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A Proven Track Record
Delivering world-class service since 2007.
Transparent Pricing
Dedicated Team
For when you're ready to scale up
- Fully managed, self-sustained and scalable team
- Operate according to your KPIs
- Act as an extension of your own team(s)
Our SaaS customer support services include:
A dedicated team of software experts and customer agents
A full-stack service solution that ensures customers receive quality support
A transparent and honest team that works diligently around the clock
The IntelligentBee Difference
Flexible pricing models
Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.
Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.
Full Transparency
Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.
Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.
Reliable Services
We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.
We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?
Solutions Architecture
We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.
We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.
Why You Need SaaS Customer Support Outsourcing
Using an external team to handle all SaaS customer support allows the company’s resources to freely work on scaling operations and resolving complex issues. Our team will manage every support ticket from logging to resolution.
Benefits of SaaS Customer Support Outsourcing
With IntelligentBee, SaaS companies can free up resources to work on mission-critical tasks. We operate as an extension of the company’s team.
The benefits of IntelligentBee’s SaaS customer support outsourcing are:
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Dedicated 24/7 technical support for any platform or SaaS service
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Scalability as operations grow and more support requests flood in
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Complete customer satisfaction with friendly user experiences
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Decreased support costs and increased revenue with lead generation
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Flexible pricing and multichannel support services including chat, email, social media, or voice
What our clients have to say
“We were looking to expand our support coverage globally and choose IntelligentBee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”
Cassie Brown
Director of Global Technical Support, Cloud Elements
“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”
Ken Apple
VP of Support and Business Operations, Sendgrid
Interested in working with us?