Outsource Live Chat Support

Stay ahead of customer expectations and deliver exceptional service with IntelligentBee and our 24/7 outsourced live chat support services.

A Proven Track Record

Delivering world-class service since 2007.

Transparent Pricing

Dedicated Team

For when you're ready to scale up

  • Fully managed, self-sustained and scalable team
  • Operate according to your KPIs
  • Act as an extension of your own team(s)
We support customers from various industries with a team of expert technicians and support engineers.
Optimize the online conversion process and qualify new leads
Increase ROI by engaging all web visitors
Support existing customers and resolve queries efficiently
Generate new leads and respond to complaints or queries

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

What is Live Chat Support Outsourcing

The majority of web visitors prefer to engage with online services using live chat support. Having a dedicated team in-house deal with these ad-hoc inquiries can be challenging for firms. Outsourcing live chat support allows companies to free up resources without compromising on customer satisfaction.
Keeping customers happy and responding to visitor’s queries is a full-time job. With IntelligentBee’s outsourced live chat support, companies can rest assured that every visitor receives the necessary attention in a fast and professional manner.

Benefits of Live Chat Support Outsourcing

  • Access to a dedicated team that offers 24/7 professional support
  • Customized services according to the company’s brand and culture
  • Proactive customer engagement to increase sales and optimize conversions
  • Fast and accurate routing of queries, requests, leads, or complaints
  • Chat transcripts and detailed information for every engagement
  • Eliminate support queues and get immediate notifications via different channels

What our clients have to say

“We were looking to expand our support coverage globally and choose IntelligentBee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?