Weekend Support Outsourcing

As your business grows, it becomes challenging to be on call around the clock to troubleshoot your clients’ problems. Offering customer support off business hours requires a lot of effort and resources. This is why most companies are investing in weekend support outsourcing to minimize costs and provide continuous customer support.

A Proven Track Record

Delivering world-class service since 2007.

Transparent Pricing

Dedicated Team

For when you're ready to scale up

  • Fully managed, self-sustained and scalable team
  • Operate according to your KPIs
  • Act as an extension of your own team(s)

Our weekend services include:

Off-hours emergency call center
Network monitoring
Active Directory user management
Off-hour IT services
After-hour help desk
Inbound and outbound call services
Off business hours guest assistance
Off-hour chats and email and notification response management
Ticket logging and escalation
Customer complaint handling and client satisfaction surveys
Data collection, analysis, monitoring, control and reporting

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

What is Weekend Support Outsourcing?

It is the process of hiring customer service specialists to provide support to your customers on weekends. In this case, the support team works exclusively after regular business working hours to respond to your clients’ queries.
Excellent customer service is one of the top strategies for a successful business. If a voicemail system answers your off-hour clients’ calls or you respond to weekend urgent emails on Monday, then you are missing many business opportunities, and it is time to turn to after-hour customer support agents.
We provide ultimate solutions to help you stay open 24/7 without working on weekends.

Benefits of Outsourcing Weekend Support

Outsourcing weekend support gives you peace of mind as you concentrate on other business strategies. Below are some of the benefits you can reap from outsourced weekend services:
  • It assures you of shorter response time. You do not have to wait until the weekend is over to respond to your customers’ emails and return calls. Your agent takes care of it hence improved customer relationships
  • It helps you to gain a competitive advantage over your business rivals by providing weekend support to your clients
  • It is less expensive as compared to having an in-house call center and paying salaries
  • It helps you to access technology and additional resources you may require while operating your business
  • Customer service providers can support your customers in different languages
Do not be left out. Get in touch with us!

What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?