IT Support Specialist

The Challenge

We are seeking a dedicated and customer-focused IT Support Specialist to join our IT team. As an IT Support Specialist, you will be responsible for providing technical assistance, troubleshooting and support to end-users in our organization.

Details

• Troubleshoot and resolve technical problems in a timely manner.
• Provide first-level support to end-users via phone, email, chat, or in person.
• Assist users with hardware, software, and network-related issues.
• Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals.
• Set up and manage user accounts and access permissions.
• Ensure security and compliance by applying patches and updates.
• Assist in the setup and maintenance of network infrastructure.
• Troubleshoot network connectivity issues and assist with VPN configurations.
• Monitor and respond to security alerts, ensuring the confidentiality of sensitive information.
• Purchase and delivery of new/used equipment at the time of new hires onboarding
• Equipment returns at the time of employee offboarding

About You

Must have:

• Proven experience as an IT Support Specialist or in a similar role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with common software applications, antivirus tools, and productivity suites.
• Basic understanding of networking concepts and protocols.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication skills.
• Ability to work independently and collaboratively in a team environment.

Nice to have:

• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Experience with ticketing systems.

What We Offer

• Working with new technologies and modern work environment.
• Continuous professional development through trainings.
• Office and home hybrid working.
• Incentives and other bonuses – financial and non-financial.
• Referral bonuses.
• Extra vacation days.
• Private health insurance for you and your family.
• Meal tickets.
• Various discounts for gym classes & other recreational activities.
• Discount for office parking.
• Excellent coffee, delicious snacks and drinks at the office.
• Social and team-building activities.
• An awesome team and a friendly work atmosphere.
• IntelligentBee way of working and way of life!