Customer Support Agent w English and German

Technical Support Team

The Challenge

We are looking for a person who has a keen attention to details, a person who can find the needle in the haystack and is happy to be of help.

Details

  • Working with personal data;
  • Researching and confirming information on different platforms for our clients;
  • Communicate technical issues to both technical and non-technical audiences via phone and chat;
  • Ability to diplomatically address customer concerns and provide feedback;
  • Ability to put yourself in the customer’s shoes and having an empathetic approach.

About You

Must have:

  • At least 1 year of working experience in a customer service or sales related role;
  • English and German – fluent level, both written and spoken;
  • Strong verbal and written communication skills;
  • Smart and proactive – take initiative, document yourself and ask questions;
  • Strong problem-solving skill set;
  • Analytic abilities.

Nice to have:

  • Can follow objectives and key results;
  • Reliable with teamwork spirit – you take ownership and you’re ready to help whenever needed;
  • Enthusiastic about technology/early adopter.

What We Offer

  • Working with new technologies and modern work environment;
  • Continuous professional development through trainings;
  • Career advancement opportunities;
  • Incentives and other bonuses – financial and non-financial;
  • Referral bonuses;
  • Extra vacation days;
  • Work from home;
  • Private health insurance for you and your family;
  • Meal tickets;
  • Various discounts for gym classes & other recreational activities;
  • Free office parking;
  • Excellent coffee, delicious snacks and drinks at the office;
  • Social and team-building activities;
  • IntelligentBee way of working and way of life!
Apply Right Now!

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