Start-up Customer Support Outsourcing

Customer support is one of the most significant aspects of any business. As a start-up business, it becomes challenging to concentrate on customer support as your main aim during initial days is to focus on the quality of your products and services. This is why you need a streamlined system in place to manage your clients’ queries and to collect feedback.

A Proven Track Record

Delivering world-class service since 2007.

Transparent Pricing

Dedicated Team

For when you're ready to scale up

  • Fully managed, self-sustained and scalable team
  • Operate according to your KPIs
  • Act as an extension of your own team(s)

Our start up customer support outsourcing services include:

Answering/reception services
Technical support
Appointment scheduling
Telemarketing and taking sales orders
Chats, emails and notification response management
Customer activation
Social media management
Localization, promotion, and reporting
Client satisfaction surveys and complaint handling
Off-hour customer support

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

What is start up customer support outsourcing?

It is the process of getting a qualified external provider to offer quality support to your customers as you focus on building your start-up business. Most start-ups try to do many things at the same time, with limited resources as they try to survive. This is why outsourcing customer support is ideal for helping you acquire and retain more customers.
Being a new business in the market, you would not want to lose any customers as they are a golden ticket to your success. We offer excellent support experience to give you peace of mind as you grow your business.

Benefits of Outsourcing Customer Support for Start-Ups

When you choose a reliable dedicated contact center, your business reaps many benefits, including:
  • When you have your clients’ needs attended to, you will focus on developing robust products and services to help you gain a competitive advantage
  • It saves you the time you spend on handling every customer, and the cost of hiring employees
  • It results in customer retention and reliability
  • It helps you to acquire technology and other resources you may need for your start-up business
  • The professional service providers have the knowledge and the instruments required to evaluate customer desires and satisfaction. Thus they require minimal training
Looking to outsource your customer support to a dependable call center? Contact us for the ultimate solutions.

What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?