Smart SaaS CX Teams Don’t Buy Hours - They Buy Outcomes
Discover why forward‑thinking SaaS customer experience teams are shifting from time‑based support contracts to outcome‑driven partnerships and how your team can lead the change.
Secure your spot for the live webinar on October 8, 2025 15:00 CEST
What You’ll Learn
Leading SaaS companies are moving away from “hours purchased” models and toward outcome‑focused service agreements. In this webinar, we break down what that means and how to implement it effectively:
- Why hourly-based CX contracts fail to scale and what to do instead
- The KPIs top SaaS teams actually track for growth & retention
- A proven framework to shift your CX model from effort to impact
Breaking the Ticket Trap - Why “more tickets = more success” is hurting your CX strategy
KPIs That Drive Renewals - What metrics are winning boardrooms in 2025
The Road to Outcome-Based CX - Steps to transition your team from time‑based to outcome‑driven service delivery.
Speaker Introduction
With years of experience in customer support and digital solutions, Costi brings valuable insights into creating effective, human-centric customer service strategies.
Reserve Your Spot
Join us on October 8, 2025 at 15:00 CEST
Fill in your details to receive the webinar link and exclusive post-event materials.
Trusted by Leading SaaS Teams
Support contracts tied to growth metrics
Customer retention frameworks that work