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Associate Support Engineer

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Details

  • Understand SendGrid emailing platform;
  • Provide product support for common customer inquiries received via email and chat;
  • Analyze technical issues and resolve basic support problems;
  • Enthusiastically respond to technical support requests through online chat and tickets;
  • Empathize with the customer and provide excellent customer service;
  • Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate subscription plan for their needs.

About you

  • Customer service skills;
  • English – advanced level, both written and spoken;
  • Reliable with teamwork spirit – you take ownership and you’re ready to help whenever needed;
  • Smart and proactive – take initiative, document yourself and ask questions;
  • Strong listening skills and analytic abilities;
  • Can follow objectives and key results;
  • Positive attitude – you also see solutions, not only problems; you understand that things aren’t smooth all the time, but you keep a smile on your face;
  • Nice to have: technical degree;
  • Previous work experience isn’t a must.
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Front End Developer

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Details

  • Front-end development and prototyping in HTML5, CSS3 and JavaScript;
  • Integrate functionality with design and performance;
  • Develop according to web standards.

About you

  • Smart and enthusiastic about both user experience and front-end technologies;
  • Always aim to improve your the way you work and gain more knowledge;
  • Experience with HTML5, CSS3, Jquery/JS;
  • Nice to have Angular skills;
  • Proactive, always looking to learn new things.
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Associate Backend Developer

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Details

  • Work on an innovative and scalable cloud platform that has millions of hits per day;
  • Develop, code and maintain the current integrations;
  • Work with API calls;
  • Investigate, simulate and fix issues;
  • Work with our global team of web engineers;
  • Come up with ideas on how to improve the way we work.

About you

  • Ability to work both independently and as part of a small group;
  • Experience with PHP, MySQL;
  • Experience with GIT;
  • Debugging knowledge;
  • Understand what a web server is and how it is working;
  • On your way to write clean and efficient code;
  • Experience with app development and deployment in the cloud;
  • About 2 years of previous experience in backend development.

Nice to have

  • Knowledge of web frameworks;
  • Experience with GoLang;
  • Computer Science / Engineering degree or equivalent.
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QA Engineer

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Details

  • Create/maintain test automation to support regression testing;
  • Support acceptance test creation/refinement with product owners;
  • Execute manual tests to verify that the acceptance criteria are met;
  • Reproduce production issues in test environments;
  • Author efficient bug reports;
  • Verify production fixes in test environments.

About you

  • Professional software development environment and QA experience;
  • Scripting/programming experience to automate testing;
  • Strong communication skills;
  • Analytical/troubleshooting skills;
  • A passion for delivering excellent software;
  • Self motivated, but also a team player;
  • Be creative and have fun!
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System Administrator

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Details

  • Help improve our uptime and scalability through better processes, infrastructure, and automation
  • Participate actively in the engineering process
  • Troubleshoot issues with hardware, software, applications and network;
  • Configure servers and network;
  • Continually document and expose configuration processes and policies;
  • Prioritize tasks and work independently, while interacting with other product and engineering teams;
  • Install and maintain projects in PHP, Ruby on Rails, Node, Python, GO;
  • Install and manage e-commerce projects: Prestashop, Magento, WordPress.

About you

  • Experienced as a Linux System Administrator;
  • Good knowledge of CentOS, Ubuntu, Red Hat Enterprise Linux;
  • Knowledge of networking principles and security practices;
  • Have experience with load balancers;
  • Knowledge of Elasticsearch, Capistrano;
  • Experience in high scalability and real-time environments;
  • Familiar with administering MySQL, No-Sql, Memcache, MariaDB, Redis, MongoDB;
  • Familiar with configuring Nginx, Apache;
  • Email: Postfix, Exim, Qmail, SpamAssassin, ClamAV;
  • Systems monitoring (Nagios, Munin);
  • Configuration management (Chef, Puppet);
  • Tcpdump, Wireshark, IP stack tuning & debugging;
  • Nice to have: Bachelor degree in a technical field.
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iOS Developer

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Details

  • You will be a key member of our growing team responsible for developing web and mobile applications;
  • You will be working with a small team to deliver software respecting the deadlines and offer the highest possible quality;
  • Develop different iOS applications, especially for start-ups;
  • Collaborate with your team members (backend and frontend developers) to deliver a valuable technical solution.

About you

  • Nice to have 2+ years of experience as an iOS developer;
  • Good understanding of the iOS platform;
  • Knowledge of software development life cycle;
  • Share experience and knowledge with your colleagues, enabling others to learn and grow;
  • Be motivated to continuously learn and develop your skills;
  • Able to present technical ideas and solutions to team members and clients;
  • Nice to have a Bachelor’s degree or higher in Computer Science or related discipline.
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Benefits

IntelligentBee Culture

  • We are in constant competition with ourselves.
  • We're constantly learning from each other and from our clients.
  • Taking responsibility and ownership, being a reliable team member.
  • Find a reason to smile in every situation, no matter how tough it is.
  • Tech savvy.

Our benefits

  • Daily lunch
  • Medical Insurance
  • Snacks and drinks
  • T-shirt open bar
  • Remote work
  • Flexible schedule
  • Apple tech equipment
  • Annual team building
  • Other events for some offline interaction (game nights, Christmas party)
  • Bonuses for special occasions: childbirth, Christmas
  • Support for your professional development
  • We love the idea of spot bonuses
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