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Technical Support Engineer

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The challenge

In this role you’ll be required to understand the technical details of the product, the user features, and the use cases of our customers. You will be ensuring that the released products are of high quality, customers find value in the products, and get technical help when they need it.

We are looking for somebody who is a passionate problem solver that genuinely cares about the customer experience.

Details

  • Work within our Support Portal (Zendesk) and maintain key metrics including: initial response time and ticket creation to resolution time;
  • Work to troubleshoot problems in real-time, interacting with customers (through emails, phone calls and screen shares) as well as internal resources to deliver maximum customer satisfaction;
  • You will use your JavaScript or Java programming skills to help our customers;
  • You will have a strong knowledge of APIs and Web Services including REST, SOAP and XML;
  • Identify, verify, and reproduce difficult to solve customer problems that may come from multiple sources and work through those issues to resolution with the appropriate team;
  • Review requirements and technical design documents to provide timely and meaningful feedback to our Customer Success Architects for custom work.
  • Identify, record, document and track bugs to resolution.

About you

  • Nice to have: BS/MS in Computer Science or equivalent technical program;
  • Must have: at least 1 year of previous experience in a technical role (software development experience and/or technical support or QA experience);
  • English – advanced level, both written and spoken;
  • API knowledge. Adept at reading and understanding API Documentation;
  • Experience with JSON is a big plus;
  • A good understanding of JavaScript or Java;
  • Knowledge of SaaS, IaaS industry, API development and Cloud companies;
  • Outstanding communication skills, customer service skills and business acumen;
  • Passionate about troubleshooting and root cause analysis;
  • Availability to work in shifts (including night shifts and weekends).
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Ruby on Rails Developer

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The challenge

If you’re a talented Ruby on Rails developer, please read on! We are looking for someone responsible for building applications using Ruby on Rails, who’s primary focus will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure.

Details

  • Design, build, and maintain efficient, reusable, and reliable Ruby code;
  • Contributing in all phases of the development lifecycle, including continuous integration, tests deployment, and refactoring;
  • Communicate and collaborate with other Developers and QA Engineers to ensure smooth operations in product development.

About you

  • A proven track record of developing applications with Ruby and/or Ruby on Rails;
  • Good understanding of the syntax of Ruby and its nuances;
  • Solid understanding of object-oriented programming;
  • Good understanding of server-side templating languages;
  • Back-end coding, which includes any database queries;
  • Familiarity with concepts of MVC, Mocking, ORM, and RESTful;
  • Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3;
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JavaScript Developer

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The challenge

  • We are looking for a qualified JavaScript Developer to join our IntelligentBee team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.
  • If you’re interested in creating a user-friendly environment by writing code and take a step forward in your career, then this job is for you.

Details

  • Front-end development and prototyping in JavaScript;
  • Integrate functionality with design and performance;
  • Develop according to web standards;
  • In-depth understanding of the entire web development process (design, development and deployment);
  • Participate in design/code reviews, bug fixing, and QA sessions.

About you

  • Strong understanding and demonstrated experience of JavaScript, its quirks, and workarounds;
  • Nice to have: the ability to utilize JavaScript libraries and frameworks like Angular.js, React.js OR Node.js, Vue.js, etc., and focus on designing state-of-the-art solutions;
  • A high level of comfort working with HTML5 & CSS3;
  • Keen to expand your skills by learning other emerging technologies;
  • Curious about new digital technologies and aspire to combine usability with visual design.
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Front-End Developer with React.js

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The challenge

  • We are seeking for a smart, innovative Front-End developer with React.js skills to help us design and build great user interfaces.
  • If you are looking for a team where you can make a difference while also being challenged to improve your own skills, then this job is for you.

Details

  • Front-end development and prototyping in JavaScript and React.js;
  • Integrate functionality with design and performance;
  • Develop according to web standards;
  • Strong focus on user experience and simple design solutions;
  • In-depth understanding of the entire web development process (design, development and deployment);
  • Participate in design/code reviews, bug fixing, and QA sessions.

About you

  • Must have: excellent knowledge of JavaScript and React.js;
  • Nice to have: experience with popular React.js workflows (such as Flux or Redux);
  • Really nice to have: good understanding of other advanced JavaScript libraries and frameworks, such as Angular.js, Knockout.js, Backbone.js, Vue.js, etc.
  • Keen to expand your skills by learning other emerging technologies;
  • Curious about new digital technologies and aspire to combine usability with visual design.
Apply

Node.js/Back-end Developer

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The challenge

  • For this role we’re looking for a modern application developer that brings not only technical skills, but also the ability to communicate clearly and to collaborate effectively. You should be passionate about challenging yourself and solving real technicals problems.
  • You’ll have tons of opportunities to expand your skills and apply those skills to interesting new challenges.

Details

  • Integration of user-facing elements developed by front-end developers with server side logic;
  • Work as part of a team developing applications and services using Agile development methods;
  • Design and write high quality, high performance web based applications;
  • Participate in development life cycle activities like release planning, coding, testing and production release;
  • In-depth understanding of the entire web development process (design, development and deployment).

About you

  • In depth knowledge of Node.js;
  • Strong demonstrable commercial experience of developing APIs;
  • Development experience designing object oriented JavaScript and SVG;
  • Applicable knowledge of web libraries and frameworks such as AngularJS, Polymer, and Closure;
  • Familiarity with the whole web stack, including protocols and web server optimization techniques.
  • Strong proficiency with JavaScript
  • Understanding the nature of asynchronous programming and its quirks and workarounds
  • User authentication and authorization between multiple systems, servers, and environments
  • Understanding fundamental design principles behind a scalable application
  • Proficient understanding of code versioning tools, such as Git
  • Previous working experience with Apache Kafta is a bonus
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Associate Support Engineer

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The Challenge

  • Are you an excellent English speaker who's passionate about technology? Then you might be the right person to join our team.
  • If you like variety, have great communications skills, and are a great problem solver, we want to hear from you!

