Ecommerce Support Outsourcing

Ecommerce Support Outsourcing can offer you a better degree of scalability, so you will be prepared to work on peak shopping periods in the year without the trouble or additional expenses of hiring and preparing new staff for a limited period. We have enormous experience hiring skilled eCommerce support representative who is knowledgeable and has professional information in all the main eCommerce platforms.

A Proven Track Record

Delivering world-class service since 2007.

Transparent Pricing

Dedicated Team

For when you're ready to scale up

  • Fully managed, self-sustained and scalable team
  • Operate according to your KPIs
  • Act as an extension of your own team(s)

Our Ecommerce Support Outsourcing Services include:

eCommerce Administrator
Web Developer
Customer Service Representative
Sales Consultant
Customer Retention
Technical Support Specialist
Order processing
Digital Marketing Specialist
Accounts Receivable Specialist
Accounts Payable Specialist
UI/UX Web Designer

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

What is Ecommerce Support Outsourcing?

Operating an eCommerce store is quite complicated. Once you start to establish a name in the industry, it may be harder for you to keep with the demand of the customers for quality assistance while also keeping quality products and services.
Ecommerce Support Outsourcing means employing the service of someone else to do and finish a task rather than doing it yourself. Services offered here will help you attain better customer retention as they focus on offering customers the best solutions to their concerns and answers to their questions.

Benefits of Ecommerce Support Outsourcing

Experts believe that eCommerce Support Outsourcing can help many businesses in improving their status. Below are some of the benefits of eCommerce Support Outsourcing:
  • Ability to closely think on the core business

    By employing a third-party company to provide customer support, you can concentrate on your core business. You get the chance to reinforce your business by expanding or bringing in a new product.

  • Ability to give customers industry-aimed services

    In eCommerce businesses, support includes the acceptance of leading-edge technology, functional skill-sets, and equipment. If you like to boost your business, you need to employ a multi-channel customer support access.

  • Access to a skilled workforce

    The skilled workforce is assigned to manage the entire process effectively. By outsourcing Ecommerce Support, you will get the service of a professional workforce.


What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?