Customer Support Agent w English and German

The Challenge

We are looking for a person who has a keen attention to details, a person who can find the needle in the haystack and is happy to be of help.

Details

• Working with personal data;
• Researching and confirming information on different platforms for our clients;
• Communicate technical issues to both technical and non-technical audiences via phone and chat;
• Ability to diplomatically address customer concerns and provide feedback;
• Ability to put yourself in the customer’s shoes and having an empathetic approach.

About You

Must have:

• At least 1 year of working experience in a customer service or sales related role;
• English and German – fluent level, both written and spoken;
• Strong verbal and written communication skills;
• Smart and proactive – take initiative, document yourself and ask questions;
• Strong problem-solving skill set;
• Analytic abilities.

Nice to have:

• Can follow objectives and key results;
• Reliable with teamwork spirit – you take ownership and you’re ready to help whenever needed;
• Enthusiastic about technology/early adopter.

What We Offer

• Working with new technologies and modern work environment;
• Continuous professional development through trainings;
• Career advancement opportunities;
• Incentives and other bonuses – financial and non-financial;
• Referral bonuses;
• Extra vacation days;
• Work from home;
• Private health insurance for you and your family;
• Meal tickets;
• Various discounts for gym classes & other recreational activities;
• Free office parking;
• Excellent coffee, delicious snacks and drinks at the office;
• Social and team-building activities;
• IntelligentBee way of working and way of life!