Details

  • Understand SendGrid emailing platform;
  • Provide product support for common customer inquiries received via email and chat;
  • Analyze technical issues and resolve basic support problems;
  • Enthusiastically respond to technical support requests through online chat and tickets;
  • Empathize with the customer and provide excellent customer service;
  • Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate subscription plan for their needs.

About you

  • Customer service skills;
  • English – advanced level, both written and spoken;
  • Reliable with teamwork spirit – you take ownership and you’re ready to help whenever needed;
  • Smart and proactive – take initiative, document yourself and ask questions;
  • Strong listening skills and analytic abilities;
  • Can follow objectives and key results;
  • Positive attitude – you also see solutions, not only problems; you understand that things aren’t smooth all the time, but you keep a smile on your face;
  • Nice to have: technical degree;
  • Previous work experience isn’t a must.
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QA Engineer

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Details

  • Create/maintain test automation to support regression testing;
  • Support acceptance test creation/refinement with product owners;
  • Execute manual tests to verify that the acceptance criteria are met;
  • Reproduce production issues in test environments;
  • Author efficient bug reports;
  • Verify production fixes in test environments.

About you

  • Professional software development environment and QA experience;
  • Scripting/programming experience to automate testing;
  • Strong communication skills;
  • Analytical/troubleshooting skills;
  • A passion for delivering excellent software;
  • Self motivated, but also a team player;
  • Be creative and have fun!
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Product Manager

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The challenge

  • We are now looking for a Product Manager to provide the vision, create the roadmap, and drive the execution for our products. You will work as part of a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of products as they move from conception to deployment.

Details

  • Ability to understand tech trends, see how they impact your roadmap, and how they drive innovation;
  • Have a deep understanding of customers, technology and competition and synthesize into product strategy;
  • Gather and analyze information to define product requirements and review design specifications;
  • Understand what the users need and work with all the necessary departments to turn them into clear, actionable user-stories and bring the product to life;
  • Collaborate with design and engineering to iteratively scope, build, and launch new features;
  • Define and analyze metrics that inform and track the success of products;
  • Research and write detailed user stories as well as high level business cases and specifications;
  • Integrate usability studies, testing, research and market analysis into product requirements to enhance user satisfaction;
  • Act as a product owner responsible for prioritization of the team’s backlog, leveraging your experience to prioritize based not only on a technical happy path but also on business value and strategic direction;
  • Provide leadership by example. Communicate with, influence, and motivate your team to build the best product while creating a collaborative environment for doing so;
  • Translate business requirements to technical requirements.

About you

  • Bachelor’s degree in a relevant field
  • Prior hands-on Product Management experience (2+ years)
  • Solid understanding of the full web technology stack
  • Ability to be creative, strategic, analytical, and think outside the box to solve problems
  • Strong project management and time management skills
  • Good English speaker and communication skills
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iOS Developer

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The challenge

  • We’re working on a challenging beauty & make-up app that has multiple functionalities. Amongst them, the app should use a face recognition and an image scanner system. If that sounds interesting, then you should come hear the other great things this app should do.

Details

  • You will be a key member of our growing team responsible for developing web and mobile applications;
  • You will be working with a small team to deliver software respecting the deadlines and offer the highest possible quality;
  • Develop different iOS applications, especially for start-ups;
  • Collaborate with your team members (backend and frontend developers) to deliver a valuable technical solution.

About you

  • Nice to have 2+ years of experience as an iOS developer;
  • Good understanding of the iOS platform;
  • Knowledge of software development life cycle;
  • Share experience and knowledge with your colleagues, enabling others to learn and grow; Be motivated to continuously learn and develop your skills;
  • Able to present technical ideas and solutions to team members and clients;
  • Nice to have a Bachelor’s degree or higher in Computer Science or related discipline.
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Android Developer

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The challenge

  • We are looking for an Android Developer who will be responsible for the development of mobile applications for Android devices. Your primary focus will be development of Android applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Details

  • You will be a key member of our growing team responsible for developing web and mobile applications;
  • Design and build applications for Android devices on the Android platform.
  • Maintain quality and ensure responsiveness of applications.
  • Collaborate with the rest of the engineering team to design and launch new features.
  • Maintain code integrity and organization.

About you

  • Nice to have 2+ years of experience in developing Android Applications;
  • Experience with Android SDK and multiple versions of Android;
  • Must be familiar with RESTful APIs to connect Android applications to back-end services;
  • Experience with Android UI principles and best practices;
  • Knowledge of the open-source Android ecosystem and the available libraries;
  • Experience with cloud message APIs and usage of push notifications;
  • Be motivated to continuously learn and develop your skills;
  • Able to present technical ideas and solutions to team members and clients;
  • Nice to have a Bachelor’s degree or higher in Computer Science or related discipline.
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Benefits

IntelligentBee Culture

  • We are in constant competition with ourselves.
  • We're constantly learning from each other and from our clients.
  • Taking responsibility and ownership, being a reliable team member.
  • Find a reason to smile in every situation, no matter how tough it is.
  • Tech savvy.

Our benefits

  • Daily lunch
  • Medical Insurance
  • Snacks and drinks
  • T-shirt open bar
  • Remote work
  • Flexible schedule
  • Apple tech equipment
  • Annual team building
  • Other events for some offline interaction (game nights, Christmas party)
  • Bonuses for special occasions: childbirth, Christmas
  • Support for your professional development
  • We love the idea of spot bonuses
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