Customer Support Agent w English and German
Technical Support Team
The Challenge
We are looking for a person who has a keen attention to details, a person who can find the needle in the haystack and is happy to be of help.
Details
- Working with personal data;
- Researching and confirming information on different platforms for our clients;
- Communicate technical issues to both technical and non-technical audiences via phone and chat;
- Ability to diplomatically address customer concerns and provide feedback;
- Ability to put yourself in the customer’s shoes and having an empathetic approach.
About You
Must have:
- At least 1 year of working experience in a customer service or sales related role;
- English and German – fluent level, both written and spoken;
- Strong verbal and written communication skills;
- Smart and proactive – take initiative, document yourself and ask questions;
- Strong problem-solving skill set;
- Analytic abilities.
Nice to have:
- Can follow objectives and key results;
- Reliable with teamwork spirit – you take ownership and you’re ready to help whenever needed;
- Enthusiastic about technology/early adopter.
What We Offer
- Working with new technologies and modern work environment;
- Continuous professional development through trainings;
- Career advancement opportunities;
- Incentives and other bonuses – financial and non-financial;
- Referral bonuses;
- Extra vacation days;
- Work from home;
- Private health insurance for you and your family;
- Meal tickets;
- Various discounts for gym classes & other recreational activities;
- Free office parking;
- Excellent coffee, delicious snacks and drinks at the office;
- Social and team-building activities;
- IntelligentBee way of working and way of life!