looking to expand our support coverage globally and choose IntelligentBee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”
Cassie Brown
Director of Global Technical Support, Cloud Elements
“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”
Ken Apple
VP of Support and Business Operations, Sendgrid
Interested in working with us?