Unlock Secure & Efficient Fintech Support Today

Navigating the whirl of financial regulations and cybersecurity threats? We bring serenity amidst the chaos, ensuring robust data protection and compliance.

At IntelligentBee, we champion your aspirations for unmatched fintech leadership. Trust in our bespoke solutions for seamless scaling, technology integration, and innovation-driving support.

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280+
Agents
24/7
Coverage
180k
Interactions / month
<2 min
SLA

Discover Unmatched Support

zero risk
Security and Data Protection

Your customers' security is paramount. Our top-notch security and data protection measures offer a fortress-like shield, keeping sensitive information impeccably safe and sound.

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Omnichannel Support

Dive into the world of seamless communication with Omnichannel Support. Connect with your customers through phone, email, chat, or social media, ensuring their queries never go unheard.

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Advanced Analytics and Reporting

Harness the power of data with Advanced Analytics and Reporting. Unveil critical insights into customer queries, response time, and satisfaction levels, driving continuous improvement and growth.

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Knowledge Base Creation

Effortlessly guide your team with our Knowledge Base Creation. Documented FAQs and solutions empower efficient and consistent support, enhancing customer satisfaction and loyalty.

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Training Modules

We keep your agents razor-sharp with our ongoing Training Modules. Equip your team with the latest knowledge and skills, ensuring they shine in every customer interaction.

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Customizable Service Packages

Tailor your journey with Customizable Service Packages. Choose the services that resonate with your business needs and budget, ensuring a fit like no other.

IntelligentBee: Values Beyond Service

Welcome to IntelligentBee, where exceptional quality meets unmatched expertise! Founded by a devoted developer, our buzzing team offers top-notch Outsourced Customer Support Services worldwide.

We're all about helping you soar while saving costs, backed by over a decade of technical prowess. Our heart beats in the rhythm of the 4Hs: Hungry, Happy, Honest, Humble, ensuring every team member echoes these values.

Dreaming of a steadfast, long-term partnership? Let’s make it a reality! With us, experience unwavering commitment, transcending beyond projects. Let's navigate the path of growth together, focusing on your seamless expansion while we ensure the excellence and reliability you deserve.

Seal The Deal!

Access to Expertise

Dive into a world where a skilled and experienced customer service team is at your beck and call, erasing all hassles of training and onboarding. With us, it's all taken care of, leaving you stress-free!

Global Market Accessibility

Dreaming of global expansion? We make it a breeze with multilingual support ensuring seamless and clear communication, helping your business cross borders with confidence and ease.

Improved Customer Satisfaction

Keep your customers smiling round the clock! Our 24/7 support guarantees swift and efficient query resolution, ensuring customer loyalty and continual satisfaction without a hitch.

Scalability and Flexibility

Grow without the growing pains. Adjust your customer service team size to fit your current needs, offering you the flexibility and scalability essential for your business’s expansion and success.

Focus on Core Business

Channel your energies where they matter most - your core business. We handle the customer support, freeing you and your team to concentrate on innovation and strategic growth, fueling your ascent in the fintech world.

Cost-effectiveness

Save without compromise. Enjoy top-notch customer support at a fraction of the in-house cost, ensuring not just savings but also the unmatched quality of service, making every penny spent a worthwhile investment.

Elevate Your Customer Experience Today!

At IntelligentBee, we're not just another outsourced customer support service. We're your reliable partners, committed to propelling your fintech company to soaring heights with services tailored just for you. Come, let’s embark on this journey of growth and excellence together! 🚀

Let’s Talk Solutions Now!

Your Journey to Excellence, Simplified

01
Quick Kickoff

In just 1-2 days, align with our Operations Manager and Trainer to outline agents’ profiles, working schedules, and crucial metrics, setting a clear and shared path forward.

02
Team Assembly

Spend 1-3 weeks letting our dedicated HR department assemble your dream team. Have a say with the option for a final interview, ensuring your team aligns with your vision.

03
Swift Setup

In just 1-2 days, witness your technical setup unfold. All necessary equipment and access points are prepared, ensuring a seamless and immediate start.

04
Thorough Training

Over 1-2 days, engage in a comprehensive training plan, ensuring every team member is well-versed, confident, and ready to contribute to your project’s success.

05
Launch Time

Celebrate as your project goes live around the 30-day mark, backed by a well-prepared, expert team ready to deliver outstanding customer support for your fintech company.

After going live you receive regular and structured reports of activity for the whole duration of the service.

Payscore

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

http://www.payscore.com

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform

SendGrid

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Nettbil

“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with IntelligentBee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director

Floca

“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“IntelligentBee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies

Afterhills

“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Choose Your Perfect Plan

Navigate effortlessly through our transparent pricing and find the ideal plan tailored for your business, big or small, ensuring you get top-notch service without breaking the bank.

Shared Chats 300

300 interactions*

/month

Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*

/month

Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*

/month

All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

What is the experience of your company in outsourced customer support?

Our company has been in the customer support outsourcing industry for over a decade. We've worked with various industries ranging from tech startups to established businesses, providing them with top-notch customer support.

Absolutely, we are equipped with state-of-the-art technology and a well-trained team that can efficiently handle high volumes of customer inquiries.

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

Yes, we can handle multi-channel support. We understand the importance of being present on all platforms where your customers are, so we offer support via email, phone, chat, and social media.

We take data security very seriously. We comply with all relevant data protection regulations and employ robust security measures to protect customer data.

We conduct regular training and quality assurance checks to ensure that our team is always providing the best customer service. We also monitor and evaluate our team's performance regularly.

We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to continuously improve our services.

Yes, we do provide 24/7 support to ensure that your customers' queries are answered at any time of the day.

Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

Ready for Unmatched Customer Happiness?