Level 1 Technical Support Specialist - Multidisciplinary Projects

The Challenge

We are looking for proactive and adaptable Level 1 Technical Support Specialists to join our dynamic team, capable of taking on multiple projects across various clients and platforms. This team will act as a flexible task force, stepping in to support new and existing projects as they arise.

Details

• Provide first-line technical support for various SaaS platforms, applications, and IT systems.
• Manage multiple projects by quickly adapting to different tools, processes, and client environments.
• Handle incidents such as login issues, software errors, or connectivity problems.
• Perform basic troubleshooting, log analysis.
• Document technical solutions and contribute to internal knowledge bases for improved efficiency.
• Deliver exceptional customer service by maintaining professionalism and clear communication.

About You

Must have:

• General knowledge of platform functionality (cloud-based access, use of APIs, integrations with other applications)
• Database knowledge (basic SQL for simple queries)
• Basic networking knowledge (connectivity issues, VPN, firewall)
• Operating systems (Windows, macOS, Linux - user level)
• Configuration of e-mail accounts (Outlook, Gmail, etc., account reset, password change, etc.)
• Knowledge of at least 2 ticketing systems (Zendesk/Service Now/Jira, etc)
• Understanding of internet of things
• Basic scripting knowledge (basic understanding of errors)
• English level: B2 min (verbal, written, spoken)
• Troubleshooting skills
• Critical and analytical skills
• Familiarity with analyzing logs, error messages, and using system monitoring tools to track down problems.
• Ability to test and reproduce customer issues in a controlled environment to better understand and address problems

Nice to have:

• Fast learner personality, who thrive in dynamic environments, can adapt to shifting priorities, and is comfortable managing multiple projects with minimal guidance.