Back Office Support Outsourcing

Smaller and medium-sized businesses need special consideration when it comes to growth. They need to focus on their core competencies and streamline operations. They need to eliminate waste and implement smart planning and processes. Some businesses may not be able to focus on these core competencies if most (or all) of their focus is on their administrative duties. This situation is why back-office support outsourcing is such an effective solution.

A Proven Track Record

Delivering world-class service since 2007.

Transparent Pricing

Dedicated Team

For when you're ready to scale up

  • Fully managed, self-sustained and scalable team
  • Operate according to your KPIs
  • Act as an extension of your own team(s)

Our Back Office Support Outsourcing Services Include:

Human Resources
Data Management
Digital Marketing
Data Entry
Information Technology
Other administrative duties

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

What Is Back Office Support Outsourcing?

Back office support outsourcing is when a company entrusts a third-party provider to handle its back-office operations. Outsource companies can handle various administrative tasks. With their support, businesses can maximize the potential of resources and grow their business.
Many industries worldwide outsource some of their business functions, including manufacturing, retail, and software industries.

Benefits of Back Office Support Outsourcing

Outsourcing your support duties generates many benefits. The most important benefit is that it saves your company money by reducing overall operating costs. Other substantial benefits include:
  • Less time training. You can save time on training administrative employees by outsourcing.
  • Lower employee costs. You can assign costly jobs—such as a salaried office manager—to a third-party partner to handle your office operations.
  • Delegated responsibility. Salary, benefits, and taxes can all be the purview of the third party, eliminating the need for a back office.
  • Greater freedom and financial control. With a smaller pool of employees, you can build a core team of experts.
  • More time for your business. Small and medium-sized enterprises have to work hard as it is. Free up more time with a back office support team.
Outsourcing your back office can streamline your operations and save your company money. To inquire about our services, contact us today!

What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?