Support as a service outsourcing

Companies trust their technical support teams to protect a large amount of their revenue by assisting customers with technical issues. The support team acts as a core component of any technology company but can often be the most challenging to manage. Our technical support services provide a solution to common support staffing challenges while maintaining a high level of service for your customers.

A Proven Track Record

Delivering world-class service since 2007.

Transparent Pricing

Dedicated Team

For when you're ready to scale up

  • Fully managed, self-sustained and scalable team
  • Operate according to your KPIs
  • Act as an extension of your own team(s)

Our Support as a service services include:

Inbound contact center operations that allow customers to reach out in the way that works for them
On-demand staffing around the clock, which introduces the ability to help your customers at any time, regardless of where they are in the world
Robust customer account management, including any level of account service that a client requires
Troubleshooting and resolving technical issues for customers, while sharing best practices to mitigate future issues
Proactive communication during outages or other crisis scenarios to ensure customers are communicated with in a consistent manner
Reporting of common customer-reported issues back to clients
Detailed reporting on support team metrics and case resolutions

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

What Is Support as a service

Outsourced technical support allows you to outsource one of the most challenging job roles in your company. A contractor can remove the strain on your resources caused by hiring, training, and managing technical support staff, while addressing the hazards of high turnover at the same time.
Contractors maintain their own office space and equipment, phone and email services, and human resources staff, allowing them to cover all the logistical costs of providing technical support. This allows client companies to focus on what matters most to them: developing and delivering high quality products. When it is done right, customers never know they are speaking with a contractor, and brand loyalty increases.

Benefits of Support as a service outsourcing

  • Reduced training and hiring costs for technical support staff
  • Higher quality of customer interactions
  • More resources available to invest in product development and research rather than support staff
  • Reduced requirements for office space
  • Reporting metrics to understand technical support trends and the issues faced by customers

What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?