After-hours Support Outsourcing

Having a 24/7 support call center elevates your business’s brand and keeps your clients happy. The reality is that questions never sleep, and your customers might need you at any time of the day.

A Proven Track Record

Delivering world-class service since 2007.

Transparent Pricing

Dedicated Team

For when you're ready to scale up

  • Fully managed, self-sustained and scalable team
  • Operate according to your KPIs
  • Act as an extension of your own team(s)

Our After-hours Support Outsourcing Services

You get a wide variety of useful tools when you choose to work with us. We’ve refined oursystem to perfection, so you don’t need to do a thing.
24/7 Support
You’ll never have to worry about your business sleeping ever again. Our team of professional agents will be there to guide your customers every hour of the day.
Cost-Effective Operations
We organize our data—that way, our support matches your company standards. With your customer data, we will be more efficient at problem-solving.
Rockstar Support Agents
Our team of customer support agents leads the industry with knowledge and professionalism. You will never have to worry about a customer being dissatisfied with our support.

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

Why You Should Hire Us

Our team of customer support experts is your best resource for customer satisfaction. As soon as you hire us, we revamp your entire support system without removing your voice.
We take your opinion seriously, and we will make sure your after-hours services are consistent with your brand.
Get your free quote today from IntelligentBee. We’ll give your business 24-hour service, and your customers, 24-hour presence.

Benefits of After-hours Support Outsourcing

  • Choosing to outsource your after-hours support is mutually beneficial to you and your customers.
  • A responsible company decides to invest in customer support services. Great customer service is synonymous with a high-quality company.

What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?